• Increased membership of Security Ambassador program by over 250% by implementing a process to allow members to level-up while tracking their own progress and earning rewards.• Implemented organization wide and role specific trainings with increased participation due to engaging content and verified learning.• Measurably improved secure coding skills by implementing Secure Code Warrior and in-person training on OWASP fundamentals training for new hires.• Engaged business partners with gamified learning using PowerApps and automatically tracking results with Power BI. Approval ratings for these games were near 100%.• Gained efficiencies by automating frequent repeating processes using PowerAutomate, often integrating with Microsoft Forms, SharePoint Lists, and email. • Created the popular monthly “Security Sizzle’ videos to teach secure behaviors in less than 2-minutes reaching high percentages of the organization.• Amplified traffic to internal communication sites using effective site planning and focusing on the user experience.• Frequently organized and hosted virtual and on-site training sessions featuring hundreds of attendees at a time with extremely favorable reviews.

• Led and coordinated an international team of four specialists including strategy, processes, workload, functionality and personnel issues.• Determined KPIs and OKRs for team metrics and reported on results quarterly with a 98% completion rate and enthusiasm from leadership.• Obtained and launched phishing simulation package which improved the recognition of phishing emails across the enterprise.• Organized and operated over 50 interactive site visits annually across the service territory.• Improved the security behavior of the organization by determining the greatest behavior risks based on impact and likelihood using an external survey and focusing on those behaviors.

• Effectively led a team of five second-level cyber response specialists including the resolution of incidents with expected SLAs.• Improved the Incident Response Plan through effective use, scheduled exercises with business units, and collaboration with business resiliency teams.• Revamped processes for on-call rotation, responsible requirements, and authorization matrix resulting in greater team morale and collaboration.• Proficient with GRC for tracking and recording of incidents to the organization.

• Resolved risks to the organization through collaboration, relationships, and problem-solving skills.• Greatly improved interaction between IT and business needs during emergency situations with tremendous feedback from the business and leadership.• During and unexpected data-center shutdown, assisted with recreation of technology in backup site and full restoration back to normal work within SLA and business enthusiasm.• Created and implemented tracking for awareness which resulted in zero audit findings over a five-year period.