Thomas Beier

Thomas Beier Email and Phone Number

Operations Leader / Program-Project Manager
Thomas Beier's Location
Dallas-Fort Worth Metroplex, United States
Thomas Beier's Contact Details
About Thomas Beier

Experienced Operations Leader and Project Manager with industry leading companies such as Fidelity Investments, Apple Computer, Boeing, and Parker Hannifin. Reputable for efficient & effective Operations Management & staff development. 13 yrs. of Operations & Call Center experience in Finance Services. Accomplished in achieving service levels, operating goals, team building, streamlining processes, & award-winning customer service excellence.Notable Accomplishments:• Winner of Industry Award for Call Center Service Excellence for 6 consecutive years (2003-2008)• Led effort to change $20M entrepreneurial firm into a $130M institutionally-run company in 6 years• Consolidated call center operations from NY to Dallas resulting in a $3M annual reduction in costs• Re-engineered call center operations which elevated customer satisfaction and loyalty scores from

Thomas Beier's Current Company Details

Operations Leader / Program-Project Manager
Thomas Beier Work Experience Details
  • Parker Aerospace
    Project Manager Leader - Strategic Transitions
    Parker Aerospace 2012 - 2020
    Dallas-Fort Worth Metroplex
    Managed strategic transition of aerospace products across divisional sites. Goal was to establish "Centers of Excellence" at each Parker site and transition products from the centralized Fort Worth site to the best suited divisional site to optimize cost and efficiency. Led team responsible for product identification, coordination of overall transitions process, customer interface and collaboration with site leadership (both domestic and international).
  • Parker Aerospace
    Site Leader
    Parker Aerospace 2009 - 2012
    Responsible for Ft. Worth Plant Operations, Quality, Manufacturing Engineering, Environmental Health & Safety (EHS), and Facilities. Parker Aerospace is the world's leading diversified manufacturer of motion and control technologies and systems in the aerospace market.
  • 1St Global
    Vice President - Operations, Pmo
    1St Global 2000 - 2008
    Dallas-Fort Worth Metroplex
    1st Global is a privately-owned Business Development company supporting CPA firms with financial services. Annual revenues of $130M. Reported to CEO & President; Managed 150 people;Directed daily operations; Established firm policies & procedures; Oversight of customer service centers; Responsible for risk identification/mitigation; Directed Project Office (PMO); Managed Information Technology; Quality assurance & employee training oversight;Selected Contributions:• Led effort to change $20M entrepreneurial firm into a $130M institutionally-run company in 6 years• Strategically positioned company as high service provider & defined operational policies that resulted in receiving Industry Service Excellence Award for 6 consecutive years (2003-2008)• Led change of firm culture while re-engineering back office operations which elevated customer satisfaction & loyalty scores from 58% to 99% & slashed customer attrition from 18% to 1%
  • Fidelity Investments
    Vice President - Operations, Pmo
    Fidelity Investments 1995 - 2000
    Global financial services firm with full suite of wealth management services and ~15M customers. Annual Revenues of $12B. Reported to business unit EVP; Managed 300 people;Directed daily operations; Budget management; Staff recruitment & development; Project Management; Orchestrated effort to streamline company-wide activities relating to Fund Transfers in order to increase revenue, slash expenses and drive customer preference & satisfaction levels.Selected Contributions:• Consolidated Operations from NY to Dallas resulting in a $3M annual reduction in processing costs• Reduced cycle time by 25%, elevated transfer revenues by 20%, & increased customer satisfaction ratings from 73% to 93% by piloting the enterprise-wide re-engineering of customer satisfaction initiatives within Fidelity’s Transfer Operation.• Used Kaizen (continuous improvement) techniques & employee involvement to reduce operating costs by 25% within 18 months of introducing this program.
  • Boeing Electronics
    Operations Manager - Manufacturing, Qa, Engineering
    Boeing Electronics 1985 - 1995
    Boeing is a global aerospace company that produces commercial airliners and military products. Annual revenues of $65B;Reported to Plant Manager; Managed 1800 FTEs; Multi-shift, Multi-site Electronics Manufacturing & Test; PCB Assembly; Module Box Builds; Electronics Repair Service Center; LEAN Mfg; Process Engineering; Program Management; Quality Assurance;• Redesigned Repair Service Center. Resulted in a 30% reduction in costs, an improved product yield (20%), & a 50% reduction in cycle time. This improved customer satisfaction & increased repeat business by 15%• Re-engineered supply chain process. Reduced inventory costs by 20% & slashed waste costs (shrinkage) from $15M/Yr to under $5M/Yr in 3 year period• Led effort that identified & resolved process defects in the PCB area. Established parameters, measured results, developed solutions, & trained staff to eliminate defects from over 10,000 per/million to under 1500, an 85% reduction in a 4 year period

