Thomas Neuman work email
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Thomas Neuman personal email
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I am an Application and Systems Administrator with Technical Support Engineering experience ranging over fifteen years. I have an Associate Degree of Applied Science in Networking from Minnesota School of Business.In my previous roles as an Application Support Engineer, Technical Support Analyst and Systems Administration (shown below) I have honed my skills in troubleshooting, diagnosing, and resolving incidents and outages in production systems. I have attained Subject Matter Expertise (SME) in various pieces software both written internally and out of the box that were needed for the success of my team while maintaining my ability to support the rest of the software that was sold/acquired. In addition my experience includes managing incident and request queues, ensuring timely updates and resolutions within defined Service Level Agreements (SLAs), and documenting all resolution steps appropriately. My professional experience includes:- Application Support Engineer at Catalisfrom 04/23 to the 07/23 (downsized)- Technical Support Analyst at GeoComm. from April 2018 to April 2023 - Hyperion Administrator at The Fountain Groupfrom November 2017 to April 2018 (Contract)- Systems Administrator / Financial Systems Analyst at US Bank. from January 2015 to November 2017- IT Admin & Support Analyst IV (Financial Systems) at Wolters Kluwer from January 2007 to January 2015 TECHNICAL SKILLS: • Operating Systems: Windows Desktop XP-11, Windows Server 20XX, Ubuntu Linux • Servers: Exchange, Terminal Services/RDP, VM Ware, Citrix, Domain Controllers, DNS, DHCP, • Database Servers: SQL, Mongo, Hyperion Essbase Web Servers: IIS, Apache, AWS • GeoComm: GeoComm Maps, Geolynx Desktop, Geolynx Server, Vesta Map, Vesta Map Local, ESRI Plugin: GeoComm Maintainer, GIS DataHub, • Wolters Kluwer: Medici, Compliance One, Rembrandt, Arta Lending, Arta Deposit, TSoft • Applications Supported: Office 20xx suite, R, Matlab, Bloomberg, Jira, Confluence, Numerix CVA, Numerix Active Pivot • Debugging languages: XML, Java, .NET, Batch, Python, SQL (I do not develop/program, however I have augmented and adjusted the languages as needed/required at times with direction of the developers)
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Application Support EngineerCatalis Holdings (Proprietary) Limited Apr 2023 - Jul 2023• Provide support and troubleshooting within the Windows server environment housed in Data Centers. • Offer comprehensive support and adeptly conduct debugging of Microsoft SQL Server environments. • Managed XML data and utilized XML technologies to assist data integration and manipulation across the organization's systems and applications. • Resolve complicated technical issues for clients while scrupulously recording support interactions and communicating clearly with customers and the team. • Develop and maintain productive and professional relationships with clients and colleagues. • Utilize a comprehensive knowledge of system hardware, software, and network environments. -
Technical Support AnalystGeocomm Apr 2018 - Mar 2023St Cloud, Minnesota, Us• Managed situations involving GeoComm software (Public Safety/GIS/Mapping) and its associated services to provide competent customer assistance. ◦ GeoComm Maps, Geolynx Desktop, Geolynx Server, Vesta Map, Vesta Map Local ◦ SME for on premises and Cloud (Amazon) based GIS Datahub products. • Provided competent technical support using various communication methods, including phone, email, and remote access, effectively addressing inquiries about the functioning and use of GeoComm products and resolved any issues/concerns communicated. • Oversaw client communications, including timely updates on case creation, troubleshooting scheduling, and final resolution of customer issues. • Documented technical support issues, resolutions, and all relevant communication in NetSuite and knowledge base systems. • Maintained VMWare machines to allow for more rapid troubleshooting and served as the foundation for building secure environments on targeted platforms. -
Hyperion AdministratorThe Fountain Group Nov 2017 - Apr 2018Tampa, Us*Maintained VMWare machines to allow for more rapid troubleshooting and served as the foundation for building secure environments on targeted platforms. *Collaborated with the GRC Financial Planning and Analysis (FP&A) team to efficiently manage and operate Hyperion Essbase, assuming the role of Subject Matter Expert. *Managed Hyperion Planning to provide for the smooth integration of periodic forecasts and annual budgeting. *Supervised onboarding of new users for program use and the rigorous examination and approval of changes to existing computations and hierarchies (metadata). *Participated in a collaborative effort to assess, update, test, and migrate Hyperion Planning and Essbase applications across several environments, focusing on critical operations and essential functions such as performance tuning and optimization to ensure seamless functionality and enhanced system efficiency. *Contributed to the Hyperion report creation process while successfully displaying a high proficiency in using Smart View. -
Systems Administrator - Financial Systems AnalystU.S. Bank Jan 2015 - Nov 2017Minneapolis, Mn, Us• Conducted detailed investigations, diagnosis, and successful resolution of IT incidents while working cooperatively with application developers, vendors, and the internal infrastructure team. • Reviewed deployment instructions, scripts, and code to ensure compliance with established standards. • Oversaw the complete application management lifecycle, including installation, configuration, tuning, and stability of new and existing applications while adhering to the bank's established standards, policies, and compliance rules. • Proactively monitored production environments to ensure all supported systems' best performance and efficiency. • Maintained various programs/software including: Microsoft Office Suite, Matlab, R, Numerix CVA, and multiple trading platform software including Bloomberg terminals. • Implementation and Subject Mater Expert in Numberix CVA • Jira and Confluence Administrator and Implementation technician -
It Admin & Support Analyst IiiWolters Kluwer Financial Services Jan 2007 - Feb 2015• Configured Windows 2003 and 2008, domain controllers, Windows Terminal Services (Remote Desktop Server) 2003/2008/2012, Citrix environments, and Office Suite 2003, 2007, and 2010.• Installed and configured SQL Server versions 2005, 2008, and 2012 in strict conformity with application specifications.• Managed a portfolio of 26 Windows virtual VMWare servers for the current release, including application servers, database servers, remote desktop servers, and two versions back configurations.• SME for Medici (Commercial lending), Rembrandt (Mortgage)• Support for Arta Lending, Arta Deposit, TSoft, Compliance One Lending/Mortgage/Deposit.• Conducted continuous systems analysis per client requests, presenting recommendations verbally and in writing.
Thomas Neuman Skills
Thomas Neuman Education Details
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Minnesota School Of BusinessIt -
Minnesota School Of BusinessNetwork Support
Frequently Asked Questions about Thomas Neuman
What is Thomas Neuman's role at the current company?
Thomas Neuman's current role is Application Support Engineer.
What is Thomas Neuman's email address?
Thomas Neuman's email address is tn****@****omm.com
What schools did Thomas Neuman attend?
Thomas Neuman attended Minnesota School Of Business, Minnesota School Of Business.
What skills is Thomas Neuman known for?
Thomas Neuman has skills like Technical Support, Network Administration, Networking, Software Installation, Security, Servers, Software Documentation, Sharepoint, System Deployment, Troubleshooting, Microsoft Certified Professional, Disaster Recovery.
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