Thomas Wilson Email and Phone Number

- Oversee all transportation and logistics operations, ensuring efficient movement of goods and compliance with organizational and regulatory standards.- Manage P&L to optimize profitability and resource allocation within transportation and logistics functions.- Drive sustainability initiatives within logistics operations, focusing on reducing environmental impact and improving operational efficiency.- Ensure adherence to DOT compliance regulations to maintain safety and operational integrity across transportation activities.- Implement lean process improvement strategies to enhance workflow efficiency and reduce waste.- Lead and develop a high-performing team, fostering a culture of collaboration and accountability.

- Managed all aspects of transportation, logistics, and the distribution of donated goods for resale, supporting the organization's not-for-profit mission. Responsibilities included compliance, safety, maintenance, training, fulfillment, logistics, warehousing, customer service, P&L management, and personnel development (3PL with revenue-generating fleet). - Directed and supervised transportation and logistics operations with a team of over 60 staff members and a fleet of 14 vehicles, servicing 45 retail locations, 5 distribution outlets, and 34 donation collection sites, generating over $100M in sales revenue. - Operated effectively in a fast-paced environment, optimizing truck and vehicle routing to ensure safe and efficient service to all locations. - Oversaw aftermarket sales and developed sustainability exit strategies for 5 outlet operations, achieving over $8M in sales.

- Oversaw logistics operations, including transportation and distribution, ensuring efficient and cost-effective processes.- Managed Profit & Loss (P&L) for logistics and distribution, optimizing resource allocation and reducing operational costs.- Led a team in managing fleet operations and ensuring compliance with Department of Transportation (DOT) regulations.- Ensured full adherence to DOT compliance standards, while maintaining a focus on customer experience and service excellence.- Coordinated with retail partners to ensure timely distribution and stock management across multiple locations.- Supervised fleet management, improving transportation efficiency and reducing downtime.- Applied logistics management strategies to streamline distribution and transportation operations, supporting the organization's growth objectives.

- Led the development of new facilities from the ground up.- Improved operational efficiency by overseeing the transition to a new POS system and creating SOPs tailored to the updated platform.- Supervised staff, promoting best practices and procedures to enhance performance.- Managed brand strategy at a senior level, implementing effective marketing campaigns to boost brand awareness, outreach, and visibility.- Supported the executive in charge of club operations by producing productivity reports that guided corrective action planning, resulting in the establishment of roles such as Member Services, Equipment Maintenance Technician, and Operations Support Manager.- Collaborated closely with member services personnel.- Built and maintained strategic relationships with vendors, including cleaning services, equipment suppliers, and corporate resources, to drive cost efficiency.- Organized monthly management huddles with the COO and other key personnel to discuss forecasts, key objectives, and process improvements for execution.

- Oversaw daily operations to ensure seamless workflow and compliance with company standards.- Managed staff schedules, performance evaluations, and training programs to enhance team productivity and customer service.- Monitored inventory levels and coordinated with suppliers to maintain optimal stock, reducing out-of-stock incidents.- Analyzed sales trends and operational metrics to identify areas for improvement and implement strategic changes.- Collaborated with senior management to align store operations with corporate goals and initiatives.- Ensured adherence to safety protocols, regulatory guidelines, and company policies.- Managed budget allocation, including payroll, supplies, and operational costs, to drive profitability.- Led cross-functional teams to implement new processes and technology to improve efficiency and customer experience.- Resolved escalated customer issues and maintained high customer satisfaction scores.- Coordinated with pharmacy teams to streamline services, support promotional activities, and drive prescription growth.

- Completed a comprehensive training program focused on multi-unit leadership and operations management across multiple locations.- Assisted in managing P&L statements to ensure profitability and financial accountability for all units.- Conducted business analysis to identify operational efficiencies and opportunities for improvement.- Implemented job safety protocols and training to ensure a safe working environment for all staff and members.- Developed strong leadership skills while supporting General Managers in achieving business objectives and enhancing member satisfaction.

- Oversaw all club operations to ensure smooth and efficient functioning.- Recruited, hired, trained, and developed a high-performing team, including Assistant Managers, Supervisors, Customer Service Representatives, Trainers, and Custodians.- Fostered a culture of positivity and trust through servant leadership practices.- Upheld core values such as teamwork, integrity, accountability, empathy, and passion within the team.- Trained team members to collaborate effectively in achieving common goals and exceeding expectations.- Handled all member requests, concerns, and inquiries promptly and professionally.- Aimed to surpass daily performance metrics, including membership sales, retail sales, and promotional activities.- Monitored and analyzed Key Performance Indicators (KPIs) and statistics on a weekly, monthly, and annual basis to drive continuous improvement.

- Designed and implemented personalized exercise programs for over 200 clients, including young adults, seniors, and disabled individuals, tailored to their fitness level, medical history, and personal goals.- Conducted hourly training sessions for members as part of the **PE @ PF** program, focusing on fitness education and personalized workouts.- Submitted detailed workout logs and individualized training programs to the General Manager for review and feedback.- Managed front desk operations during non-training hours, including membership sales, cancellations, file maintenance, club tours, answering information calls, and maintaining cleanliness of the facility.- Performed regular inspections of Cybex and Life Fitness equipment to identify potential malfunctions or damage, reporting any issues promptly.- Conducted routine checks of AED equipment to ensure readiness.- Maintained necessary supplies, including **PE @ PF** sign-up sheets and workout logs, ensuring availability 2-3 weeks in advance.

- Participated in a comprehensive training program to develop skills in managing store operations, staff, and customer service.- Gained hands-on experience in overseeing day-to-day store activities, including sales, inventory control, and visual merchandising.- Assisted with financial management, including budgeting, expense tracking, and P&L analysis.- Trained in employee recruitment, onboarding, and development, fostering a positive work environment.- Collaborated with store leadership to implement company policies and ensure operational excellence.- Developed leadership skills through coaching sessions and real-time decision-making scenarios.

- Managed overall store operations, including supervision of staff and implementation of company policies.- Oversaw sales performance and inventory management to meet business goals.- Led staffing efforts, including employee training and development to enhance team performance.- Handled financial responsibilities such as budgeting, cash management, and cost control.- Provided leadership in customer service, ensuring high levels of customer satisfaction and efficient issue resolution.