Executive Director, Sales Solutions Channel
Greater Philadelphia Area
Recruited internally for this role, I have cross-functional responsibility working with Sales, Sales Operations, Customer Care and other departments to bring to life the sales and customer support strategy for the Cloud Solutions Sales Channel. Duties include management of strategic vendors and internal organizations for upsell, cross-sell, and the development of Comcast's inside sales capabilities for Cloud-based and Hosted Services. From early concepts and incubation of a team of 8 Cloud… Show more Recruited internally for this role, I have cross-functional responsibility working with Sales, Sales Operations, Customer Care and other departments to bring to life the sales and customer support strategy for the Cloud Solutions Sales Channel. Duties include management of strategic vendors and internal organizations for upsell, cross-sell, and the development of Comcast's inside sales capabilities for Cloud-based and Hosted Services. From early concepts and incubation of a team of 8 Cloud Desk Agents and a supervisor, I designed, planned for, and directed the construct of a 60 person inside center ("Comcast Cloud Desk") from the ground up, managing all aspects of building a Call Center, including telephony design, integration with work tools, space allocation, lead distribution, sales compensation, sales targets and the hiring of all personnel to include a Director of Inside Sales, Sr. Sales Operation Manager, Cloud Sales Effectiveness Manager, Supervisors and Cloud Desk Sales and Cloud Desk Adoption and Support agents. Implemented a new applications support model ("Cloud Adoption") with focus on exemplary customer experience and high trending NPS, leveraging an Award-Winning, business platform that successfully integrates 3rd party and core Comcast systems and operational processes. Show less