Thomas K. Email & Phone Number

Inspiring senior Program Strategist & Digital Transformation leader/advisory consultant30+ year track record of successful strategic customer experience & business/technology transformation mapping & associated large scale Program delivery within public & private sectorsVisionary & creative, with a steadfast commitment to Design Thinking, Co-creation, Value Generation, & Agile Delivery/PilotingLeading organizations into a Digital Age of enablement, improved operations, customer loyalty & single view of the customer, driving industry leading customer experience (CX)• Strategic roadmaps, roadshows/communications planning• Building & directing program teams, competencies, team-based agile cultures, frameworks & toolkits for success • Enhanced governance & stakeholder management, Executive alignment workshops• Global PMO design & best practice• Transforming Waterfall methodology & Exec reporting into Agile• Organizational Change Management (OCM) requirements• Level 1 Reliability & Level 2 Secret Status Security Clearances - 2018• 30+ years Account & Vendor Relationship Management• 25+ years Program & Project Management, Customer/Citizen Experience (CX)• 15+ years Business Impact Analysis, Journey Mapping/Design Thinking, User Stories, Benefits Realization, ITSM & MetricsKey Highlights:Bank of CanadaCanadian Tire Corporation Canadian Food Inspection AgencyCGIHard Rock International - Casinos, Hotels & Cafes, Online GamingHealth Ontario | Ministry of HealthMaple Leaf FoodsMetrolinxOntario Lottery & Gaming Corporation Royal Bank of Canada • Program Strategy, Delivery, Executive Literacy • Digital & Agile Transformation Roadmaps; Customer Experience & Customer Journey mapping• CRM & Loyalty Reward Programs; Digital Channel Implementations; AI & RPA• ERP; Production & Inventory Management Systems• Digital Signage, Payment Systems, Cloud Transformations• Centre Of Excellence (CoE) Design - (PMO, Service Management, Migrations)• Online Casino, Sports, & Lottery Gaming Transformations