Thomas P. Email & Phone Number

Florida

Andover, Ma

 Sponsor a quality-focused cultural change throughout the entire organization through quality focused leadership, coaching, training and awareness programs for all employees. Lead all activities required to maintain ISO 9001 certifications for the company. Coordinate the activities of the Root Cause Corrective Action process (RCCA) to resolve the Company’s major quality problems. Reduced cycle time by more than 30% through effective corrective actions. Develop and train teams on various quality tools.

• Responsible for delivery projects against agreed scope, budget, schedule and customer expectations• Supervising, directing and motivating a team of multi-disciplined delivery architects• Provide strategic direction during the implementation stages• Managed multiple large scale global projects to completion within budget and schedule.• Boosted success by guiding quality, manufacturing, design / development, sales, and planning / purchasing teams, including establishing requirements and ensuring product conformance via inspection and testing.

 Introduced a Total Quality Management strategy for quality from vendors to integration and supply to the customer base. Developed a global quality strategy formulated and managed the development and implementation of goals, objectives, policies, procedures and systems pertaining to the QA/QC. Directed the realignment of the organization to support the global development environment of each location. Identified, documented and institutionalized the core Quality Processes and standardize across Global Supply Chain. Established Subject Matter Expert (SME) responsible for creating and implementing training courses on FMEA, Root Cause Analysis, Internal Auditor and Management Overview of Quality. Oversaw the design/creation and implementation of QA processes, structures and staffing levels. Partnered with the Global Supply Chain to ensure the outcomes of the QA team supported the on-time and on-quality delivery of products. Identified, tracked and communicated the correct metrics to provide development teams with appropriate visibility and information to drive improvement in quality.  Managed and maintained the Company’s quality inspection and product release programs for incoming and in-process materials and components, processes and finished goods. Sponsored programs to further integrate and improve quality standards with Suppliers and Integration Center’s and ensure metrics were implemented to measure improvement. Oversaw and managed Compliance breaches related to configurations and quality standards. Increased the maturity of the QA discipline through continuous improvement in the areas of process, communication and capability.

• Applied strong leadership talents toward directing the development and implementation of a worldwide FDA traceable global quality system tool which has achieved a 10-time cycle reduction in key processes.• Led development and implementation of a worldwide complaint handling tool and directed investigations on critical incidents which were instrumental in driving root cause and continuous improvement activities.• Designed and implemented ISO 9001 quality system for a 1,000-person organization with 15 global locations, and served as a member of a design team for global ISO 13485:2003, MDD, and CDMCAS quality system.• Developed strategic quality global plans and drove tactical implementation of project to support strategy.• Drove operations growth by directing 20 internal auditors in conducting compliance audits per internal (e.g. documented quality system) and external (e.g. ISO 9001, 13485, MDD, QSR, CDMCAS, 14001) standards.• Managed external certified body for global corporate activities for ISO certifications, and directed internal audit activities and final decision-making to ensure compliance to quality system and external standards.• Served as an integral corporate auditor for pre-registration ISO audits for new acquisitions and planned quality system expansion sites, and handled all due diligence reporting on quality systems of acquisitions.

Boston

• Played a vital role in developing, implementing, and delivering training for comprehensive product-related material designed to improve customer service representative employee knowledge and job performance.• Contributed solid communication skills toward promptly responding to and / or resolving customer issues.• Participated as a key team member for the integration of systems during merger of Nynex and Bell Atlantic.