Thomas Paredes, Csm Email & Phone Number

San Ramon, Ca, Us

San Ramon, Ca, Us

Accountable for successful launch and delivery of new key product releases, ensuring quality standards, on-time delivery, within budget, and meeting stakeholders' satisfaction.Worked closely with executive leadership to provide visibility on product releases aligned with SDLC, regularly providing updates and progress reports.Managed activities across multiple locations, including San Ramon, Dublin, and India offices.Developed detailed work plans, schedules, project estimates, resource plans, budgets, and status reports, tracking progress against key metrics and KPIs.Enabled Scrum teams to deliver with Scrum leadership at Program level and the ability to drive at the portfolio level.Built and maintained strong relationships with executive leadership, improving visibility and effective decision-making.Developed and implemented processes to track and report on project progress and KPIs, enabling more effective decision-making and risk management.Created and managed metrics dashboards, identifying and following through data-driven business and operational improvement opportunities.Successfully led the delivery of multiple Civic Platform releases, improving the quality and speed of product releases.

Managed and led project and test activities for Decade Software's Environmental Health applications - EnvisionConnect, EnvisionConnectRemote, and EnvisionConnectOnline.Planned and estimated QA tasks, project planning, managed schedules, and forecasted risks with mitigation plans.Conducted Scrum Master activities, including sprint planning, daily scrums, sprint review, and retrospective.Collaborated with customer support team on customer-reported issues, requirements review, and project document reviews.Led QA activities in executing functional, regression, integration, and release testing in numerous test environments.Reviewed defects and provided root cause analysis reports and mitigation plans for future releases.

Patrol designated area to enforce traffic and parking regulations, preserve law and order, and prevent criminal activitiesRespond to service calls such as automobile accidents, fires, robberies, misdemeanors, and feloniesAdminister first aid at the scene of crime, conduct preliminary and follow-up investigations, obtain evidence, witnesses, and make arrestsInterview people with complaints and inquiries and try to resolve themServe and administer various civil and criminal documentsEffect custody and ensure safe storage of held property and evidencePrepare incident, traffic, and daily activity reportsProcess, book, transport, and escort prisoners to and from their destinations.

San Jose, California, Us

Manager, SQA Engineering Enterprise Product and Development:Managed Symantec Endpoint Protection AntiVirus and Firewall QA teams across North America, Beijing, and Chengdu, China to support product releasesResponsible for planning QA project cycle for each product release, managing project schedules, forecasting risks, providing mitigation plans, and overseeing project qualityCollaborated with Product Team and Development managers to review requirements for each release and plan testing activitiesManager, SQA Engineering Consumer Product and Development:Managed Quality Assurance teams in North America and Chennai, India for Norton Consumer group to support product releasesManaged QA project cycle and increased product quality by implementing new testing processes to meet schedulePlanned and estimated QA tasks, managed schedules, forecasted risks, provided mitigation plans, and planned testing activities based on accepted requirementsSQA Specialist, Team Lead:Functioned as Quality Assurance team lead to help manage the project for the Norton AntiVirus product line including project planning and reviewing requirementsSr. SQA Analyst:Tested the Norton AntiVirus security software for quality issues, troubleshooted product issues with development, and reviewed functional and design docs and requirements

At Western Parcel Express, I played a pivotal role in establishing and streamlining the Trailer Management department, supporting the implementation of new software. Key achievements include:Building the Trailer Management department from scratch and designing Quality Assurance procedures for the data file submission process, ensuring accurate and efficient handling of customer manifest files.Collaborating with cross-functional teams to streamline processes and optimize trailer management operations, leading to increased efficiency and reduced costs.As a Customer Service Supervisor, I led a team of 10 Customer Service Representatives, elevating customer support to new heights. My accomplishments in this role encompass:Supervising and mentoring Customer Service Representatives, ensuring their performance aligned with company standards and delivering consistent, exceptional customer experiences.Skillfully resolving escalated customer issues by phone or email, securing high levels of customer satisfaction and loyalty.

At Clear Channel Interactive, I managed the Help Desk team responsible for supporting the in-house program for streaming audio across all Clear Channel radio stations nationwide. Key contributions included:Designing and implementing a highly efficient Help Desk team, providing expert support to all Clear Channel radio stations by training them in handling streaming software issues on their websites.Collaborating with software developers and operations personnel to ensure seamless integration, resolving design issues, and enhancing the overall streaming application's quality.

West Hollywood, Ca, Us

Production ManagerAs the Production Manager, I oversaw a diverse team of designers, text updaters, quality assurance experts, and email customer support professionals. Notable achievements comprise:Monitoring the performance of the website updates team and implementing recommendations for performance improvement, including establishing a QA team to enhance overall efficiency.Spearheading the development of new processes that significantly improved web quality and customer satisfaction.Successfully handling escalated customer requests, providing timely and effective solutions that exceeded customer expectations.Web EditorIn addition to management roles, I actively contributed as a Web Editor, expertly editing and managing content on customer websites, further enhancing user experiences.