Thomas Lucca Email & Phone Number

Brentwood, New York, United States

• Provided care to those with intellectual disabilities• Perform personal care tasks• Helped people interact in the community trained new staff• Wrote up monthly and life plan summaries • Great with Microsoft office•Exceeded management expectations

New York, United States

• Supervised teams of over 15 employees across multiple locations, overseeing training sessions for new hires, disseminating product updates and sales promotions, and providing personalized coaching on beverage preparation, efficiency, and customer service standards.• Spearheaded the launch of a new store, leading staff training and orientation, conducting equipment testing, implementing safety protocols, and setting a precedent for exceptional service on the inaugural Opening Day.• Consistently surpass daily sales targets by fostering a culture of upselling through comprehensive staff training, leveraging corporate marketing strategies, and utilizing promotional sales materials effectively.• Effectively manage inventory levels, optimizing in-store displays and stockroom organization, while ensuring timely and cost-effective ordering of inventory and supplies.• Responsible for overseeing cash reconciliation at the end of employee shifts and facilitating store bank deposits.• Maintain the highest standards of cleanliness and safety for both customers and staff, resulting in consistent success in store audits.• Cultivate a culture of exemplary customer service, promptly resolving any escalated issues to ensure customer satisfaction.

Greater New York City Area

• Extended warmed greetings to customers and earned accolades from senior management for exceptional customer service, receiving "Mug Awards."• Ensured prompt and accurate order fulfillment, contributing to overall customer satisfaction.• Upheld standards of cleanliness for equipment and ensured well-stocked display cases.• Conducted sales transactions and maintained cash accountability by reconciling receipts at the end of each shift.• Actively acquired knowledge of new products and sales promotions to support the attainment of store objectives.• Received repeated recognition from senior management for outstanding customer service through the presentation of "Mug Awards."