Thomas Jacob Email & Phone Number

Edmonton, Alberta, Canada

As a Business Analyst for University Initiatives Office, working on process improvement and optimization for University of Alberta • Led process improvement initiatives for the University Initiatives Office, focusing on optimizing operations.• Conducted comprehensive requirement gathering sessions encompassing interviews, JAD sessions, workshops, and process mapping exercises.• Led As-Is and To-Be process analysis to identify gaps and opportunities for enhancement.• Managed stakeholder relationships, ensuring effective communication and alignment throughout the project lifecycle.• Documented detailed business requirements, functional specifications, and process maps to guide system implementation and improvement efforts.

Edmonton, Canada Area

India

As a Business Analyst helped clients to achieve their business objectives by providing guidance on understanding client requirements, identifying the right web based solutions, pre-sales activities and also providing marketing and sales inputs. • Worked for SRV Info Tech in implementing web based solutions for multiple restaurants in New York. Including menu management, online delivery and customer loyalty management• Liaise with the clients to understand their requirement and design web based solutions to meet their needs and budget• Participate in requirement prioritization, project scoping and estimation• Explain requirements to technical team and participate in functional testing and sign off

Doha, Qatar

As a Lead Business Analyst designed and implemented Crew Management System for Qatar Airways. The project involved building state of art crew management system to replace legacy system. • Product owner for rostering and pairing management modules• Interacted with customer to understand business requirements and map the software solutions based on the need identifications• Documented Business requirement, functional specification, Usecases, UI Specification and domain model facilitating technical team for application development • Evangelized and demonstrated solutions to business users via presentations and product demonstrations• Trained technical team on system requirements• Designed new crew notification module reducing manual intervention by 50%

Cochin

Designed and developed state of art logistics management system for upstream oil and gas industry. Helped to transform, streamline, standardize and optimize the end-to-end material and people movement operations for oil and gas companies in North America. • Implemented logistics management system for various customers including North Cariboo Air - Canada, ConocoPhllips - Alaska, Chevron - USA.• Led the team of business analysts for product re-engineering and innovation• Lead Consultant for new generation software product – ilogistics NEO managing end to end requirements & leading a team of Business Analysts • Received customer champion award for outstanding performance at ConocoPhillips Alaska• Demonstrated solutions to prospects, customers, and partners via presentations and product demonstrations• Led a team in re-defining business analysis process based on industry best practices and implementing CLM tool for requirements management• Work closely with Sales Team on Business Development, Lead generation and Account Mapping

Ethiopia

Helped establishing business in Ethiopian region as a lead pre- sales consultant. Worked with customers in identifying the right solution for their business process• Bid management, respond to RFP’s and RFI’s.• Build and maintain prospect, client and partner relationships• Work closely with Sales Team on Business Development, Lead generation and Account Mapping• Liasing with development teams for the software customization• Format, prepare and distribute weekly status and trending reports to country head• Preparation of sales colleteral including presentations, documents etc. for the sales team

Cochin Area, India

Designing and conceptualizing logistics management system for upstream oil and gas industry. Provided end user training and implementation support. • Transforming business requirements into solution design• Requirements management, business process mapping, Gap Analysis, solution design and system testing. • Documented Business requirement, functional specification, Usecases, UI Specification Performing system testing, implementation and support• Demonstrated solutions to prospects, customers, and partners via presentations and product demonstrations

Mba, Marketing And Systems

Bachelor Of Technology, Electrical And Electronics Engineer