Administrative support of a staff of between three and five philanthropy officers. Process revenue in association with the Data Management team in CRM. Plan events and maintain and grow relationships with local donors.

A point of connection for the arts community in Atlanta. Creating and maintaining relationships with advertisers, working with the Encore Atlanta team to create various online media including Facebook and Twitter, working to expand the Encore Atlanta Brand in print and electronic media, assisting in planning Marketing Events and Fundraisers such as the Annual Atlanta Celebrates the Tony Awards ® Benefit (the inaugural event was attended by approximately 425 guests, had a Tony Award Winning Headliner, and raised roughly $20,000 combined for The Fox Theatre Outreach and UNICEF), assisting in the creation of POSHdealz.com (a website that sells trade assets acquired from clients), and spearheading the evolution of POSHdealz.com into a ticket and gift card resale site by maximizing on the relationships Encore Atlanta has developed with the Arts community in Atlanta, creation of the PoshDealz.com social media using but a Facebook page and my personal page to begin building the brand, monitoring and reporting on sales and growth trends, and working to learn and perfect what works to maximize sales in the Atlanta market through experimentation and close monitoring of local competition. * Note: in 2019 PoshDealz.com was rebranded to OFFencore.com.

Develop pricing and Patron Loyalty strategies alongside Marketing Director and Marketing team; project revenue; manage inventory; provide reports; direct demand pricing strategy; supervise Patron Experience team including Associate Director of Guest Services, Season Ticket Concierge and Assistant, Group Services, and House Management; interface with Woodruff Arts Center Management to ensure best in class patron experience; collaborate with Data Resources team to ensure all pricing, seating, and ticketing information is correct in the ticket systems; and work with Development, Engagement, and Education teams to grow loyalty, diversity, and revenue while maintaining core theater mission of expanding hearts and minds.

Supervised a team to optimize sales, specializing in Group and Corporate Sales separate from Single or Season initiatives.

Develop and maintain relationships with top clients ($25K annually or more) and assist them in all of their ticketing needs at all three performance venues, assist in marketing and growth of the group sales department, and manage the relationships with all deal sites that the organization chooses to work with in an effort to maximize return in a profit share relationship.

Creation of the VIP Concierge Club, managing the individual needs of the first seasons 150 members. Development and implementation of onsite customer relations to maximize the level of communication between the company and the ticket buyers. Creating individual show entities in the QuickBooks accounting system including Bombay Dreams, Disney’s Beauty and the Beast, Disney’s High School Musical, West Side Story and Irving Berlin’s White Christmas; inputting budgets; creating various reports on the system, as well as entering and managing all expense data into the system. Managing the organization’s Workman’s Comp Insurance in an effort to reduce the premiums. Company Management of Irving Berlin’s White Christmas and Les Miserablés-The Musical.

Event Creation in conjunction with TicketMaster rep; event maintenance; reporting daily sales to ClearChannel Headquarters and company press reps for individual titles; preparing box office settlement at each performance and providing accurate information for show settlement; occasional show settlements in partner markets; monitoring group sales effort provided by venue group office; overseeing creation and distribution of Season Ticket Hand Book; processing additional ticket orders, ticket exchanges and upgrades requested by subscribers; coordinating general customer service.