• Lead operations manager responsible for the day-to-day logistics, accounting, service and sales for Southern Arizona; including Green Valley, Sahuarita, Tubac, Rio Rico and Nogales.• Administration of accounts receivables, collections, annual renewals, reporting, and budget analysis• Develop and manage annual operating budgets for multiple branches• Engaged in the whole life of Pest Management, from sales/service to administration/management • Oversee and assure that production goals are met on a daily/monthly/annual basis• Identify opportunities in inefficiencies and make adjustments/protocols for process improvements• Assimilate and secure all trainings, training materials, licensure and communications across personnel• Communicate best practices across the company with managers, inspectors and technicians• Ensure compliance with federal, state and local regulations• Review and resolve customer issues or complaints• Focus on sales and service route density efficiencies in multiple service categories• Mentored, coached and trained team members creating a well engaged team atmosphere

• Implemented metrics and results that aligned with corporate priorities for the Tucson area• Managed dozens of personnel and actively projected staffing supply and needs within stores/district• Addressed standard deviations in results between top and bottom performing stores/individuals• Engaged in daily one-on-one coaching sessions with Store Managers to provide constructive feedback on risk and opportunities• Utilized Performance Improvement Plans (30-60-90 day) to help coach staff with course correction• Lead hiring POC, actively recruited “talent” and engaged in the initial interviews for sales associates and management• Responsible for the logistics for all new employees' onboarding process and new hire training programs• Executed write-ups and provided proper Performance Improvement Plan documentation• Led Store Managers by example to meet/exceed the sales metrics according to corporate scorecard• Validated that sales managers and representatives were trained, knowledgeable and exceeded customer expectations• Ensured corporate correspondence and policies was accurately distributed to store managers/representatives and understood• Supported and marketed all promotions offered by Verizon, Vendors and Corporate to ensure maximum effect on sales• Accounted for store operating expenses and quality of inventory (Aged/FIFO/shrink)• Standardized store merchandising and plan-o-gram requirements, and verified corporate guidelines were followed• Observed employee/customer sales interactions daily and provided on-the-spot feedback/training/role playing

• Opened new markets in multiple states and locations from conception to grand opening• Operational emphasis on turn-key operations focus• Created multi-city sales data analyses and daily goal setting • Monitored and measured customer experience through various feedback measuring tools• Created a positive, service-oriented staff through “leading from the front” and role play activities• Streamlined sales and operation procedures by establishing policies and utilization of technology• Increased sales with successful execution of marketing, technology launches, and promotional events• Monitored employees and instituted corrective action where needed to create successful course corrections • Fostered individual and community support through corporate philanthropic activities • Emphasis on development and mentoring strategies with sales managers, sales representatives• Improved employee productivity using perks, spiffs, contests and individual/store recognition• Created exciting work environment through positive recognition, motivation and encouragement

• Responsible for the daily operations and sales coaching of 5-10 stores and 60 sales representatives• Introduced, maintained and reinforced corporate culture, culture tenets, corporate values and sales processes• Instituted streamlined operations for business efficiencies• Involved with management in hiring, training, and developing sales managers and sales representatives on data analysis; which included traffic counters, closing ratios, attachment rates, sales representative efficiencies, cost per hour reports, and gross profit driven metrics• Reported directly to the COO on a daily basis to maintain micro-awareness and laser focus on “what is important now”• Visiting stores daily to review operation procedures; store manager coaching, inventory control, daily reporting, and most importantly, team cohesiveness

• Originated residential mortgages through qualification and program selection• Met with clients regularly through appoints and sponsored education events• Gathered income and asset information from borrowers and prepared for underwriting• Generated and ordered applications, credit reports, appraisals, inspections, and automated approvals• Marketed to database through various medias, strong communication, and relationship networking• Collaborated with broker vendors, vendor underwriters, account executives loan process personnel • Streamlined sales and back end procedures through operational efficacy and utilization of technology• Monitor daily rates, guideline changes, vendor risk-based pricing, program requirements• Maintained continued education with loan compliance regulations, licensing requirements• Analyzed local, state and federal regulations, implemented and accurately applied to process

• Progressively advanced from sales representative to general manager of 7 locations• Provided strategic, operational and fiscal leadership incorporating high service standards• Comprehensive background in leading all aspects of retail operations• Created schedules to maximize sales/installation efficiencies and deliver equitable compensation• Built strong customer loyalty through creative programs and database management• Successful start-up of multiple locations, showroom/point of purchase design, plan-o-grams• Unified both sales and installation department through effective communication tools and activities• Introduced company sponsored profit sharing and 401k models• Reinvented a non-profitable division, increased ROI 25% in less than 12 months• Development of company handbook, policies, procedures, and companywide distribution• Maintained HR documentation for accountability, performance improvement, corrective action

• Possess outstanding knowledge of food industry and all aspects of owner operations• Estimated food consumption and coordinate with alcohol, produce, meats, equipment suppliers• Executed marketing activities to increase restaurant presence in the industry• Functionally responsible in managing restaurant finances including payroll, cash, accounts payable & receivables• Trained cooks, food preparation, waitress, bussers, dishwasher and delivery personnel • Created menu’s and point of purchase displays • Relationship building with local cultural center, retirement community, and celebration committees