Thomas Raya Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Redmond, Washington, Us

- Manage 79 GitHub repositories (repos) containing a mix of both public and private repos that publish content to the learn.microsoft.com domain.- Create repos for new products or features and/or to consolidate content such as the OfficeDocs-SharePoint-PowerShell public repo.- Analyze feedback from teams to provide updates on best practices for branching and merging strategies.- Trained new contributors on the use of Git via GitHub Desktop and/or GitBash, along with how to navigate GitHub.com.- Coordinated training with users from different global teams (Japan, India, and Germany).- Monitor an internal support channel and respond to questions/concerns from contributors.- Leveraged the Power Platform to automate business processes.- Identified issues with and aided with improvements to existing permission models.

- Analyzed business requirements and assessed user stories to design road maps for internal departments, operations, and projects facing SharePoint Online and Microsoft Teams on the client and internal platforms.- Improved existing SharePoint site structure and content management with improved navigation.- Designed, built, and implemented new SharePoint structures to achieve business objectives of transitioning all operational areas to a self-service model for accessing, sharing, and communicating information.- Designed and implemented processes for (inclusive of but not limited to) content requirements and user permission rights.- Created and maintained SharePoint sites, web parts, lists, libraries, and calendars, and managed user permissions.- Customized SharePoint lists and libraries utilizing HTML/CSS, JavaScript, and JSON to meet stakeholder requirements. - Created and deployed workflows utilizing the Power Platform, specifically Power Automate, to automate business processes reducing the time by 10-30%.- Provided expert support as a consultation resource to users of varying skill levels on the design, use, and customization of SharePoint. Increasing overall knowledge of SharePoint and decreasing dependency of developer by 10%.- Actively participated in product design reviews by providing creative, practical ideas and solutions in a teamwork environment.- Stepped outside the normal scope of responsibilities to manage an employee engagement program that facilitated process improvements for 24 internal departments and a registered user base of approximately 600 users.- Developed SharePoint sites, lists, and libraries to include automated processes with Microsoft Flow, creating a platform to host content and process management for the launch of Accenture’s culture-shifting initiative at a Diamond account.

- Commended for improving customer relations. This led to an increase in referrals by 10%.- Consulted with clients to identify technological needs.- Maintained and repaired technological equipment (e.g., routers) or peripheral devices.- Executed all repairs within a maximum of three business days. 40% below the five-business day SLA.

Washington, Dc, Us

- Consistently praised for effective communication when acting as a liaison between technical and non-technical users.- Known for excellent problem-solving skills and adaptability when dealing with frustrated users.- Instructed a group of five non-technical personnel in the basics of LAN install, TCP/IP fundamentals, troubleshooting and proper ticket escalation measures according to documented Standard Operating Procedures.- Maintained SharePoint site content and reorganized permission groups into an effective hierarchy which resulted in a 20% decrease in on-boarding time for new staff.- Performed an Asset Refresh and supervised the Data Migration for 60 end devices.

Washington, Dc, Us

- Managed teams ranging from two to five members enabling data communications via an airborne air traffic control center over East Asia between military aircraft, Air Traffic Controllers, and personnel positioned on the ground. Increased total size of controlled airspace, quality and reliability of communications by two-fold.- Lead a team of five technicians to provide infrastructure support to a user base of approximately 200 military personnel.- Diagnosed, troubleshot, and resolved a range of software, hardware, MS server/exchange server and network connectivity issues.- Excelled in asking probing questions, researching, analyzing and rectifying problems.- Documented common Service Desk tickets in a Knowledge Board. Minimizing training time for new technicians by and maintained equipment inventory lists.- Acted as a communications liaison between the U.S. and South Korean military personnel.- Setup and configured network devices for networks while establishing outbound connectivity via satellite communications.

Coding Boot Camp, Computer Science

Security It Associate Program, Computer And Information Systems Security/Information Assurance

Bachelor’S Degree, Computer Science

Cisco Routing And Switching

25 Sh Completed, Liberal Arts And Sciences, General Studies And Humanities

High School, General Studies