Thomas Heald Email & Phone Number

Northampton, England, United Kingdom

Northampton, England, United Kingdom

• Financial reconciliation and input into U4BW of daily receipts to the sales ledger from all the University income streams, ensuring accuracy of payment matching and the customer accounts and proactively resolving.
• Analysing and processing payments from students and commercial customers by telephone, on-line by e-payment and face to face as required in a timely manner.
• Deliver consistent, high quality front line support for internal staff customers and students face to face at Waterside and via telephone and e-mail, analysing all income department queries from staff and students for.
• Identify, investigate and resolve any issues connected to payments and banking, such as apparent overpayments, analysis of unapplied bank receipts and management of credit card chargebacks and analyse and perform.
• Administer rent collection from students and rent cash matching, along with ongoing administration and monitoring of student’s tuition fee payments plans.
• Manage administration of overseas tuition fee billing and collections and liaise with credit control on overdue payments.

Northampton, England, United Kingdom

• Primarily responsible for the administration and organisational processes involved in students going through the Disabled Student Allowance. Services based at a central assessment centre in Northampton, as well as.
• Proofreading assessor’s reports for accuracy as well as suppliers quotes for relevant recommended equipment and tutor provision.
• Liaison with suppliers to obtain and correct errors made in equipment quotes.
• Liaison with the Funding Bodies such as NHS and Student Finance England, as well as governmental bodies who audit the centre.
• Invoices generated and processed for assessments carried out.

Northampton, England, United Kingdom

• Liaison with the Home Office and responsibility for all TIER 4 student visa immigration enquiries and processes.
• Working on the Help Desk – dealing with front line enquiries

Northampton, England, United Kingdom

In parallel with my work described above I successfully undertook a second role providing customer service and student care based at the university’s campus. Duties centred on caring for and dealing with all aspects of health and safety issues for over 240 campus residents and regularly liaising with the university’s Residential Life Team and Security.

Northampton, England, United Kingdom

• Main activities included the collecting and collating of statistical (DLHE student survey) student records.
• Regularly liaising with colleagues from the university’s student services area as well as other relevant teams around the campus.
• Responsible for maintaining departmental systems, supporting working and project groups and making significant input to planning processes, budget management records as well as networking with internal and external.
• Raising purchase orders for the whole of the department and acknowledging deliveries, conference bookings and associated costs, as well as other ad hoc administration projects.
• Other activities focussed on working closely with colleagues from other teams within Student Services.
• Particularly recognised for producing the university’s ‘Success’ newsletter to market student services to students, academics and other support staff about current news, new events and updates on current information.

Northampton, England, United Kingdom

Leading a team of 20 Assistant Wardens within the Residential Life Team and allocating the students into Halls of Residence using ‘Room Service’ software within the Accommodation team.