Thomas Parker

Thomas Parker Email and Phone Number

Authentication Product Owner @ British Airways
Birmingham, GB
Thomas Parker's Location
Birmingham, England, United Kingdom, United Kingdom
About Thomas Parker

Cyber security & IT professional with 15 years extensive industry experience working across service platforms, cyber operations, identity strategy, security roadmap and technical delivery. I also hold significant experience with a proven track record in building relationships across industry as well as representing BT as co-chair of an industry working group as well as a funding council.I can demonstrate a proven track record in leading a cyber operations team, security assurance, identity management, risk mitigation and agile delivery across various large scale projects and programmes. I am a clear and precise communicator from team member to director, with the ability to connect the dots and identify gaps, ensuring an appropriate response in line with business risk apetite. I am a broad thinker, accountable and honest, with strong leadership capabilities when working in a continuously high pressured environment, with a proven ability to tell stories with data in order to achieve funding for business case(s).I hold 2 years experience in product ownership, managing security as a product for the BT email platform ensuring continual secure by design product evolution in response to the cyber security threat landscape and have strong domain knowledge of Microsoft B2C products including, Microsoft Identity Protection, Conditional Access & Sentinel, where I was responsible for delivering and assuring risk based authentication controls as well as delivering a proactive cyber operational response model for c.30m customers.

Thomas Parker's Current Company Details
British Airways

British Airways

View
Authentication Product Owner
Birmingham, GB
Website:
ba.com
Employees:
31348
Thomas Parker Work Experience Details
  • British Airways
    Authentication Product Owner
    British Airways
    Birmingham, Gb
  • Bt
    Cyber Security Manager 2L Assurance & Governance Consumer
    Bt Apr 2021 - May 2024
    Birmingham, England, United Kingdom
    Cyber Security Consultant, working on a large scale IAM programme, delivering a Single Authentication Framework for BT Group, as well as Security product owner for the BT Email product. Worked directly with enterprise architecture, solution designers, engineering and product to ensure all security requirements were met from the outset to ensure a secure by design approach. Led 2L assurance activities for the IAM programme, including the build and delivery of a 3 layered cyber security perimeter defence strategy as well as being responsible for underpinning the new architecture through the delivery of a proactive cyber defence logging and monitoring operating model. Led elements of E2E security testing teams, ensuring security compliance of new products and services as well as working with CTIO and stakeholders to help identify and build mitigations for significant security risks and support security incident management and post incident management procedures.
  • Bt
    Technical And Partnerships Manager - Trust And Safety Centre Lead For Bt
    Bt Apr 2020 - Apr 2021
    Birmingham, England, United Kingdom
    Responsible for security elements of technical delivery across all channels; Digital, Email, SMS & Voice. Led the abuse@ relationship with key partners in the industry e.g. NCSC, ETIS & other telcos in the UK.
  • Bt
    Senior Security Specialist: Trust And Safety Centre Lead Manager
    Bt Nov 2017 - Apr 2020
    Birmingham, United Kingdom
    Specialist Security lead for BT, responsible for managing BT’s cyber security abuse management function (Trust and Safety Centre) for all BT Domains and white label services across 3 key channels: Digital, Voice and SMS.
  • Bt
    Security Systems Specialist: Internet Customer Security Team Manager
    Bt Feb 2016 - Oct 2017
    Birmingham, United Kingdom
    Team manager responsible for managing BT’s cyber security abuse management function (Internet Customer Security Team) for all BT Domains and white label services across all channels.
  • Bt Global Services
    Major Incident Support Manager
    Bt Global Services Mar 2013 - Feb 2016
    Sheffield, United Kingdom
    Management E2E of all Major Incidents. Responsible for leading service restoration within the bound service level agreements for the BT Health programme across 3 contracts: National SPINE Project, London Local Service Provision and Southern Local Service Provision.
  • Bt
    E2E Customer Experience Tools And Monitoring Analyst
    Bt Jun 2012 - Mar 2013
    Sheffield, United Kingdom
    Supporting the monitoring platform for BT’s key LOB including Openreach and BT Wholesale.Responsible for managing and collecting data feed information and support the migration of new monitoring tool solutions, ensuring all data monitoring is successfully migrated correctly and monitored.Delivered:Efficiently project managed an improvement to the process and policy on how data is captured and managed for monitoringKey Achievements in role:Being a vital member of my team achieving Lean Bronze Accreditation in Service Management, the first team to be accredited in my business unitDriving and improving key business KPI's in order for them to meet their business targetsExcelling above and beyond expectations in my training schedule in my first quarter in the role.
  • Bt
    Bt Operate Modern Higher Apprentice
    Bt Sep 2009 - Jun 2012
    Sheffield, United Kingdom
    Three-year apprenticeship framework consisting of operational and academic training. The academic training included ICT Foundation Degree, NVQ and Key Skills qualifications. Operational exposure and training included incident, change and release management as well as Customer Experience monitoring, automation build development and implementationDelivered:Providing capable monitoring and tools for BT Health and its applications.Designing & introducing new ways of monitoring in order to improve service management.Rolling out & effectively managing E2E monitoring deliveries.Efficiently managing and providing resolutions to monitoring problems and Incidents via a Service Desk managementKey Achievements in role:Awarded National Apprenticeship Service (NAS) Highly Commended Regional Apprentice of the Year 2012.Covered my Apprentice Coach for 8 weeks covering all natures of the role during the re organisation of the BT Apprenticeship Team.Design and delivery of a new monitoring solution providing an effective single pane of glass to overall service monitoring & management.Building valuable working relationships across the business support teams to improve customer satisfaction and Right First Time service delivery.Acquiring UNIX Foundation & Administration Qualifications.Gained an NVQ Level 3 & 4 in IT Telecoms for Professionals.Completing a Foundation Degree (IT For Business) graded Merit

Thomas Parker Education Details

Frequently Asked Questions about Thomas Parker

What company does Thomas Parker work for?

Thomas Parker works for British Airways

What is Thomas Parker's role at the current company?

Thomas Parker's current role is Authentication Product Owner.

What schools did Thomas Parker attend?

Thomas Parker attended Staffordshire University, Chellaston School.

Who are Thomas Parker's colleagues?

Thomas Parker's colleagues are Keith Knebel, Darren Stevens, Pak Hang Chan, Isaac Siripi, Patricia Shiels, Catherine Knight, Tom Sheldon.

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