Kit Thomas Email & Phone Number

Florence, Massachusetts, United States

• Act as a company ambassador by delivering exceptional customer service and support, utilizing strong written and verbal communication skills
• Field inbound customer service inquiries through streamlined CRM and other communication channels to support Marcella’s global e-commerce platforms
• Provide articulate, professional, and informed assistance to answer questions about productdetails, styling recommendations, online order status details, loyalty program membership, and general policies
• Review and effectively respond to incoming customer inquiries in a timely manner
• Engage customers through email and social media communication by providing informed product knowledge, style/seasonal recommendations, and required support as needed
• Assistance in the oversight of communication channels platforms to ensure timely response to customer inquiries and Marcella communication standards are met

Northampton, Massachusetts, United States

• Ensure that all customers receive attentive, courteous, and enthusiastic customer service
• Demonstrate exemplary product knowledge and excitement for merchandise
• Embody an optimistic and energetic presence by building strong, lasting relationships with customers and employees
• Provide customers with thoughtful personal styling, informed product specifications, and outstanding attention and care
• Execute company’s vision on Instagram as sole administrator for @cedarchestfashion by highlighting latest products in detail-oriented posts
• Produce unique and engaging content through original photography, interactive social media posts, and community-targeted marketing

Northampton, Massachusetts, United States

• Taught a small group of high school students with behavioral/social-emotional goals and intellectual disabilities under the guidance of special education and classroom teachers
• Supported students and helped them work on individual academic and interpersonal goals

South Hadley, Massachusetts, United States

• Managed a caseload of 3-8 students, facilitated their growth towards independence, and advocated for their human rights
• Assisted students through acts of daily living including laundry, cooking, cleaning, etc.

Hadley, Massachusetts, United States

• Supervise groups of up to 85 dogs of all sizes and temperaments
• Maintain a clean and safe facility by organizing play groups based on intimate knowledge of various dog’s temperaments and behavioral patterns
• Administer a variety of medications safely and attentively
• Keep organized veterinary and vaccination records

Northampton, MA

• Handled tender and provided appropriate change consistently
• Managed scheduling of all counter staff on a week-to-week basis
• Opened and closed restaurant efficiently and thoroughly in accordance to restaurant code and standards
• Responsible for managing and curating the restaurant's Instagram @samspizzeriaandcafe in order to engage and attract customers

Waterbury, Connecticut, United States

• Greeted customers and established a welcoming and warm cafe environment
• Provided information on all beverages and food items and offered personal suggestions based on customer’s wants and needs
• Took orders in a friendly and timely manner while offering options to customize beverages
• Prepared beverages and food in compliance with food safety and health code standards
• Safely and attentively handled payment exchanges
• Upheld cafe to a high standard of cleanliness and sanitation

Wolcott, CT

• Supervise children between the ages of 6 weeks & 10 years during indoor and outdoor activities
• Provide a safe and supportive environment for children at varying developmental stages and abilities
• Integrate Mother Goose Time (social-emotional, cognitive, physical and language developmental program) into daily educational exercises
• Teach basic American Sign Language to verbal and nonverbal children to aid in communication
• Work in sensory development with tactile rice tables, oral sensory toothbrushes, and auditory music interactive activities
• Incorporate music into learning activities and playtime with the use of percussion instruments such as xylophones, maracas, and claves

Waterbury, CT

• Handled and filed sensitive and confidential records
• Assisted office administrator by spearheading and implementing wide-reaching organizational projects