Thomas Beier Skills

Capacity Planning Team Building Retrieval Market Pmo Radar Infrastructure Expenses Insurance Sales Cost Complicated Supply Chain Management Rework Performance Metrics Finance 401k Career Development Aol Introducing Multiple Sites Business Administration Savings Entrepreneurship Cross Functional Team Leadership Continuous Monitoring Value Stream Mapping Customer Support Organizational Structure Procurement Texas Management Revenue Design Sit Science Motion Control Continuous Improvement Resume Key Performance Indicators Maintenance And Repair Environmental Testing Integration Crm Metrics Keys Leadership Data Storage Coordinated Lle Engineering Management Defense Lean Manufacturing Pennsylvania Financial Forecasting Plant Operations Parker Distribution Strategies Daily Operations Guidance Forecasting Customer Satisfaction System Expediting Smsc Cell Business Services Team Leadership Offering Overtime Radio Access Network Wave Solder Engineering Strategy Organizational Development Apple Inventory Electronics Repair Boeing Loyalty Programs Testing Piloting Risk Management Training Expedite Policy Employee Training Circuit Customer Service Ms Project Enterprise Software Refurbishments Idle Root Cause Materials Management Contract Negotiation Preview Operational Excellence Assembly Streamline Scheduling Project Management Mitigation Product Development Pmp System Monitoring Process Engineering Reporting Shares Education/training Call Centers Commercial Real Estate Reward Analysis Process Simulation Print Ratings Reforming Shrinkage Information Technology Electronics Manufacturing Cut Industrial Engineering Assembly Lines Coordination Space Logistics Applications Floors High Tech Fidelity Business Development Schedules Reactive Negotiation Rapid Growth Quality Assurance Scrap Strategic Planning Cost Savings Safety Ehs Consolidating Operations Business Partner Visibility Risk Assessment Service Quality Change Management Project Planning Goal Achievement Project Continuous Process Improvement Distribution Center Operations Contractual Agreements Certified Lean Facilities Management Re Engineering Certified Program Manager Yield Brand Loyalty Responsibility Six Sigma Packaging Attrition Labor Issues Cross Training Missile Personnel Management Executive Level Communication Portable Material Handling Assembly Automation System Development Start Ups Interfaces Warehousing New York Pcb Design Business Process Re Engineering Electronics Investments Defects Manufacturing Systems Green Belt Guidelines Vendor Management Process Improvement Dallas Marketplace Military Aircraft Fostering Mac Span Pmi Equipment Selection Certified Project Manager Pmbok Pareto Analysis Factory Profiles Aerospace Manufacturing Program Management Rate Independent Contributor Manufacturing Test Procedures Operational Optimization Queues Back Office Budgets Financial Transactions Culture Aerospace Smt Business Strategy Kaizen Optimization Supply Chain Diagrams Delivery Office Operations Multi Site Recruiting Swot Analysis Deliveries Automation Gaps Inventory Distribution

Thomas Beier Education Details

Frequently Asked Questions about Thomas Beier

What is Thomas Beier's role at the current company?

Thomas Beier's current role is Operations Leader / Program-Project Manager.

What is Thomas Beier's email address?

Thomas Beier's email address is th****@****ker.com

What schools did Thomas Beier attend?

Thomas Beier attended Grove City College, Southern Methodist University.

What are some of Thomas Beier's interests?

Thomas Beier has interest in Interests Church Leadership, Family Activities, Interestschurch Leadership, Fitness And Hockey, Activities.

What skills is Thomas Beier known for?

Thomas Beier has skills like Capacity Planning, Team Building, Retrieval, Market, Pmo, Radar, Infrastructure, Expenses, Insurance, Sales, Cost, Complicated.

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