Senior Product Manager
CurrentLeading the Platform Engineering and CTI Engineering Teams.Responsible for Call Recording, Interaction Analytics, and Quality Monitoring.
May 2022 - Present
AeroLeads people directory · profile
Thomas Nguyen, Mba, Cspo Email & Phone Number
Senior Product Manager
at
Charles Schwab
1 work email found
@carvana.com
LinkedIn matched
4 data sources
Profile completeness 86%
Who is Thomas Nguyen, Mba, Cspo? Overview
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Quick answer
Thomas Nguyen, Mba, Cspo is listed as Senior Product Manager at Charles Schwab, based in Mesa, Arizona, United States. AeroLeads shows a work email signal at carvana.com and a matched LinkedIn profile for Thomas Nguyen, Mba, Cspo.
Thomas Nguyen, Mba, Cspo previously worked as Product Manager at Carvana and Technical Product Manager at Charles Schwab. Thomas Nguyen, Mba, Cspo holds Bachelor Of Science (B.S.), Accounting And Finance from W. P. Carey School Of Business – Arizona State University.
Company email context
Email format at Charles Schwab
This section adds company-level context without repeating Thomas Nguyen, Mba, Cspo's masked contact details.
*@carvana.com
68% confidence
AeroLeads found 1 current-domain work email signal for Thomas Nguyen, Mba, Cspo. Compare company email patterns before reaching out.
Profile bio
About Thomas Nguyen, Mba, Cspo
I am a passionate product leader highly skilled in designing, developing, and driving products from ideation, through agile development, to launch and maintenance. Proven ability to transform, unite, and lead product teams.
Current workplace
Thomas Nguyen, Mba, Cspo's current company
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6 roles
Thomas Nguyen, Mba, Cspo work experience
A career timeline built from the work history available for this profile.
Product Manager
Lead the Contact Center Tooling Team:Full ownership of our IVR ecosystem.Responsible for middleware and system enhancements.Responsible for inter connectivity between vendor and custom CRM/WFM systems.
Jan 2020 - May 2022
Technical Product Manager
- Owns the end-to-end success and quality of products from requirements definition through design, development, launch, and post-launch analysis.
- Develop and communicate product vision, strategy, roadmap, and release plans for team.
- Translate customer, product, and market insights into value propositions and business cases.
- Presents product insights and solutions to all levels of business stakeholders, end-users, developers, architects, management, and executive leadership.
- Influence and coach team members to embrace value add change by encouraging self-empowerment and ownership.
Feb 2017 - Nov 2019
Senior Workforce Support Analyst
Lead near and real time workforce optimizations through WFM. Develops and maintains daily forecasting, scheduling, staffing, workforce performance and reporting for contact center teams across the enterprise.
Jan 2013 - Feb 2017
Intraday Analyst
Monitored telephony network and phone teams in real-time to ensure efficient call flow. Identified, troubleshot, and mitigated events that would disrupt Schwab networks.
Jan 2011 - Jan 2013
Retirement Plan Services Representative
Served as the Subject Matter Expert (SME) for inbound retirement calls from clients.
May 2009 - Jan 2011
Team & coworkers
Colleagues at Charles Schwab
Other employees you can reach at schwab.com. View company contacts →
CL
Christopher Lord, Cfp®
Colleague at Charles Schwab
Buckeye, Arizona, United States, United States
View →
AJ
Aven James Wright
Colleague at Charles Schwab
Dallas, Texas, United States, United States
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LK
Laurel Keebler
Colleague at Charles Schwab
Omaha, Nebraska, United States, United States
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JJ
John Jones
Colleague at Charles Schwab
Windermere, Florida, United States, United States
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BD
Bogdan Drobau
Colleague at Charles Schwab
Raleigh, North Carolina, United States, United States
View →
DE
David Ethington, Cfp®
Colleague at Charles Schwab
Phoenix, Arizona, United States, United States
View →
DC
Dan Campos
Colleague at Charles Schwab
Scottsdale, Arizona, United States, United States
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MD
Marcus Doesserich
Colleague at Charles Schwab
Bethesda, Maryland, United States, United States
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MI
Marv Insky
Colleague at Charles Schwab
Walnut Creek, California, United States, United States
View →
MS
Madison Spires
Colleague at Charles Schwab
West Columbia, South Carolina, United States, United States
View →
Christopher Lord, Cfp®
Colleague at Charles Schwab
Buckeye, Arizona, United States, United States
View →
AJ
Aven James Wright
Colleague at Charles Schwab
Dallas, Texas, United States, United States
View →
LK
Laurel Keebler
Colleague at Charles Schwab
Omaha, Nebraska, United States, United States
View →
JJ
John Jones
Colleague at Charles Schwab
Windermere, Florida, United States, United States
View →
BD
Bogdan Drobau
Colleague at Charles Schwab
Raleigh, North Carolina, United States, United States
View →
DE
David Ethington, Cfp®
Colleague at Charles Schwab
Phoenix, Arizona, United States, United States
View →
DC
Dan Campos
Colleague at Charles Schwab
Scottsdale, Arizona, United States, United States
View →
MD
Marcus Doesserich
Colleague at Charles Schwab
Bethesda, Maryland, United States, United States
View →
MI
Marv Insky
Colleague at Charles Schwab
Walnut Creek, California, United States, United States
View →
MS
Madison Spires
Colleague at Charles Schwab
West Columbia, South Carolina, United States, United States
View →
2 education records
Thomas Nguyen, Mba, Cspo education
Bachelor Of Science (B.S.), Accounting And Finance
W. P. Carey School Of Business – Arizona State University
Master Of Business Administration - Mba
University Of Phoenix
FAQ
Frequently asked questions about Thomas Nguyen, Mba, Cspo
Quick answers generated from the profile data available on this page.
What company does Thomas Nguyen, Mba, Cspo work for?
Thomas Nguyen, Mba, Cspo works for Charles Schwab.
What is Thomas Nguyen, Mba, Cspo's role at Charles Schwab?
Thomas Nguyen, Mba, Cspo is listed as Senior Product Manager at Charles Schwab.
What is Thomas Nguyen, Mba, Cspo's email address?
AeroLeads has found 1 work email signal at @carvana.com for Thomas Nguyen, Mba, Cspo at Charles Schwab.
Where is Thomas Nguyen, Mba, Cspo based?
Thomas Nguyen, Mba, Cspo is based in Mesa, Arizona, United States while working with Charles Schwab.
What companies has Thomas Nguyen, Mba, Cspo worked for?
Thomas Nguyen, Mba, Cspo has worked for Charles Schwab and Carvana.
Who are Thomas Nguyen, Mba, Cspo's colleagues at Charles Schwab?
Thomas Nguyen, Mba, Cspo's colleagues at Charles Schwab include Christopher Lord, Cfp®, Aven James Wright, Laurel Keebler, John Jones, and Bogdan Drobau.
How can I contact Thomas Nguyen, Mba, Cspo?
You can use AeroLeads to view verified contact signals for Thomas Nguyen, Mba, Cspo at Charles Schwab, including work email, phone, and LinkedIn data when available.
What schools did Thomas Nguyen, Mba, Cspo attend?
Thomas Nguyen, Mba, Cspo holds Bachelor Of Science (B.S.), Accounting And Finance from W. P. Carey School Of Business – Arizona State University.
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