Thomas Gee Email & Phone Number

Tucson, AZ, US

Greater Tucson Area

Green Valley, Arizona Area

• Lead operations manager responsible for the day-to-day logistics, accounting, service and sales for Southern Arizona; including Green Valley, Sahuarita, Tubac, Rio Rico and Nogales.
• Administration of accounts receivables, collections, annual renewals, reporting, and budget analysis
• Develop and manage annual operating budgets for multiple branches
• Engaged in the whole life of Pest Management, from sales/service to administration/management
• Oversee and assure that production goals are met on a daily/monthly/annual basis
• Identify opportunities in inefficiencies and make adjustments/protocols for process improvements

Tucson, Arizona Area

• Implemented metrics and results that aligned with corporate priorities for the Tucson area
• Managed dozens of personnel and actively projected staffing supply and needs within stores/district
• Addressed standard deviations in results between top and bottom performing stores/individuals
• Engaged in daily one-on-one coaching sessions with Store Managers to provide constructive feedback on risk and opportunities
• Utilized Performance Improvement Plans (30-60-90 day) to help coach staff with course correction
• Lead hiring POC, actively recruited “talent” and engaged in the initial interviews for sales associates and management

Tucson

• Opened new markets in multiple states and locations from conception to grand opening
• Operational emphasis on turn-key operations focus
• Created multi-city sales data analyses and daily goal setting
• Monitored and measured customer experience through various feedback measuring tools
• Created a positive, service-oriented staff through “leading from the front” and role play activities
• Streamlined sales and operation procedures by establishing policies and utilization of technology

Tucson, Arizona Area

• Responsible for the daily operations and sales coaching of 5-10 stores and 60 sales representatives
• Introduced, maintained and reinforced corporate culture, culture tenets, corporate values and sales processes
• Instituted streamlined operations for business efficiencies
• Involved with management in hiring, training, and developing sales managers and sales representatives on data analysis; which included traffic counters, closing ratios, attachment rates, sales representative.
• Reported directly to the COO on a daily basis to maintain micro-awareness and laser focus on “what is important now”
• Visiting stores daily to review operation procedures; store manager coaching, inventory control, daily reporting, and most importantly, team cohesiveness

Tucson, Arizona Area

• Originated residential mortgages through qualification and program selection
• Met with clients regularly through appoints and sponsored education events
• Gathered income and asset information from borrowers and prepared for underwriting
• Generated and ordered applications, credit reports, appraisals, inspections, and automated approvals
• Marketed to database through various medias, strong communication, and relationship networking
• Collaborated with broker vendors, vendor underwriters, account executives loan process personnel

Tucson, Arizona Area

• Progressively advanced from sales representative to general manager of 7 locations
• Provided strategic, operational and fiscal leadership incorporating high service standards
• Comprehensive background in leading all aspects of retail operations
• Created schedules to maximize sales/installation efficiencies and deliver equitable compensation
• Built strong customer loyalty through creative programs and database management
• Successful start-up of multiple locations, showroom/point of purchase design, plan-o-grams

Tucson, Arizona Area

• Possess outstanding knowledge of food industry and all aspects of owner operations
• Estimated food consumption and coordinate with alcohol, produce, meats, equipment suppliers
• Executed marketing activities to increase restaurant presence in the industry
• Functionally responsible in managing restaurant finances including payroll, cash, accounts payable & receivables
• Trained cooks, food preparation, waitress, bussers, dishwasher and delivery personnel
• Created menu’s and point of purchase displays

Bachelor’S Degree, Marketing/Advertising

High School, General, 9Th -12Th

Activities and Societies: DECA, Band, Debate team