Thomas Mullins Email & Phone Number

Greater Pittsburgh Area

Woburn, Ma

✤ About SilverRail Technologies - SilverRail is building the world’s first unified multi-channel SaaS platform for the global rail industry.► ENVIRONMENT: macOS, Linux • Microsoft Office/Office365, OneNote • Google Sheets • GoToMeeting, Skype • Confluence, JIRA • XMind • SoapUI, Oxygen, Xmplify • Sequel Pro • Slack • TrelloProduct Manager for Canada and UK rail markets, understanding carriers’ business processes and technologies, mapping to platform capabilities and XML API. Authored comprehensive business, feature, capability and API requirements specifications containing use cases, user stories, process flows, sequence diagrams, acceptance criteria and partner API mappings.● Guided Engineering during 4 week Sprints, prioritized market features, wrote user stories, defined acceptance criteria and performed user acceptance testing (UAT). Attended Daily Scrum meetings, held Sprint Review demonstrations with stakeholders and facilitated Retrospectives.● Distilled first set of aggregate UK platform requirements from several sources of carrier requests and acquired approval of proposed Minimum Viable Product (MVP).● Delivered first phase of user persona analysis. Interviewed internal stakeholders, identified user stories, categorized and mapped to personas.● Ensured business continuity with Canadian rail carrier by overseeing payment gateway XML API integration project. Collaborated with partners to uncover technical requirements. Validated partner API releases by coding test scripts and testing platform integration.● Negotiated contract with transportation ticket delivery partner. Presented recommendations to leadership team and represented product team in negotiation.● Lifted UK market platform release certification process with modernized instructions, planning dashboard and feature/fix roadmap. Raised testing success rate through test suite enhancements.● Authored Technical Support ticket resolution guidelines for service requests to Product Management.

✤ About TSSG - Organization helping volunteers practice Agile/Scrum ceremonies and exercise their skills to explore relevant technologies through real world projects.► ENVIRONMENT: Windows • Google Docs, Sheets, Slides • Hangouts, Skype • Rally • XMind● Managed music band’s web application and served as Scrum Product Owner, advocating for customer and ensuring value delivery at predictable intervals.● Raised the organization's shared knowledge, coaching new or less experienced members on Agile practices. Introduced video technology to persist user training modules, status and demonstrations.● Interviewed customer to identify new requirements, created user stories and refined backlog.● Participated in standup meetings, performed user acceptance testing and demonstrations.● Defined user personas using empathy maps and presented to organization.● Led team discussions to define quality process and testing strategy.

✤ About Udiosoft - Custom software solutions using Microsoft technologies such as SharePoint, SQL Server and Business Intelligence.► ROLES: Agile/Scrum Product Owner, Business Analyst, Project Manager► ENVIRONMENT: Windows • Microsoft Office/Office365, Sharepoint • GoToMeeting • SQL Server • Balsamiq● Managed bespoke web application and served as Scrum Product Owner. Advocated for customer, refined backlog, performed sprint planning for 1 week sprints. Attended daily standup meetings, held Sprint Reviews and performed client demonstrations.● Interviewed client, optimizing business process workflows to leverage SharePoint features and authored related training materials.● Created user stories, designed wireframes and collaborated with offshore development team to reach an agreed vision and strategy for user story implementation.● Authored test plans. Performed regression and user acceptance testing, releasing with 0 high severity defects.

