Tom Kass Email & Phone Number

Levittown, PA, US

Bedminster, New Jersey

• Part of a team that provided global 24/7 level 1 and 2 support, primary supporting Windows based applications for offices in the United States, United Kingdom, China, Japan, Singapore and Australia
• Live monitoring of over 350 servers in a high availability environment using SolarWinds to proactively troubleshoot potential issues
• Responsible for troubleshooting issues with trading applications (META Trader and proprietary applications) for both internal users and trading clientele on a global scale
• Troubleshooting market pricing issues, client trade queries, and customer IT related issues
• Perform post release testing after application/database upgrades and releases.
• Liaised with program developers to troubleshoot and resolve issues with proprietary trading applications and web based solutions

King Of Prussia, Pennsylvania

• Document all support cases in HP Service Center so they can be tracked, trended and analyzed. Tickets are escalated to the appropriate teams when necessary
• Monitoring daily report stream, running any reports via Business Objects that failed to run or escalating a ticket to the appropriate team when there is a failure affecting the running of those reports
• Manage user security on the domain via Active Directory
• Supported 150 corporate users both on and offsite in a Windows XP / Windows 7 environment
• Maintain disaster recovery documentation, keeping up with any changes in employees contact information and team responsibilities
• Work as part of a team for the common goal of meeting the department objectives and maintaining compliance to company policies

Princeton, New Jersey

• Set up workstations and laptops for new employees as well as the occasional upgrading or refitting for current employees
• Supported 100 corporate users both on and offsite in a Windows XP / Vista environment.
• Configure terminal server profiles for offsite employees
• Responsible for maintaining weekly server backups
• Troubleshoot hardware and software issues both for onsite and international employees.
• Research and test new tools for potential use by employees.

Greater Philadelphia Area

• Responsible for ensuring that the technical needs of all market maker clients on and off floor of the Philadelphia Stock Exchange are not only met in a quick and efficient manner but also with as little interference as.
• Setup, configuration and updating of laptops and PCs with Windows operating systems for over 400 individual users
• Installation, updating, and troubleshooting for software and several trading applications
• Tested critical system updates and scheduled off peak times for market maker PC’s and laptops
• Implemented and maintained backup images of machines for quick recovery of trading PCs
• Configured and installed Dell servers with Windows based operating systems in a Data Center environment.

Greater Philadelphia Area

• Microsoft Exchange Administrator for over 500 email users located in Philadelphia and New York with the server located in Philadelphia
• Installation and maintenance of backup software as well as implementation of a backup scheme for critical data including Microsoft Exchange mailboxes
• Implement all moves, adds and changes for Toshiba PBX phone system and liaised with vendor for hardware and system code updates
• Setup, configuration and updating of laptops and PCs with Windows operating systems for over 400 individual users
• Installation, updating, and troubleshooting for software and several trading applications.
• Directly responsible for the implementation of antivirus protection software server and propagation of client end software and updates