Thomas, Chun Yong Kwek Email & Phone Number

Singapore

Singapore

• Responsible in managing new development and maintenance of IT applications.• Managed and evaluated application enhancements.• Recommended and developed technical solution to address business problem or need.• Designed, recommended and delivered application adherence to relevant policies.• Reviewed project deliverables such as project plan, project schedule, requirement specifications, testing plan, transition plan and user manuals.• Managed vendors to ensure project deliverables are delivered in time and within budget.• Identified project risks and its’ impact and recommended mitigating measures to manage the risks.• Managed the vendors to deliver IT services and ensured service level agreement is met for development and maintenance projects.• Engaged stakeholders to provide timely projects status updates.• Pivotal role to develop analytical dashboards from project scoping, data extraction, transformation, loading and creation of visualization charts for the study of Singapore construction duration involving multiple government agencies for regulatory review and improvement. • Spearheaded the formation of IT Change Advisory Board (CAB) to improve IT change control for effective governance of changes.• Performed the role of a Quality Assurance Coordinator & responsible in reviewing and improving processes for IT service delivery.

Singapore

• Responsible in managing new development and maintenance of IT applications.• Managed and evaluated application enhancements.• Recommended and developed technical solution to address business problem or need.• Designed and delivered application adherence to relevant policies.• Executed the procurement in a timely manner for new projects and maintenance projects.• Identified project risks and its’ impact and recommended mitigating measures to manage the risks.• Managed the project costs, including change request/service request, to ensure the project achieved the intended outcome and benefits within budget.• Managed the vendors to deliver IT services and ensured service level agreement was met for development and maintenance projects.• Reviewed project deliverables such as project plan, project schedule, requirement specifications, testing plan, transition plan, user manuals.• Managed vendors in ensuring project deliverables are delivered in time and within budget.• Planned, coordinated and executed the User Acceptance Testing with vendors and stakeholders.• Developed validation and acceptance criteria with stakeholders to ensure the acceptance of solutions.• Engaged and communicated to the stakeholders to provide projects status updates.• Instilled change management, incident management and problem management to strengthen the IT service delivery.• Planned and worked closely with Finance department to secure sufficient funding for the development and maintenance of systems for following fiscal year.

Singapore

• Led a global team of 15 employees to review, plan and deploy application releases for Global/Regional Business Intelligence Reporting applications.• Collaborated with engineering team to ensure accountability in supporting the program deliverables.• Scheduled and projected application release deployment dates for UAT, Staging and Production environments.• Liaised with stakeholders to provide technology consultation. • Facilitated users in user acceptance testing and preparing test data and script.• Planned and executed application deployments by maximising available manpower resources and meeting agreed timeline in a cost-effective manner.• Coordinated cross-functional teams on complex application developments.• Coached & supervised staffs to support various reporting applications deployment. Increased the flexibility of the team in carrying out multiple applications deployments at same staff level.• Initialized knowledge management and collaboration using MS Sharepoint and OneNote within the team for sharing of information.• Proficient in Change Management and adhered to relevant policies for staging and production environments.• Reviewed and approved domain change requests.• Successfully migrated customers from legacy reporting tool to new reporting tool and sunset legacy reporting tool & infrastructure to simplify support and reduce costs.• Streamlined change approval process for the deployment of Qlikview dashboard in Asia-Pacific Japan (APJ) Change Authority Board (CAB) resulted in 50% reduction of lead time required for the timeliness delivery of dashboard to the consumer. • Spearheaded the opportunity to improve the quality of deployment through the automation of Informatica ETL deployment which resulted in reducing human error during the deployment and saved up to 70% manpower resource. This improved the overall productivity, quality of the deployment and reduced time-to-market for application releases.