► ROLES: Business Analyst, Systems Analyst, Systems Architect► ENVIRONMENT: Windows, Linux • Microsoft Office, OneNote, Sharepoint, Visio • Webex • Confluence, JIRA • Rally • MindManagerAnalyst/Architect collaborating with Product Management on architecture artifacts and portfolio management support. Shaped SDLC process and guided operational practices.● Streamlined SDLC process and clarified organizational interactions. Led Architecture team on process improvements and Agile integration. Product Owner for resource planning guide used to staff Scrum Teams on business/technology projects.● Guided evolution of a common, ITIL based service taxonomy embodied in a restructured Services Portfolio to optimize internal/external communication.● Built a Technology Portfolio decision support system prototype for release planning and software lifecycle management. Elicited stakeholder requirements and reconciled Business Portfolio integration conflicts. Designed UI mockups and workflows.● Proposed Supporting Services using ITIL service definitions. Interviewed stakeholders, identified and mapped system capabilities to Business Portfolio.● Partnered with User Experience (UX) team to design analytics UI and migrate legacy application to new technology. Authored specification outlining Entitlement technology dependencies.● Halted value erosion in telecom professional service with analytics enhancement. Developed concept and prototype, partnered with Product Management & SME for go-to-market.● Analyzed requirements and partnered with SME to create system conceptual architecture for large scale analytics platform, delivering insights to guide positioning and investment decisions.● Produced vision for an agile workforce that influenced talent development initiatives by compiling emerging technology trends and aligning with business strategy.● Authored/performed platform adoption metrics, ensuring alignment to reference architecture and adherence to migration targets.

► ROLES: Project Manager, DevOps Analyst, Tools Developer, Database Administrator► ENVIRONMENT: Windows, Unix, Linux • Microsoft Office • Oracle 9i DBTechnical Leader and Advisor to Director of Software Operations, serving Release Engineering, Regression Test, Escalation and Deployment teams. Managed DevOps projects, conducted analysis, developed metrics and tools to achieve operational excellence throughout the organization.● Facilitated 50% decrease in customer found defects per release and 100+ test gap closures by creating tools, analytics and customer presentations developed to support Root Cause Analysis initiatives.● Streamlined Test Engineers' workflow, increased rate of test script integrations and eliminated backlog of over 400 scripts to address high rate of invalid defects.● Collected feature test coverage data through Engineering surveys and interviews to produce 1st benchmark reports of feature exposures.● Optimized regression test capacity planning and scheduling with a tool that maximized test bed utilization, minimized downtime scheduling and identified free test cycles.● Defined KPIs and created tools to measure key drivers in the test organization. Authored and delivered the "gold standard" presentations in Operations Reviews to peer teams and Executives.

Managed Release Engineering, growing the team during a period of rapid growth, supporting the Development community with scheduled and ad-hoc build/release/packaging services and software configuration management. Built the team’s brand by introducing a new intranet site to advertise the team, their services, facilitate case management and publish service deliverables.● Assimilated acquisitions, negotiating to maximize adoption of standard infrastructure, best practices, processes and policies.● Researched emerging component based architecture, trained staff and authored release process specification, positioning New England site for next generation of product releases.● Reviewed, refined and approved a disaster recovery policy, establishing emergency preparedness and business continuity in the face of regional disasters.

► ROLES: Team Lead, Technical Lead, Tools Developer, Build/Release EngineerTeam Lead for Release Engineers, first line of defense for team issues, eyes/ears for Management. Authored suite of build/release tools and defined policies. Provided process stewardship, case management support and build/release execution. Created SCM tools for remote partner source code snapshots and merges. Developed custom automated build/release solutions for company acquisitions.

► ROLES: Tools Developer, Database AdministratorDeveloped time accounting system tracking Engineers' contract billable hours (Excel, Visual Basic, Access). Improved efficiency of software release process. Enhanced release/media tracking database and developed automated labeling system.

► ROLES: Software Engineer, Tools Team LeadStaff Engineer contributing to OS platform ports, primarily Intel based and HP-UX. Enhanced search engine product to support low memory model for portable devices. Led tools team in software development process improvements. Defined and documented process, introduced source control and coding standards. Raised consistency of QA hand-off and improved new hire training. Standardized build process and created common development environment across OS platforms (e.g. DOS, Windows, Mac, OS-9, HP-UX).

► ROLES: Software Engineer, System AdministratorPorted proprietary desktop publishing application to PC based UNIX including kernel driver and real-time scheduler updates. Developed network virtual print services and installation tools for SunOS publishing workstation. Redesigned firmware control system for typesetter product, introduced new microkernel, drivers and quality control diagnostics.