Thomas Parks Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

Lead a successful team of business professionals in driving client care, revenue and operational excellence for the consumer banking segment in Central Charlotte, North Carolina.

Raleigh-Durham, North Carolina Area

Led a sales team in securing new business and expanding existing relationships to grow balance sheet performance and increase profitability. Collaborate with other department leaders in building and identifying service solutions.

Raleigh And Charlotte, Nc

Led the strategic planning and overall operations performance for the bank delivering accurate, timely, and efficient operations processing and support while strengthening productivity and service levels. Led key bank and operations projects that involved process improvements, product development, product enhancements, bank merger & acquisition, and customer support initiatives to optimize workflow of bank operations to minimize costs and to maximize efficiencies.Key Results:► YOY decrease in bankcard losses by creating a new risk model, mandating leadership accountability and developing fraud loss processes. ► Increase in bankcard penetration attained by partnering with business leaders and collaborating with the learning and development group to design an education and sales strategy aligning with the new chip card conversion.►Optimized cross-functional collaboration, improved operational efficiency and enhanced customer support by driving cultural change and restructuring the operations organization.► Annual costs saved in the core processing contract by reviewing all contracts and renegotiating pricing, eliminating unnecessary services and implementing processes to reduce expenses. ►Increased productivity and employee involvement by developing a cultural change strategic plan involving transforming managers into leaders by holding managers accountable to run respective departments as a personal business.► Improved client support and made major upgrades in the corporate culture related to customer excellence by creating a strategy to focus on customer service delivery standards within the organization.

Raleigh, Nc

Directed the sales and service activities of the retail branches to exceed P&L, balance sheet growth, and client experience goals. Key Results:► Led region through a major acquisition by coaching the team in new procedures, sales culture and client experience expectations► Increase referrals and sales to other business lines achieved by developing collaborative partner plans with each business line leader, including line of business commitments, joint sales efforts and results tracking.► Reached the highest loan balance sheet growth in the market by implementing a strategic plan of increasing credit skill and knowledge of team members and expanding loan acquisition sales activities through consultative selling and external referral sources.► Selected by senior leadership to serve on Regional Leadership Council and Market Diversity Leadership Council to drive employee engagement, sales, and customer experience improvements.

Raleigh, Nc

Led team to exceed sales, referral, P&L and Balance Sheet growth goals. Observed, coached and used the performance management system to lead the team in delivering high performance. Key Results:► Topped the market in fee income and balance sheet improvement based on sales activities and sales results by strategically focusing on Business to Business (B2B) for targeted businesses and industries poised for growth.► Earned the highest performance award based on increased YOY sales production, balance sheet growth and expense containment by executing fee income, line of business partnership, and expense management process strategies.► Retained talent and strengthened management / leadership bench strength by coaching a program for employees to establish and reach goals matched with career / professional development plans that became institutionalized for bank staff career aspirations. ► Selected by Chief Executive Officer to lead and serve as personal mentor for Company Diversity Leadership Initiative.

Garner, Nc

Oversaw the retail branch and small business banking teams to exceed sales objectives. Developed business by retaining existing business customers and acquiring new customers for business lending, deposit, and cash management services. Key Results:► Forged new relationships by devising a Business to Business (B2B) sales strategy to target professionals, business owners and small businesses in the local market, deepening knowledge of the business community and hosting financial seminars and networking events.► Produced more fee income by introducing a strategic plan to charge uncollected fees for waived or uncollected services through team training on customer relations tactics.► Generated business banking sales production and fee income by developing a sales training model used to sharpen the skills and knowledge of team members.

Durham, Nc

Managed a portfolio of high net worth retail customers and small business customers with assets of less than $5 million.Key Results:►50% portfolio growth experienced by executing a robust sales strategy to meet with each customer for financial review consultation meetings, asking for client referrals, creating new centers of influence and obtaining a securities license.

Durham, Nc

Winston-Salem, Nc

Winston-Salem, Nc

Bachelor Of Science (B.S.), Business Administration

Education record