· Supporting the E-Trading Manager in daily management of the E-Trading department, in line with St Luke’s Retail Strategy.· Served as ‘Acting’ Manager for a period of over 12 months (August 2020 - September 2021) after previous Manager retired – taking on full responsibility for E-Trading department.· Increased Amazon & eBay online sales through improved product photography & introduction of priority stock sorting.· Induction, training & supervision of volunteer team – helping volunteers to build confidence & ensuring all listings are to the required standard.· Liaison with St Luke’s retail shops to help better identify high value & collectable items to sell online.· Collaboration with Marketing team to promote E-Trading items on St Luke’s social media channels.

• Creation of marketing plans & development of marketing strategy to achieve both short & long term goals.• Production of all digital & non-digital content using Adobe InDesign & Adobe Photoshop.• Management of BLE LinkedIn & Twitter social media accounts -creating, posting & monitoring all content.• Re-design, development & launch of BLE website, creating & adding new content on a regular basis via custom CMS system.• Working with third parties to create CGI application video content.• Ensuring all content produced adheres to existing brand guidelines.• Distributor event planning (The Open 2017 & 2018).• Helping to implement GDPR audit in line with new data protection law.• Creation of sales quotes & customer liaison – helping to develop new & maintain existing relationships with distributors from across the globe.

• Creation & management of website content using custom CMS system.• Production of printed marketing materials using Adobe InDesign & liaison with local printing companies.• Production of monthly distributor newsletter using MailChimp.• Event co-ordination (Skills Show 2016 & Get Up to Speed 2015 & 2016).

• Production of written content for ‘Venue Guide’ & ‘In Any Event’ member publications.• Planning, writing & distribution of press releases to local & national press contacts.• Production & distribution of newsletters to mailing list using Dotmailer.

• Content creation for Volunteering Kirklees website using Adobe InDesign.• Established Volunteering Kirklees presence on Facebook & Twitter, regularly posting new volunteering opportunities.• Creation of WordPress based websites for local community groups.

• Content creation for the One Community website• Creation & management of Facebook & Twitter accounts for One Community

• Basic office admin such as the scanning, printing, photocopying, encoding and retrieval of data.