Thomas Hill Email & Phone Number

Washington, District Of Columbia, Us

Leading the Customer Data Analytics and Digital eChannel Strategy for Danaher Life Sciences.This is part of the newly formed Customer Experience & Commerce (CxC) team supporting Danaher's Life Science Instrument Group with Operating Companies such as Beckman Life Sciences, Sciex, Molecular Devices, Leica Microsystems, Phenomenex, and IDBS. In this position, I'm responsible for technology and strategy around customer data analytics, including Digital Web Analytics and Google stack as well as Customer Experience Platform, Customer Data Platform, Marketing Revenue Attribution, BI Reporting and Dashboarding, and other similar Marketing and Sales Analytics tools.In addition, I am leading the development of an external Digital eChannel strategy to drive further Brand Visibility, Awareness, and Lead Generation to our Danaher Operating Companies via external publication eChannels and marketplaces; through which we can syndicate content and product catalogs.

Port Washington, New York, Us

> Leading the advancement of Digital Intelligence and Customer Analytics at Pall. > Developing strategies and KPI frameworks with data analytics to drive incremental revenue growth and improved Customer Experience. > Deployment of Digital Web and Customer Analytic Program across BU's and central teams using Google Analytics, Data Studio, and PowerBI> Leveraging Digital tools and insights to reduce customer churn and increase customer satisfaction

Port Washington, New York, Us

Globally responsible for leading, onboarding, growing, and managing Pall's Digital eCommerce Channels within Pall's Digital Solutions & eCommerce/IT group. >Responsible for the growth and utilization of eCommerce customer portal for new and existing customers.>Support the identification, enablement and onboarding of product catalogue onto e-Marketplace Channels (Pall eShop, Amazon, Quartzy, Alibaba, etc.). >Manage the Demand Forecasting and Market Pricing Analysis for eCommerce products and responsible for driving revenue growth working across regions and with all functions like Customer Service, Sales & Marketing, Operations, Finance, etc.

Port Washington, New York, Us

Global Product Manager within Fluid Technologies & Asset Protection (FTAP) Business Unit. Responsibilities include achieving the strategic goals for assigned products through driving new product launches; implementing effective and impactful sales and application tools and strategies, developing and executing product promotion plans including advertising, customer targeted demand generation campaigns, trade shows, industry specific conferences, web / SEO optimization and any other promotion / awareness function. Involved with all aspects of Product Portfolio life cycle, marketing, and strategy.Pall Corporation is a global leader in high-tech filtration, separation, and purification, serving the diverse needs of customers across the broad spectrum of life sciences and industry.FTAP is one of the largest filtration and fluid separation businesses in the industrial space serving the Fuels & Chemicals, Power Generation, and Machinery & Equipment markets. Key Product Lines that I am responsible for are Coalescers (for Liquid/Liquid and Liquid/Gas separation) as well as Bag Filtration products and high-temperature ceramic filtration.

Port Washington, New York, Us

Leader for Global Sales, Inventory & Operations Planning (SIOP) process for newly formed Fluid Technologies & Asset Protection (FTAP) Business Unit. FTAP is one of the largest filtration and fluid separation businesses in the industrial market serving the Fuels & Chemicals, Power Generation, and Machinery & Equipment space.

Port Washington, New York, Us

Leader for the establishment, execution, and improvement of the global Sales Inventory & Operations Planning (SIOP) process for the Energy Business Unit. Responsible for coordinating all facets of the SIOP process to provide an optimum customer service level and working capital performance as defined by the organization's business unit plans and strategic objectives.

Dublin, Ireland, Ie

Civil Aerospace Market Customer Service SupervisorLed a team of customer service representatives and contract administrators supporting commercial segment of $60M annual revenues. Direct Account manager for Boeing Commercial and Airbus. SIOP [Sales, Inventory, Operations Planning] Demand ManagerResponsible for Demand Management of $160M annual sales for Aerospace Military and Civil market segments. Scope of responsibility included cross functional collaboration to compile monthly demand profiles, facilitate consensus demand reviews with executive leadership, and provide input to financial profit planning process.Gained strong understanding of ERP, forecasting techniques, and strategies for managing demand with experience deploying forecast error, fill rate, order execution, and other key SIOP metrics.

Dublin, Ireland, Ie

Contracts Administrator {Customer Service Account Coordinator} in the customer service group managing the daily relationship with Business Jet and General Aviation Commercial Customers. {Embraer, Gulfstream, Bombardier, Learjet, Beechcraft, Dassault, Cessna, Honda}-Order Management | Purchase order receipt and review and sales orders processing; -Regular communication with customers to provide information on schedule and delivery status; -Coordination of cross functional teams to resolve quality, supply, delivery, and engineering related issues that impact the customer; -Resolve debits & contested invoice issues-Return material processing-Contract and long term agreement review, negotiation, and flow down -Pricing response to request for quote and proposals for new pricing agreements

Dublin, Ireland, Ie

Lean engineer supporting operational excellence initiatives and deployement across manufacturing, supply chain, and business processes.Championed the use of lean tools such as value stream mapping, 5S, standard work, and continuous material flow through multiple kaizen events with cross functional teams across the organization. Project lead for two supply chain process improvement projects that can be deployed across entire Aerospace group for significant cost and lead time reductions in purchasing and materials management processes. Content management coordinator for the site; managing the transition of all physical records to offsite records management vendor.

Dublin, Ireland, Ie

Materials analyst & backup supervisor for stockroom & inventory stores.-Daily internal customer interface, inventory issue support, and work order material issue trouble shooting.-Managed inventory locations and improvement of inventory accuracy.-Managed inventory expedites from dock to stock-Improved and maintained 5S housekeeping practices-Developed new performance tracking system for work order material picking.-Led a kaizen for workstation layout redesign and 5S implementation in the receiving deparment.

Project Specialist & Environmental, Health & Safety Coordinator [CO-OP Program]Manufacturing & Quality Support-Developed/updated work instructions and operating procedures for manufacturing-Assisted quality team with process capability and MSA studiesResponsible Care Management System Implementation-Implemented and led company to certification in RC-14001 Environmental Health & Safety Management SystemEnvironmental, Health, & Safety Management-Wrote and deployed EHS procedures and work instructions and trained employeesHuman Resource Support & Training Coordinator-Developed new hire and annual training programs and was responsible for training employees-Published company newsletter-Managed worker’s compensation and injury reporting

Industrial & Systems Engineering, Logistics, Materials, And Supply Chain Management

Master Of Business Administration (M.B.A.), Mba

Other; Certificate In Negotiation Mastery

Skills For Success