Thomas Neuman Email & Phone Number

• Provide support and troubleshooting within the Windows server environment housed in Data Centers. • Offer comprehensive support and adeptly conduct debugging of Microsoft SQL Server environments. • Managed XML data and utilized XML technologies to assist data integration and manipulation across the organization's systems and applications. • Resolve complicated technical issues for clients while scrupulously recording support interactions and communicating clearly with customers and the team. • Develop and maintain productive and professional relationships with clients and colleagues. • Utilize a comprehensive knowledge of system hardware, software, and network environments.

St Cloud, Minnesota, Us

• Managed situations involving GeoComm software (Public Safety/GIS/Mapping) and its associated services to provide competent customer assistance. ◦ GeoComm Maps, Geolynx Desktop, Geolynx Server, Vesta Map, Vesta Map Local ◦ SME for on premises and Cloud (Amazon) based GIS Datahub products. • Provided competent technical support using various communication methods, including phone, email, and remote access, effectively addressing inquiries about the functioning and use of GeoComm products and resolved any issues/concerns communicated. • Oversaw client communications, including timely updates on case creation, troubleshooting scheduling, and final resolution of customer issues. • Documented technical support issues, resolutions, and all relevant communication in NetSuite and knowledge base systems. • Maintained VMWare machines to allow for more rapid troubleshooting and served as the foundation for building secure environments on targeted platforms.

Tampa, Us

*Maintained VMWare machines to allow for more rapid troubleshooting and served as the foundation for building secure environments on targeted platforms. *Collaborated with the GRC Financial Planning and Analysis (FP&A) team to efficiently manage and operate Hyperion Essbase, assuming the role of Subject Matter Expert. *Managed Hyperion Planning to provide for the smooth integration of periodic forecasts and annual budgeting. *Supervised onboarding of new users for program use and the rigorous examination and approval of changes to existing computations and hierarchies (metadata). *Participated in a collaborative effort to assess, update, test, and migrate Hyperion Planning and Essbase applications across several environments, focusing on critical operations and essential functions such as performance tuning and optimization to ensure seamless functionality and enhanced system efficiency. *Contributed to the Hyperion report creation process while successfully displaying a high proficiency in using Smart View.

Minneapolis, Mn, Us

• Conducted detailed investigations, diagnosis, and successful resolution of IT incidents while working cooperatively with application developers, vendors, and the internal infrastructure team. • Reviewed deployment instructions, scripts, and code to ensure compliance with established standards. • Oversaw the complete application management lifecycle, including installation, configuration, tuning, and stability of new and existing applications while adhering to the bank's established standards, policies, and compliance rules. • Proactively monitored production environments to ensure all supported systems' best performance and efficiency. • Maintained various programs/software including: Microsoft Office Suite, Matlab, R, Numerix CVA, and multiple trading platform software including Bloomberg terminals. • Implementation and Subject Mater Expert in Numberix CVA • Jira and Confluence Administrator and Implementation technician

• Configured Windows 2003 and 2008, domain controllers, Windows Terminal Services (Remote Desktop Server) 2003/2008/2012, Citrix environments, and Office Suite 2003, 2007, and 2010.• Installed and configured SQL Server versions 2005, 2008, and 2012 in strict conformity with application specifications.• Managed a portfolio of 26 Windows virtual VMWare servers for the current release, including application servers, database servers, remote desktop servers, and two versions back configurations.• SME for Medici (Commercial lending), Rembrandt (Mortgage)• Support for Arta Lending, Arta Deposit, TSoft, Compliance One Lending/Mortgage/Deposit.• Conducted continuous systems analysis per client requests, presenting recommendations verbally and in writing.

Network Support Specialist, It

Associate Of Arts And Sciences - Aas, Network Support