Thomas Murray Email & Phone Number

Dallas, Tx, Us

San Jose, Ca, Us

Ensure seamless delivery of various Cisco hardware, software & services purchased by our customers. Responsible for execution and P/L of a $12M book of business.Interact daily with various levels of customer & Cisco leadership to ensure services are being delivered in accordance with contracts & customers expectation.

Irving, Tx, Us

Ensure all IT services are delivered within contractually boundaries and scope to all 9,000 7-11 stores located throughout the United States and Canada by all IT Vendors. Responsibilities include ensuring all contractual requirements, regular meetings with vendor and 7-11 leadership to discuss service improvement, evaluating new program and technical requirements, serving as a point of escalation to store business operations for technical issues.• Working with AT&T, 7-11 contract management and technical resources, manage the AT&T relationship by ensuring all SLAs are met or exceeded for the 7-11 network in the USA and Canada.

Dallas, Tx, Us

Led the delivery of AT&Ts Enterprise Services group for two federal DoD/Intel Agencies with a portfolio value of $220M helping clients achieve technology transformation in the areas of IT, Networking, 5G and professional managed solutions. Responsible for P&L, business development, strategic planning, budgeting, forecasting, recruiting and customer relations. Five consecutive years of exceeding revenue, sales and profit targets. Led the collaboration with multiple AT&T business units (engineering, operations, finance, and corporate leadership) in the generation of business opportunities for AT&T to pursue.

London, Gb

Service Delivery Lead for a new 24x7 desktop program for the Office of the Director of National Intelligence (ODNI). Integrated 150+ government requirements that resulted in a 24x7 operational support center construct. Managed a team of 20+ Tier 1&2 Desktop support personnel that was responsible for all aspects of maintaining 15,000 desktop environment. Briefed senior level government officials once a month on the SLAs/Metrics and overall health of the Enterprise. Served as final point of escalation for all operational issues.

Lorton, Virginia, Us

Managed worldwide Service Delivery for a large, complex DoD/Intel Agency consisting of 200+ sites, 20,000 IT devices and 20,000 customers. This was accomplished with 9 direct | 900 indirect reports overseeing planning, forecasting, engineering, sustainment with responsibility of OPEX and CAPEX costs. Nurtured and grew key relationships with C-Level executives to ensure IT delivery exceeded expectations for users worldwide. Contributed to contract growth from <$1B to over $4B in 9 years by leading and implementing highly visible technical solutions that increased mission readiness for the federal customer and increased revenue & margin for NJVC. Served as final escalation point for all operational issues.

Randolph Afb, Tx, Us

Chicago, Il, Us

Ran the Operations & Sustainment for the GoGo Inflight air-to-ground network for over 2,000 aircraft and a ground network consisting of 150+ cellular sites

Basking Ridge, Nj, Us

1st level manager of a Network Operations Center (NOC) of 10+ technicians that were geographical dispersed in support of satellite and cellular networks to support Operation Enduring Freedom.

Associate Of Arts - Aa, Management Information Systems, General

Assoicates, Electronic Principles

Bachelors Of Science, Managment Information Systems

High School Diploma