Kit Thomas Email & Phone Number

Florence, Massachusetts, United States

• Act as a company ambassador by delivering exceptional customer service and support, utilizing strong written and verbal communication skills• Field inbound customer service inquiries through streamlined CRM and other communication channels to support Marcella’s global e-commerce platforms• Provide articulate, professional, and informed assistance to answer questions about productdetails, styling recommendations, online order status details, loyalty program membership, and general policies• Review and effectively respond to incoming customer inquiries in a timely manner• Engage customers through email and social media communication by providing informed product knowledge, style/seasonal recommendations, and required support as needed• Assistance in the oversight of communication channels platforms to ensure timely response to customer inquiries and Marcella communication standards are met• Go the extra mile with thoughtfulness and thoroughness to build a positive relationship that upholds Marcella’s brand pillars while surprising and delighting the customer• Drive sales through involvement in pro-active live chat campaigns and outreach programs• Provide accurate, valid, and complete information while efficiently handling customer complaints to provide appropriate solutions, alternatives, and follow-up to ensure resolution• Document, organize, and process actions using internal standard operating procedures as needed• Partner as needed with the production and fulfillment team to ensure order fulfillment remains efficient• Stay well-informed about the company’s collection launches, online marketing emails, sales, and other promotional activities• Meet personal and customer service team targets and goals

Northampton, Massachusetts, United States

• Ensure that all customers receive attentive, courteous, and enthusiastic customer service•Demonstrate exemplary product knowledge and excitement for merchandise •Embody an optimistic and energetic presence by building strong, lasting relationships with customers and employees•Provide customers with thoughtful personal styling, informed product specifications, and outstanding attention and care•Execute company’s vision on Instagram as sole administrator for @cedarchestfashion by highlighting latest products in detail-oriented posts•Produce unique and engaging content through original photography, interactive social media posts, and community-targeted marketing

Northampton, Massachusetts, United States

•Taught a small group of high school students with behavioral/social-emotional goals and intellectual disabilities under the guidance of special education and classroom teachers•Supported students and helped them work on individual academic and interpersonal goals

South Hadley, Massachusetts, United States

•Managed a caseload of 3-8 students, facilitated their growth towards independence, and advocated for their human rights•Assisted students through acts of daily living including laundry, cooking, cleaning, etc.

Hadley, Massachusetts, United States

•Supervise groups of up to 85 dogs of all sizes and temperaments •Maintain a clean and safe facility by organizing play groups based on intimate knowledge of various dog’s temperaments and behavioral patterns •Administer a variety of medications safely and attentively•Keep organized veterinary and vaccination records

Northampton, Ma

•Handled tender and provided appropriate change consistently•Managed scheduling of all counter staff on a week-to-week basis•Opened and closed restaurant efficiently and thoroughly in accordance to restaurant code and standards•Responsible for managing and curating the restaurant's Instagram @samspizzeriaandcafe in order to engage and attract customers

Waterbury, Connecticut, United States

•Greeted customers and established a welcoming and warm cafe environment •Provided information on all beverages and food items and offered personal suggestions based on customer’s wants and needs•Took orders in a friendly and timely manner while offering options to customize beverages •Prepared beverages and food in compliance with food safety and health code standards •Safely and attentively handled payment exchanges •Upheld cafe to a high standard of cleanliness and sanitation

Wolcott, Ct

•Supervise children between the ages of 6 weeks & 10 years during indoor and outdoor activities•Provide a safe and supportive environment for children at varying developmental stages and abilities •Integrate Mother Goose Time (social-emotional, cognitive, physical and language developmental program) into daily educational exercises •Teach basic American Sign Language to verbal and nonverbal children to aid in communication •Work in sensory development with tactile rice tables, oral sensory toothbrushes, and auditory music interactive activities •Incorporate music into learning activities and playtime with the use of percussion instruments such as xylophones, maracas, and claves

Waterbury, Ct

•Handled and filed sensitive and confidential records •Assisted office administrator by spearheading and implementing wide-reaching organizational projects