Thomas Deangelis Email & Phone Number

Experienced Project Manager/Customer Experience and Contact Center Professional with a demonstrated track record of over 20 years in building exceptional customer experience teams. Skilled in behavioral coaching to drive strategic KPI growth and a passion for finding innovative solutions to industry challenges. Committed to achieving quality results while maintaining the highest level of integrity. Collaborative and adept at working with business partners and stakeholders to ensure project completion and goal attainment. Known for problem analysis and resolution, as well as driving proactive continuous improvement initiatives. Equally effective as a team player and individual contributor, with a proven ability to manage multiple tracks/projects simultaneously. Recognized for being upbeat, positive, reliable, responsible, engaging, and dependable.Key Highlights:Project Management: Successfully managed various project cycles, from product procurement and implementation to process/policy improvement and change management.Leadership: Led customer service teams with increasing levels of responsibility for over 20 years, focusing on daily activities, performance coaching, data analysis, project management, and team engagement. Experienced in remote management and employee engagement strategies.Quality: Committed to enhancing quality through structured learning opportunities and a hands-on approach to improving performance.Technology: Proficient user of mainstream office applications, desktop, cloud, and Software-as-a-Service (SaaS) platforms. Expertise in CRM applications, particularly Salesforce and ZenDesk.

Listed skills include Management, Team Leadership, Leadership, Project Management, and 1 others.

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  American River College

  3.8