Thomas Hughes Email & Phone Number

Remote - Canada

Remote - Canada

- Managed a portfolio of 10 mid to enterprise level production customers, responsible for leading and implementing changes in Xactly’s suite of products. - Helped companies transform their sales compensation organizations by providing expert guidance to improve operational efficiency, optimize and automate business processes, and enable end users.- Acted.

275 Frank Tompa Dr, Waterloo

- Utilize knowledge of systems and data to create analytical reports on plan performance, accrual accuracy and plan demographics.- Primary resource for analysis, management, and maintenance of Variable Compensation & Internal Financial Systems. Identify, support and implement system improvements. Responsible for design, build and testing of different.

88 Queens Quay West, Toronto

- Managed synthetic monitoring solution for Digital applications. This includes scripting synthetics, creating/tuning alerts, and analyzing and reporting on performance of our applications. Synthetics allow us to be proactive and alert us to issues clients may be experiencing before they reach out to our contact center.- Executed migration from DynaTrace.

88 Queens Quay West, Toronto

- Developed and helped institute a standard reporting practice across Technology and Operations with respect to incident management.- In charge of leading weekly meetings with multiple application custodians to obtain and review all information with respect to incident management.- Provide executives with weekly and monthly reporting on all incidents.

315 Front Street West, Toronto

- Assist project managers to ensure all employees are allocated fully in MIS.- Provide reporting to highlight gaps in employee allocation and assist project managers in filling those gaps.- Provide executives monthly roadmap of current projects as well as status updates.