Thomas P. Email & Phone Number

Florida

Andover, MA

 Sponsor a quality-focused cultural change throughout the entire organization through quality focused leadership, coaching, training and awareness programs for all employees. Lead all activities required to maintain ISO 9001 certifications for the company. Coordinate the activities of the Root Cause Corrective Action process (RCCA) to resolve the.

• Responsible for delivery projects against agreed scope, budget, schedule and customer expectations
• Supervising, directing and motivating a team of multi-disciplined delivery architects
• Provide strategic direction during the implementation stages
• Managed multiple large scale global projects to completion within budget and schedule.
• Boosted success by guiding quality, manufacturing, design / development, sales, and planning / purchasing teams, including establishing requirements and ensuring product conformance via inspection and testing.

 Introduced a Total Quality Management strategy for quality from vendors to integration and supply to the customer base. Developed a global quality strategy formulated and managed the development and implementation of goals, objectives, policies, procedures and systems pertaining to the QA/QC. Directed the realignment of the organization to support the.

• Applied strong leadership talents toward directing the development and implementation of a worldwide FDA traceable global quality system tool which has achieved a 10-time cycle reduction in key processes.
• Led development and implementation of a worldwide complaint handling tool and directed investigations on critical incidents which were instrumental in driving root cause and continuous improvement activities.
• Designed and implemented ISO 9001 quality system for a 1,000-person organization with 15 global locations, and served as a member of a design team for global ISO 13485:2003, MDD, and CDMCAS quality system.
• Developed strategic quality global plans and drove tactical implementation of project to support strategy.
• Drove operations growth by directing 20 internal auditors in conducting compliance audits per internal (e.g. documented quality system) and external (e.g. ISO 9001, 13485, MDD, QSR, CDMCAS, 14001) standards.
• Managed external certified body for global corporate activities for ISO certifications, and directed internal audit activities and final decision-making to ensure compliance to quality system and external standards.

Boston

• Played a vital role in developing, implementing, and delivering training for comprehensive product-related material designed to improve customer service representative employee knowledge and job performance.
• Contributed solid communication skills toward promptly responding to and / or resolving customer issues.
• Participated as a key team member for the integration of systems during merger of Nynex and Bell Atlantic.