Welcome and direct prospect, resident and retail traffic for a 350-unit apartment home complex with multifaceted retail storefronts Conduct resident outreach in tandem with Facilities team regarding active work orders to initiate resident follow-up and ensure satisfactionPlan, activate, and execute engaging resident events for 50-500 people that build community and support local retailers Develop rapport with residents to listen and address concerns to quickly resolve issues through actionSupport leasing team with apartment tours, answering questions and highlighting features of the communityComplete underwriting tasks for new apartment home leases, run background screening containing confidential information, activate new resident portal and online services, and verify apartment home has been inspected for move-in readiness

Bestow a positive, memorable, and hospitable experience to all guests ensuring each unique request is executed preciselyDirect private dining events from set-up to completion in accordance with BEO on day of event from 12 to 200 peopleExcellent rapport builder with multiple-outlet management experience leading teams between 50-150.Encouraged creating a sustainable workplace by respecting our environmental impact, the individuality of team members, and community Oversaw menu design, development, printing and, maintaining par levels for all dining services including bar and wine menus

Increased accountability for FOH team by developing and implementing side work standard operating proceduresCoach and counseled team members to increase guest engagement awareness and efficiency of service periodsReliably managed daily staff due backs, and monitored cash bank maintenance Maintained and controlled liquor and beverage monthly inventory

Directed all front of house team members to ensure a seamless experience for our guests from seating, to meal service, to their departure in an iconic dining roomChampioned a team-oriented culture by reinvigorating team member recognition programOptimized employee engagement, cost control measures, and waste reduction by maintaining safe and efficient works spacesEmbodied a calm demeanor to quickly problem solve crises and ensure guest satisfaction is achieved with respect to team members safety and well-being

Supported management in supervisory aspects; leading pool/ cabana team, coordinate cafe and poolside cabana reservations Warmly welcomed guests upon cafe or poolside arrival, document reservation in OpenTable, and assist in seatingConversed confidently about menu and upsell with respect to guest preferences

Create an atmosphere of five star/ five-diamond luxury poolside experience, while exceeding the standard operating proceduresProvide a memorable and hospitable experience to all guests ensuring each request is executed flawlessly

Assist the instructor during class with hands-on demonstrations, lead student groups on safety and sanitation procedures, and other tasks the instructor assigns Help clarify questions that arise during recipe development, costing forms, and market order lists Review and provide vital feedback to the students on their meal documents (cost forms, order lists, and service and platting diagrams) prior to meal day Supervise kitchen and service staff to produce a meal for eighty-five customers; from food preparation to end of the day cleaning in a six hour class period Ensure that standardized recipes are being followed, consistent food and service is being provided, and cleaning and sanitation practices are being upheld

Promote Lutsen Resort by utilizing social media channels such as Facebook, Twitter, and Instagram Assist the Group Sales Office with department clerical tasks, and work with Event Coordinators to organize and executive eventsCreate promotional items with Microsoft Office and Adobe Suites as marketing tools to enhance guest engagementFacilitate event set-up according to guests’ requests, and manage logistical challenges that arise during the course of an event

Developed the skill set needed to effectively manage a front of the house setting in a full-service restaurant Assisted management staff with managerial duties; such as scheduling, ordering, and re-programing point-of-sale systems Attended weekly food and beverage department meetings in conjunction with the events department Worked with events department to ensure that all set-up for all weddings and corporate meetings went smoothly Quickly problem-solved issues that occurred throughout the duration of the eventVerified that all equipment used for events has been cleaned and stored away properly after the event

Assisted management with ordering practices, training new employees, and scheduling conflictsAccountable for end of day closing procedures such as: counting money, cleaning and sanitation, and reviewing crew member cleaning choresReceived a 100% on a secret shopper report for accuracy of order, customer satisfaction, and hospitality