Thomas Deangelis

Thomas Deangelis Email and Phone Number

Senior Client Services Manager @ Cart.com
Lincoln, CA, US
Thomas Deangelis's Location
Lincoln, California, United States, United States
Thomas Deangelis's Contact Details
About Thomas Deangelis

Experienced Project Manager/Customer Experience and Contact Center Professional with a demonstrated track record of over 20 years in building exceptional customer experience teams. Skilled in behavioral coaching to drive strategic KPI growth and a passion for finding innovative solutions to industry challenges. Committed to achieving quality results while maintaining the highest level of integrity. Collaborative and adept at working with business partners and stakeholders to ensure project completion and goal attainment. Known for problem analysis and resolution, as well as driving proactive continuous improvement initiatives. Equally effective as a team player and individual contributor, with a proven ability to manage multiple tracks/projects simultaneously. Recognized for being upbeat, positive, reliable, responsible, engaging, and dependable.Key Highlights:Project Management: Successfully managed various project cycles, from product procurement and implementation to process/policy improvement and change management.Leadership: Led customer service teams with increasing levels of responsibility for over 20 years, focusing on daily activities, performance coaching, data analysis, project management, and team engagement. Experienced in remote management and employee engagement strategies.Quality: Committed to enhancing quality through structured learning opportunities and a hands-on approach to improving performance.Technology: Proficient user of mainstream office applications, desktop, cloud, and Software-as-a-Service (SaaS) platforms. Expertise in CRM applications, particularly Salesforce and ZenDesk.

Thomas Deangelis's Current Company Details
Cart.com

Cart.Com

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Senior Client Services Manager
Lincoln, CA, US
Website:
cart.com
Employees:
797
Thomas Deangelis Work Experience Details
  • Cart.Com
    Senior Client Services Manager
    Cart.Com
    Lincoln, Ca, Us
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  • Trustly
    Manager Of Customer Support And Operations
    Trustly Aug 2023 - Present
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  • Ecommercebrands.Com, Inc.
    Customer Experience Manager
    Ecommercebrands.Com, Inc. May 2022 - Aug 2023
    Remote
    Ushering in the next generation of eCaaS, Ecommerce brands is at the forefront of the DTC marketplace with leading technologies and flexible approaches.Responsible for managing the day to day customer expereince operations of a multi brand, omni channel organization, including customer service, marketplace, social media and online reputation across onshore and BPO workforces.
  • Autoanything
    Customer Experience Supervisor/Project Manager
    Autoanything Jan 2021 - May 2022
    San Diego, California, United States
    - Sourced, developed and implemented technology strategies to improve customer expereince and increase company profit. - Lead CX Experience group efforts to streamline outdated processes and policies while increasing employee engagement, leading to increased customer and employee satisfaction.
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  • Gap Inc.
    Customer Service Supervisor
    Gap Inc. Aug 2013 - Dec 2020
    Rocklin, Ca
    - Led team of remote agents tasked with resolving customer inquires via chat/email/phone using various platforms, most notably the Salesforce suite. - Managed daily activities of agent performance to drive measurable results across standardized scorecard/metrics with a focus on succession planning and career advancement. - Project Manager for interdepartmental/cross functional development opportunities. Worked with various business partners/stakeholders to achieve larger scale successes.
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  • Blue Shield Of California
    Operations Management Supervisor
    Blue Shield Of California Apr 2008 - Mar 2013
    El Dorado Hills, Ca
    -Responsible for managing 10-20+ employees, including 3 phone teams and a department wide clerical team -Utilized behavioral coaching to improve agent First Call Resolution, Issue Resolution and Customer Satisfaction rankings 20% while lowering Average Handle Time by 10-15%-Stakeholder in cross functional work group resulting in the creation of new Company Values statement
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Thomas Deangelis Skills

Management Team Leadership Leadership Project Management Cross Functional Team Leadership

Thomas Deangelis Education Details

Frequently Asked Questions about Thomas Deangelis

What company does Thomas Deangelis work for?

Thomas Deangelis works for Cart.com

What is Thomas Deangelis's role at the current company?

Thomas Deangelis's current role is Senior Client Services Manager.

What is Thomas Deangelis's email address?

Thomas Deangelis's email address is th****@****nds.com

What schools did Thomas Deangelis attend?

Thomas Deangelis attended American River College.

What skills is Thomas Deangelis known for?

Thomas Deangelis has skills like Management, Team Leadership, Leadership, Project Management, Cross Functional Team Leadership.

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