Tommy Jennings Email & Phone Number

New York City Metropolitan Area

Greater New York City Area

Support product users by providing best-in-class service via virtual & face to face interaction. Address questions and help troubleshoot issues while providing a positive and rewarding experience.

Melbourne, Australia

- Lead a team of 6 to complete and exceed designated targets- Oversee and coach team to ensure work procedures and processes are completed in line with company standards, procedures, and strategic directives- Foster relationships and effective communication within the team to promote a positive team environment

Melbourne, Australia

- Maintain 10+ overseas accounts including USA, Middle East, Pacific Islands & UK- Manage the customer order process and ensure completion from production to delivery to the customer- Execute precise scheduling with the brewery to ensure production is efficiently managed within time constraints- Build and manage relationships with clients, deliver excellent customer service- Prepare all export shipping documentation, purchase orders (in SAP), invoices and packing lists- Build loads within 20’ and 40’ containers to ensure weight and height is distributed correctly- Foster and develop relationships between departments and with external stakeholders

Melbourne, Australia

- Manage raw material inventory purchase order process- Utilize inventory database to receipt incoming orders (EnterpriseOne)- Manage and report inventory levels in the warehouses for production- Arrange return logistics of reusable products to supplier and ensure accurate forecasting is provided

Melbourne, Australia

- Drive consistent performance across a team of 10 employees in National Accounts (Supermarket & Wholesalers)- Oversee employees to ensure accuracy, excellent customer service and deadlines met- Coach employees to increase the upsell results to achieve team goals- Assist Manager to address any compliance issues

Melbourne, Australia

- Provide exceptional customer service to all clients, ensure all enquiries and key beverage orders are managed efficiently- Coordinate the Coles Liquor Group Account: place orders, efficiently manage enquiries and resolve issues- Upsell products on customer orders where applicable to ensure easiness of warehouse picking and maximum growth on sale

Melbourne, Australia

- Assist team in achieving daily, weekly and monthly targets to reach incentive quotas and provide support while keeping team morale high.- Provide floor support and assistance to consultants on the phones, resolving any complicated problems and escalated calls.- Provide customer service to Telstra Business small to medium enterprise (SME) customers- Ask discovery and lead-in questions to help assist with a resolution to the call and to reveal any potential sales.- Upsell where possible to achieve targets and ensure the customer is receiving every possible item available to them.

Associate Of Science - As, Biotechnology

Education record

Education record