Thomas Håkansson Email & Phone Number

Malmo, Skåne County, Sweden

Position Green brings together leading technology and sustainability experts to support your journey from compliance to sustainable impact. We have the mission to revolutionize how businesses integrate sustainability, to create a sustainable, fair and resilient future. Born in the Nordics, we enable organizations to navigate the regulatory jungle, accelerate sustainability performance and sharpen their competitive edge. In making sustainability measurable and actionable, we simplify the ESG reporting challenge and help build robust strategies that reduce risk and create lasting value.Let’s create a more sustainable, fair and resilient future together.

Malmö, Skane County, Sweden

Responsible for the Customer Success team in Europe. Built out a more structured, data-driven & proactive Customer Success methodology. Implemented this in both Salesforce CRM and in new dedicated CS tools, ClientSuccess and later in Vitally. Setup of playbooks, customer health scores, leading indicators and reporting for the global team. Training and coaching of CS teams to adopt and scale new tools and best practises. Organized multiple customer events with 70+ customers and partners. Speaker and moderator at digital and physical events. Revised the company's global commission model to align everyone in the team on customer success. Developed a new improved SaaS revenue model receiving excellent customer feedback and a new go-to-market strategy and process for upsell & cross-sell that greatly increased pipeline generation and scalability. Also innovated a Managed Services concept and a new Professional Services go-to-market format and contract, praised by both PS teams and customers and that greatly increased services revenue and adoption.

Malmö, Skane County, Sweden

Responsible for the Nordic CS business of market-leading brands and retailers. Recruiting, onboarding, coaching and training of CSM’s also across EMEA and Japan. Scaled the customer success strategy and tools I created for the successful Nordic turnaround case across Europe. Trained and coached the CS team for full adoption, receiving excellent feedback from both customers and CSM's.

Malmö, Sverige

Took own initiative and single-handedly built the very first Customer Success function at the company and in this process turned years of yearly decreasing revenue in the Nordics into consecutive yearly growth. Part of this successful turnaround case increased upsells by +80%, services by +167% and decreased churn by -55% YoY. Key role in increasing a for years stagnated Nordic total revenue by +380% in less than 3 years. Top performing CSM globally and voted third most appreciated employee globally by colleagues.Created a first customer success methodology and supporting tools to enable a structured, data-driven, proactive & more strategic CSM approach that scaled optimally. Developed a new CS delivery model leveraging full-day customer workshops for creating joint strategic roadmaps that aligned the customer's key departments and stakeholders to the best solutions and services for their goals and vision.

Stockholm, Sverige

Responsible for all certified partners/resellers in Sweden that used the APC by Schneider Electric product portfolio to deliver world-class environmental sustainability for Data Centers. Turned a several years declining revenue trend completely around and grew sales through partners by over 30% YoY, achieving a successful business turnaround.Tasks included business evaluation, understanding of partners' needs and challenges, removal of business obstacles and creating a new win-win partner strategy and incentives program. Responsible for ongoing partner management and support, planning and execution of training and marketing activities as well as representation of partners internally and APC by Schneider Electric externally.

Stockholm, Sverige

In a team of two responsible for starting up a new nationwide business with a turnover goal of 30 M USD within 3 years as part of a successful turnaround case.Responsible for business development in parallel with continuous concept development. Tasks included market analysis and segmentation, offer differentiation, value proposition, strategic roadmap and finally participation in mergers and acquisitions activities for rapid inorganic growth.Innovated a new market segment for energy efficiency and built out a new business for targeting it. Developed value proposition, go-to-market strategy and the first two successful new sales, proving the success.

Stockholm, Sverige

Responsible for 5 Swedish municipalities and municipal housing companies’ Energy Performance Contracts (EPC) of 950.000 sq.m. properties in total.Responsible for budgets, aftermarket sales targets and leading 5 cross-functional teams to execute contract follow-up activities and identify proactive actions to reach and exceed guaranteed energy savings and strategic customer goals.Invented a new business model that improved customer satisfaction, sales and extended customer engagement in the project follow-up phase.

Stockholm, Sverige

Business development and delivery of projects sold, including a long term consultancy employment:► Consultant employment at Fortum AB, Stockholm, Sweden. Responsible for analysis of the district heating and cooling metering department including processes, data collection and analysis strategy. Suggestions for improvements that resulted in large measurable monetary savings and increased operational efficiencies. Based on the findings developed and implemented new processes and routines to improve data quality and cut internal process lead times between involved departments. Revisioned the company’s customer communication plan to sustain customer satisfaction when resolving the identified issues.