Thomas Parker Email & Phone Number

Birmingham, Gb

Birmingham, England, United Kingdom

Cyber Security Consultant, working on a large scale IAM programme, delivering a Single Authentication Framework for BT Group, as well as Security product owner for the BT Email product. Worked directly with enterprise architecture, solution designers, engineering and product to ensure all security requirements were met from the outset to ensure a secure by design approach. Led 2L assurance activities for the IAM programme, including the build and delivery of a 3 layered cyber security perimeter defence strategy as well as being responsible for underpinning the new architecture through the delivery of a proactive cyber defence logging and monitoring operating model. Led elements of E2E security testing teams, ensuring security compliance of new products and services as well as working with CTIO and stakeholders to help identify and build mitigations for significant security risks and support security incident management and post incident management procedures.

Birmingham, England, United Kingdom

Responsible for security elements of technical delivery across all channels; Digital, Email, SMS & Voice. Led the abuse@ relationship with key partners in the industry e.g. NCSC, ETIS & other telcos in the UK.

Birmingham, United Kingdom

Specialist Security lead for BT, responsible for managing BT’s cyber security abuse management function (Trust and Safety Centre) for all BT Domains and white label services across 3 key channels: Digital, Voice and SMS.

Birmingham, United Kingdom

Team manager responsible for managing BT’s cyber security abuse management function (Internet Customer Security Team) for all BT Domains and white label services across all channels.

Sheffield, United Kingdom

Management E2E of all Major Incidents. Responsible for leading service restoration within the bound service level agreements for the BT Health programme across 3 contracts: National SPINE Project, London Local Service Provision and Southern Local Service Provision.

Sheffield, United Kingdom

Supporting the monitoring platform for BT’s key LOB including Openreach and BT Wholesale.Responsible for managing and collecting data feed information and support the migration of new monitoring tool solutions, ensuring all data monitoring is successfully migrated correctly and monitored.Delivered:Efficiently project managed an improvement to the process and policy on how data is captured and managed for monitoringKey Achievements in role:Being a vital member of my team achieving Lean Bronze Accreditation in Service Management, the first team to be accredited in my business unitDriving and improving key business KPI's in order for them to meet their business targetsExcelling above and beyond expectations in my training schedule in my first quarter in the role.

Sheffield, United Kingdom

Three-year apprenticeship framework consisting of operational and academic training. The academic training included ICT Foundation Degree, NVQ and Key Skills qualifications. Operational exposure and training included incident, change and release management as well as Customer Experience monitoring, automation build development and implementationDelivered:Providing capable monitoring and tools for BT Health and its applications.Designing & introducing new ways of monitoring in order to improve service management.Rolling out & effectively managing E2E monitoring deliveries.Efficiently managing and providing resolutions to monitoring problems and Incidents via a Service Desk managementKey Achievements in role:Awarded National Apprenticeship Service (NAS) Highly Commended Regional Apprentice of the Year 2012.Covered my Apprentice Coach for 8 weeks covering all natures of the role during the re organisation of the BT Apprenticeship Team.Design and delivery of a new monitoring solution providing an effective single pane of glass to overall service monitoring & management.Building valuable working relationships across the business support teams to improve customer satisfaction and Right First Time service delivery.Acquiring UNIX Foundation & Administration Qualifications.Gained an NVQ Level 3 & 4 in IT Telecoms for Professionals.Completing a Foundation Degree (IT For Business) graded Merit

Fdsc,, Information Technology, Merit

Education record