Thomas O'Donnell Email & Phone Number

Bannockburn, Illinois

Mount Prospect, Illinois, United States

Contract assignment at Mizkan FoodsDirect customer contact via phone and e-mail to collect on delinquent balancesObtain commitment to pay as well as check, ACH, or credit card informationReview customer orders for releaseResearch disputes/discrepanciesReconcile customer accountsConduct credit reviews for new and existing customers

Rosemont, Il

Contract assignment at Life Fitness IncResponsible for portfolio of customers in North America, Asia, Europe, Africa, Australia, & The Middle EastDirect customer contact via phone and e-mail to collect on delinquent balancesObtain commitment to pay as well as check, ACH, or credit card informationReview customer orders for releaseResearch disputes/discrepanciesReconcile customer accountsConduct credit reviews for new and existing customers

Schaumburg, Il

Temporary Assignment at Hitachi High Technologies AmericaDirect customer contact via phone and e-mail to collect on delinquent balancesObtain commitment to pay as well as check, ACH, or credit card informationProcess credit card paymentsRetrieve payment information from customer portalsResearch disputes/discrepancies and forward to correct department for resolutionUpdate computer system with payment information and dispute progress/resolutionReconcile customer accountsProcess credit memos and refundsConduct credit reviews for new & existing customers

Mount Prospect, Il

Temporary assignment at Robert Bosch Tool Corp.Direct customer contact via phone and e-mail to collect on delinquent balancesObtain commitment to pay as well as check, ACH, or credit card informationForward disputes/discrepancies to correct department for resolutionUpdate computer system with payment information & dispute progress/resolution

Itasca, Il

Direct customer contact via phone and e-mail to collect on delinquent balancesObtain commitment to pay as well as check or ACH informationUpdate computer system with payment information & dispute progress/resolutionReview customer orders for releasePlace delinquent accounts on credit holdPlace severely delinquent accounts with outside agency for collectionProcess customer credits for stock rotations, price protection, spiffs and rebatesReconcile customer accountsConduct new customer credit reviews to determine initial credit terms as well as yearly reviews of existing customers

Chicago, Il

Direct customer contact via phone and e-mail to collect on delinquent balancesObtained commitment to pay as well as check/ACH number and payment dateResearched customer disputes and invoice discrepanciesForwarded escalated issues to correct department for resolutionOffset credits against open invoicesUpdated SAP with payment information & dispute progress/resolutionPlaced delinquent accounts on credit holdPlaced severely delinquent accounts with outside agency for collectionReviewed customer orders for releaseAssisted in training of new employees

Direct customer contact via phone and e-mail to collect on delinquent balancesObtain commitment to pay as well as check/ACH number and payment dateUpdate i5 system with payment informationPost customer payments to accounts dailyIssue credit for rebates or invoice discrepancies dailyObtain remittance advice or supporting documentation for short payments if not receivedResearch and process charge backs from vendors for invalid customer deductionsMake daily electronic deposits to bank for checks receivedRun monthly aging reports for all accounts Maintain logs for daily cash received, rebates issued, charge backs processed and paid, and status of past due invoicesMaintain credit filesProcess requests for information and/or documents from vendors and customers as neededAssist in training and supervision of employees

Direct customer contact via predictive dialing system and inbound phone callsObtain commitment to pay delinquent balances, process check by phone payments, help to resolve disputesUpdate customer files, investigate undeliverable mail and possible fraudulent accountsPlace severely delinquent and return check accounts with outside agencies for collection, apply payments received from collection agencies to appropriate accountsSkip tracingProcessing and verifying bankruptcy notifications via mail, phone, and e mail contact with attorneys Verify changes to account information via phone contact, internet listings, and various LTD screensVerify order and shipping information for new accounts, review possible duplicate accountsConduct credit reviews for release of orders, review accounts to determine open billing or pre pay status as well as for possible increase/decrease in order limitAssist in training and supervision of employees

High School Diploma, Mathematics, 4.6

Activities and Societies: National Honor Society, Graduated with High Honors, Varsity Baseball, Varsity Football, Student Government.

Education record