Thomas Murray Email and Phone Number
Thomas Murray work email
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Thomas Murray personal email
Senior Delivery Manager with 20+ years of success delivering complex solutions to commercial, DoD and Intel agencies verticals. Currently managing a $12M book of business.ITIL v3 Certified Top Secret/SCI clearance with CI Poly. KEY ACHIEVEMENTS• 15+ years supporting IT Service Delivery of large and complex programs to commercial and DoD/Intelligence entities of all sizes. • 15+ years of customer facing experience and working directly with C-Suite leadership on improving Service Delivery processes to all areas of the business.• 15+ years of managing and leading large diverse technical teams of 100+ supporting diverse and complex IT Enterprises• Experience working for and managing business relationships with multiple Tier-1 Telco vendors (AT&T/Verizon/T-Mobile/Hughes)• 12+ years of various business development positions within the DoD/Intel realm with a proven winning track record
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CiscoDallas, Tx, Us -
Customer Delivery Program ManagerCisco Apr 2024 - PresentSan Jose, Ca, UsEnsure seamless delivery of various Cisco hardware, software & services purchased by our customers. Responsible for execution and P/L of a $12M book of business.Interact daily with various levels of customer & Cisco leadership to ensure services are being delivered in accordance with contracts & customers expectation.
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Service Delivery Manager7-Eleven Mar 2023 - Apr 2024Irving, Tx, UsEnsure all IT services are delivered within contractually boundaries and scope to all 9,000 7-11 stores located throughout the United States and Canada by all IT Vendors. Responsibilities include ensuring all contractual requirements, regular meetings with vendor and 7-11 leadership to discuss service improvement, evaluating new program and technical requirements, serving as a point of escalation to store business operations for technical issues.• Working with AT&T, 7-11 contract management and technical resources, manage the AT&T relationship by ensuring all SLAs are met or exceeded for the 7-11 network in the USA and Canada. -
Client ExecutiveAt&T Apr 2018 - Mar 2023Dallas, Tx, UsLed the delivery of AT&Ts Enterprise Services group for two federal DoD/Intel Agencies with a portfolio value of $220M helping clients achieve technology transformation in the areas of IT, Networking, 5G and professional managed solutions. Responsible for P&L, business development, strategic planning, budgeting, forecasting, recruiting and customer relations. Five consecutive years of exceeding revenue, sales and profit targets. Led the collaboration with multiple AT&T business units (engineering, operations, finance, and corporate leadership) in the generation of business opportunities for AT&T to pursue. -
Information Technology Operations ManagerBae Systems Jan 2017 - Apr 2018London, GbService Delivery Lead for a new 24x7 desktop program for the Office of the Director of National Intelligence (ODNI). Integrated 150+ government requirements that resulted in a 24x7 operational support center construct. Managed a team of 20+ Tier 1&2 Desktop support personnel that was responsible for all aspects of maintaining 15,000 desktop environment. Briefed senior level government officials once a month on the SLAs/Metrics and overall health of the Enterprise. Served as final point of escalation for all operational issues. -
Service Delivery DirectorNjvc-Llc Dec 2008 - Jan 2017Lorton, Virginia, UsManaged worldwide Service Delivery for a large, complex DoD/Intel Agency consisting of 200+ sites, 20,000 IT devices and 20,000 customers. This was accomplished with 9 direct | 900 indirect reports overseeing planning, forecasting, engineering, sustainment with responsibility of OPEX and CAPEX costs. Nurtured and grew key relationships with C-Level executives to ensure IT delivery exceeded expectations for users worldwide. Contributed to contract growth from <$1B to over $4B in 9 years by leading and implementing highly visible technical solutions that increased mission readiness for the federal customer and increased revenue & margin for NJVC. Served as final escalation point for all operational issues. -
Tech ControlUnited States Air Force Mar 2000 - Jul 2009Randolph Afb, Tx, Us -
It Operations ManagerGogo Dec 2006 - Dec 2008Chicago, Il, UsRan the Operations & Sustainment for the GoGo Inflight air-to-ground network for over 2,000 aircraft and a ground network consisting of 150+ cellular sites -
Information Technology Operations ManagerVerizon Sep 2004 - Dec 2006Basking Ridge, Nj, Us1st level manager of a Network Operations Center (NOC) of 10+ technicians that were geographical dispersed in support of satellite and cellular networks to support Operation Enduring Freedom.
Thomas Murray Skills
Thomas Murray Education Details
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University Of Maryland Global CampusGeneral -
Community College Of The Air ForceElectronic Principles
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University Of Maryland Global CampusManagment Information Systems
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Randall High SchoolHigh School Diploma
Frequently Asked Questions about Thomas Murray
What company does Thomas Murray work for?
Thomas Murray works for Cisco
What is Thomas Murray's role at the current company?
Thomas Murray's current role is Service Delivery | Program Management | Client-Facing.
What is Thomas Murray's email address?
Thomas Murray's email address is th****@****att.com
What schools did Thomas Murray attend?
Thomas Murray attended University Of Maryland Global Campus, Community College Of The Air Force, University Of Maryland Global Campus, Randall High School.
What skills is Thomas Murray known for?
Thomas Murray has skills like Program Management, Security Clearance, It Operations, Integration, Requirements Analysis, Security, Itil, Process Improvement, Dod, Management, Information Assurance, Systems Engineering.
Who are Thomas Murray's colleagues?
Thomas Murray's colleagues are Chris Chen, Ve Le, Sanket Mendapara, Deepak Kumar, Ashi Mehta, Naresh Babu, Lawson Johnson.
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