Tom Severson Email & Phone Number

Framing Design Engineer• Gather customer requirements for art and framing needs• Create pleasing solutions incorporating design considerations and customer requirements• Propose alternatives for customer satisfaction and to obtain a completed transaction• Primary Interface - a set of our customers have chosen me as their exclusive designer – demonstrating confidence in my skills and relationship management!Customer Service Representative• Staff the front desk and meet customers as they arrive in a prompt and friendly manner• Respond to customer email and telephone inquiries with useful and timely information• Collect appropriate details and resolve customer service problems• Collaborate with the owner to develop effective marketing and sales strategies to improve business and increase revenueProcess Engineer• Receive framing design specifications and execute the plan• Review current supply stock and interface with suppliers to obtain needed supplies• Follow established procedures to ensure a quality outcome• Use a wide variety of machines and tools to perform the framing process• Prioritize work efforts based on customer requirements, resource availability, and workflow• Perform continuous improvement and implement prioritized, affordable changes• Obtain additional education on new products, techniques, and servicesComputer Technology Support• Update company computer systems with software fixes/updates to ensure operation• Utilize web based software solutions for business purposes• Manage design, improvements, and maintenance of company web site

International/Domestic Business Development• Identified key technologies available in the industry and business opportunities for them• Collaborated with appropriate executives and colleagues to assess needs, determine technology and business requirements, and create business objectives• Defined project scope and resource requirements needed to meet business objectives• Performed appropriate financial analysis (using an internal team environment) to develop an investment/reward/risk statement• Ensured that proposals described company responsibilities (as needed: resources, marketing, sales, education, support, and quality)• Completed research on each company’s product line and business strategy to best prepare for meetings and building business relationships• Scheduled, planned, and facilitated face-to-face business meetings anticipating specific computer and audio visual equipment requirements for our visitors• Obtained and/or reserved appropriate computer/AV equipment needed for meetings• Ensured delivery, set-up, and function of equipment for meeting and training needs• Performed timely and complete problem resolution• Managed event budget and costs for business meetings

Intellectual Property Licensing Contract Management• Created software licensing agreements used to acquire third party intellectual property or distribute company owned intellectual property• Described and coordinated computer hardware and software needed by third parties to fulfill obligations described in those agreements• Managed updates for and return of IBM hardware and software equipment described in those agreements• Collaborated with General Counsel and Intellectual Property legal teams to ensure compliance with domestic and international legal requirements

Software Product Support Planning and Delivery• Planned and executed software product fix distribution strategies for operating system level software• Managed fix package creation including content, schedule, and testing

Software Product Development and Problem Resolution• Created new and innovative solutions for operating system level software• Delivered customer support for problem analysis and software program fixes• Volunteered for off-shift problem resolution support used during new release development