Developed custom ServiceNow database views and main dashboards for leadership team, CSMs and individual consultants to use for KPI tracking and assist in caseload management.Developed Power BI Reports using SQL Queries and Power Query. Create and maintain SQL queries to track/ maintain teams KPI’s and assist with case allocation. Efficiently allocate resources and diagnose tickets within ERP systems, including Microsoft's Dynamic 365 and Oracle NetSuite.Manage assigning to a team of 120+ resources across four teams, optimizing resource allocation and driving process improvements.Trained new resources in Triage role.Developed schedules involving 10+ different roles across the team.

• Developed a comprehensive competitive analysis of the industry and competitors• Research and learned about the different services offered within environmental consulting• Worked independently throughout projects

• Gained experience in sales while working in Skier Services department to help assist guests with booking lessons, selling lift tickets and rentals• Worked with a variety of departments to learn about different parts of the company• Worked with managers and superiors to make the process as efficient as possible for customers• Learned how to provide travel information to guests to assist them with having the best experience possible • Learned RTP ticket system and DVSS reservation system

Assisted in completion of home additions and decks. Worked on large projects for many homeowners. Learned carpentry skills and built work ethic through learning a new industry. Learned new skills in a short time frame through hands on training to be able to complete tasks alone.

Helped the managers with scheduling and other tasks to free up their time for bigger tasks . Built relationships with customers through customer service to improve the cafe revenue. Gained experience in hospitality as well as a kitchen work setting.