Singapore

• Led a global team of 25 employees to provide 24x7 operation support for Global and Regional Business Intelligence Reporting applications.• Prepared duty roster for the team to ensure the operation support was round the clock.• Proficient in Incident and Problem Management, adhered to relevant policies for staging and production environments, and to meet contractual SLA & OLA.• Coached and supervised staffs to perform troubleshooting for reporting applications. Trained staffs were proven to have increased ability to manage multiple incident tickets and resolved the tickets timely. • Prepared monthly incident report and assisted leadership to prioritize escalations, incident and problem tickets, planned and established KPI on incident management with US & Europe regional leads.• Assumed as key point of contact for APJ region. Worked closely with Service Delivery Manager to manage escalation and high severity incident. • Performed impact & risk assessment and effectively highlighted the escalation to leadership for their immediate attention.• Proven track record in managing and prioritizing incidents to prevent escalation and reduction of incident tickets. • Facilitated multi-party escalation conference calls with minimal or no leadership supervision.• Partnered with Transformation Project team to reduce data centre footprint and operational cost by migrating legacy reporting tool from physical infrastructure to virtual infrastructure.• Delivered the automation monitoring of Informatica ETL jobs via email notification thus reduced manual effort required for human intervention.

Singapore

• Responsible in providing 24x7 operation support for Global and Regional Enterprise Portal and Business Intelligence Reporting.• Performed assessment, investigate and recommend solution for reported incident.• Assisted APJ Reporting Lead and leadership in performing assessment and recommendation for high severity incident or escalation.• Proven track record on consistently ensured incidents assigned were closed and met SLA.• Independently facilitated and coordinated troubleshooting call with different functional teams such as Network, Server, Database, Developer engineers.• Provided technology consultancy to customers and internal users.• Experienced in using HPSM (Hewlett Packard Service Manager) ticketing and tracking tool for incident, problem, change, interaction, and request management.• Delivered the automation monitoring of Web Portal. Thus reduced the manual effort required for human intervention for early detection of unresponsive Web Portal.

Singapore

• Conceptualised, managed and implemented IT applications.• Conducted in-house application training for BCA officers.• Reviewed project deliverables such as functional specification, testing plan, user guide and operation guide.• Ensured SLA for development and operational projects were met.• Identified potential project risks and its impact and recommended mitigating measures to manage the risks.• Collaborated with stakeholders in identifying and streamlining processes to improve work productivity and enhance customers’ experience.• Led an IT unit at BCA Academy site to ensure the availability & operability for the IT infrastructure and applications.• Spearheaded the adoption of Management Meeting portal using Microsoft Sharepoint as the platform for collaboration of documents & knowledge-sharing for senior management.• Spearheaded the adoption of business intelligence tool using Qlikview as a platform to effectively collate data and present the information through an analytical dashboard.• Liaised with internal and external auditors to conduct field work for IT systems & processes.• Liaised with IT Security officer to brief up applications security and ensure business continuity.• Designed, recommended and delivered application adherence to relevant policies.• Conserved project fund by developed in-house capability in writing SQL to generate out of the standard reports from database for management reporting. Thus less dependent on vendor and quick turnaround time for report generation.• Pioneered the suite of e-services for BCA to transform and improve the service delivery to the customer.

Singapore

• Successfully on boarded government agencies to adopt CORENET e-Submission system. Transformed paper submission to electronic submission for Qualified Professionals in applying for construction related permits and approvals which resulted in improved productivity and cost-saving for the construction industry and regulatory agencies.• Developed an incident management software using MS Access for centralised logging, tracking and documenting of incidents which improved the operation of the helpdesk, built knowledge database for quick incident resolution and delivered the capability of generating incident statistics for management and operation reporting, analysed trend and identified area for improvement.

Bachelor’S Degree, Information Technology

Areas of studies: Database Management Systems, Info Systems Development, Contemp Issues in Info Tech, The Information Resource, IT.

Diploma, Information Technology(Computer Studies)

Activities and Societies: Funds raising in aid of National Kidney Foundation through street sales. Member of Computer Studies Society.