Thomas Koerner Email & Phone Number

Patchogue, Ny, Us

New York, United States

•Responsible for maintaining in-house servers, and networking equipment. •Assisting as a Lead Software Engineer, when involved with developing new software.•Developed user interfaces, for unreleased software product, using C#.•Manage and evaluate all new software and game concepts for future projects.•Maintain VMware host, along with site B’s VPN connection and hosted services.•One of the founding members of Nevec Networks.

Intellicheck is the leader in delivering instant, accurate identity authentication solutions.We enable our clients to reduce fraud, increase efficiency and enhance the safety of their facilities and people in the retail, financial services and law enforcement industries. Founded in 1994, Intellicheck’s services are used by major retail chains and financial institutions, police departments, military bases and major seaports.

Jericho

• Guiding Optimum customers through troubleshooting procedures to resolve technical issues, involving Optimum services.• Troubleshooting calls consist around Optimum products. From Internet, Phone and TV products. • Assisting Optimum Business account with Static IP connectivity issues.• Assisting Optimum Technical Lead Support representatives in handling escalated supervisor calls, as well as assist any Optimum Technical Support representatives with any technical issues or questions.• Previously a part of Optimum's quality assurance team. To monitor Technical Support calls, to ensure quality. As well as provide feedback to the representatives .• Training and mentoring new Optimum Technical Support representatives.

Riverhead Ny

• Assisting customers in purchasing new computers, and peripherals for their everyday needs.• Advising customers of the best options and procedures to resolve software and hardware issues.• Responsible to diagnose and repairing customer’s computers, as well as the installation of new hardware or software. • Traveling to customer’s offices or homes for computer repairs and networking installations.• Responsible for managing and maintaining Easy Tech work orders, to ensure a speedy

•Developed and created user interfaces, for an unreleased voxel based, Minecraft clone. Using an in house created graphic engine “Helium Engine”, as well as integrating Sunburn Game engine for HDR light rendering. Using programming language C#.•Developing new games concepts for future projects. Concept from top down shooters, to exploration/survival type games too First person shooters.•Using Unreal Engine to create prototypes to prove game concepts and designs.•Crank Case Studios is currently a subsidiary company of Nevec Netowrks LLC.

West Babylon, Ny

• Responsible for maintaining in-house computers, and networking equipment. • Traveling to customer’s offices or homes for computer repairs and networking installations.• Responsible for diagnosing customer’s networking and computer issues. As well as advocating the best options to resolve their current issue, and future problems.• Responsible for assisting in updating company web-sites.

Associate'S Degree, Information Technology

Associate'S Degree, Information Technology