Thomas, Chun Yong Kwek Email & Phone Number

Singapore

Singapore

• Responsible in managing new development and maintenance of IT applications.
• Managed and evaluated application enhancements.
• Recommended and developed technical solution to address business problem or need.
• Designed, recommended and delivered application adherence to relevant policies.
• Reviewed project deliverables such as project plan, project schedule, requirement specifications, testing plan, transition plan and user manuals.
• Managed vendors to ensure project deliverables are delivered in time and within budget.

Singapore

• Responsible in managing new development and maintenance of IT applications.
• Managed and evaluated application enhancements.
• Recommended and developed technical solution to address business problem or need.
• Designed and delivered application adherence to relevant policies.
• Executed the procurement in a timely manner for new projects and maintenance projects.
• Identified project risks and its’ impact and recommended mitigating measures to manage the risks.

Singapore

• Led a global team of 15 employees to review, plan and deploy application releases for Global/Regional Business Intelligence Reporting applications.
• Collaborated with engineering team to ensure accountability in supporting the program deliverables.
• Scheduled and projected application release deployment dates for UAT, Staging and Production environments.
• Liaised with stakeholders to provide technology consultation.
• Facilitated users in user acceptance testing and preparing test data and script.
• Planned and executed application deployments by maximising available manpower resources and meeting agreed timeline in a cost-effective manner.

Singapore

• Led a global team of 25 employees to provide 24x7 operation support for Global and Regional Business Intelligence Reporting applications.
• Prepared duty roster for the team to ensure the operation support was round the clock.
• Proficient in Incident and Problem Management, adhered to relevant policies for staging and production environments, and to meet contractual SLA & OLA.
• Coached and supervised staffs to perform troubleshooting for reporting applications. Trained staffs were proven to have increased ability to manage multiple incident tickets and resolved the tickets timely.
• Prepared monthly incident report and assisted leadership to prioritize escalations, incident and problem tickets, planned and established KPI on incident management with US & Europe regional leads.
• Assumed as key point of contact for APJ region. Worked closely with Service Delivery Manager to manage escalation and high severity incident.

Singapore

• Responsible in providing 24x7 operation support for Global and Regional Enterprise Portal and Business Intelligence Reporting.
• Performed assessment, investigate and recommend solution for reported incident.
• Assisted APJ Reporting Lead and leadership in performing assessment and recommendation for high severity incident or escalation.
• Proven track record on consistently ensured incidents assigned were closed and met SLA.
• Independently facilitated and coordinated troubleshooting call with different functional teams such as Network, Server, Database, Developer engineers.
• Provided technology consultancy to customers and internal users.

Singapore

• Conceptualised, managed and implemented IT applications.
• Conducted in-house application training for BCA officers.
• Reviewed project deliverables such as functional specification, testing plan, user guide and operation guide.
• Ensured SLA for development and operational projects were met.
• Identified potential project risks and its impact and recommended mitigating measures to manage the risks.
• Collaborated with stakeholders in identifying and streamlining processes to improve work productivity and enhance customers’ experience.

Singapore

• Successfully on boarded government agencies to adopt CORENET e-Submission system. Transformed paper submission to electronic submission for Qualified Professionals in applying for construction related permits and.
• Developed an incident management software using MS Access for centralised logging, tracking and documenting of incidents which improved the operation of the helpdesk, built knowledge database for quick incident.

Bachelor’S Degree, Information Technology

Areas of studies: Database Management Systems, Info Systems Development, Contemp Issues in Info Tech, The Information Resource, IT.

Diploma, Information Technology(Computer Studies)

Activities and Societies: Funds raising in aid of National Kidney Foundation through street sales. Member of Computer Studies Society and.