Thomas Morrison Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Providing daily Compliance support across the Ovo group, my work varies from managing day to day requests such as resolving incidents or reviewing customer communications through to being the lead compliance support point for key business projects.

Selkirk

I currently oversee a small team who assist in managing the quality and data reporting framework for the direct sales department at Spark Energy. We ensure key compliance and performance reporting is being presented to managers in an honest and forthright way, enabling them to then make business decisions with confidence they have been provided all key.

Selkirk, Scottish Borders

This role involves overseeing the development and implementation of the compliance framework within the commercial department at Spark Energy. My primary responsibility is to maintain a departmental risk register that alerts department heads to key threats and recommends action plans based on these. Along with that, I also ensure any new processes have.

Auckland, New Zealand

This role involved investigating various ideas put to us from around the company on how we could achieve a company goal of building our share in the home and contents insurance market. This role involved a large amount of research, using data obtained from within the company and beyond, ensuring any recommendation made was based on sound reasoning.

Auckland, New Zealand

Working in a team of two, this role primarily involved assisting staff based in the NZAA centres network who sold AA Insurance products on our behalf with a focus on nurturing the positive business relationship between AA Insurance and the NZAA.Throughout 2015 and into early 2016 AA Insurance launched a major business transformation project. I was tasked.

Auckland, New Zealand

This role primarily involved being the first layer of support for staff in the contact centre. Focussed on providing a correct solution as efficiently as possible, this role involved fielding upwards of 50 calls each day. Alongside this, I also developed skills in tracking performance and providing measured feedback to managers to facilitate focussed.

Auckland, New Zealand

This role involved assisting customers with requests, whether that be setting up new insurance policies, making changes to their existing ones, and lastly cancellations.Through this role I developed excellent customer service skills. Starting with no pre-existing knowledge of insurance, I quickly developed an appreciation for the importance of providing.