Thomas Polak Email & Phone Number

New York, United States

Albany, New York Metropolitan Area

Albany, New York, United States

• Championed the customer experience by greeting them warmly to discuss their needs while helping them find suitable products, as a Sales Rep for Charter Spectrum.
• Enhanced revenue by capitalizing on opportunities to cross- or up-sell additional items with an eye on value added while working in a fast-paced customer-driven environment.
• Achieved ambitious sales goals en route to becoming a top performer by remaining attentive to customers’ needs; and coached and trained new hires while supplying constructive feedback & support.

Malta, New York, United States

• Facilitated continuous improvement by developing bespoke action plans to expedite the end-to-end delivery process, while steadfastly anticipating bottlenecks, issues, or failures.
• Contributed to the creation of a transparent, communicative team environment by working closely with management while spearheading and resolving issues proactively.
• Streamlined and improved daily business operations by allocating and delivering necessary parts while working in a fast-paced, time- and pressure-sensitive environment.

Albany, New York Area

• Promoted to Store Manager after a successful stint as a Sales Rep in Aug. 2014.
• Championed and improved customer engagement and loyalty by managing difficult situations or escalations seamlessly, while serving as the Store Manager at the Albany-based Verizon store (Feb. 2016-Aug 2018).
• Built a foundation to substantiate our mission by assembling and training a high-performing team of customer-driven professionals.
• Leveraged customer service and listening skills to understand customers’ needs.
• Elevated profitability by managing loss prevention and inventory processes while training and coaching associates on company standards.