Principal - Technology Security in charge of Project Tracking and Metrics, Audit Support, and Contingency Planning efforts. Provide weekly status to our department Director on all active projects. Assist with audits and special assignments as needed as well as quarterly reviews of monitored SOX controls. Key Contributions: Audit & Governance, work alongside external and internal auditors to provide data and insight. Audit, developed and implemented SOX control narratives within AT&T. Contingency Planning, coordinate logical system access for ~20,000 users, across ~500 systems. Metrics & Report Creation / Presentation to senior level leadership Quarterly Sarbanes–Oxley controls testing. Identify weak points in processes, and applications and assist in closing gaps to reduce non-compliant issues.

Senior- Technology Security in charge of Project Tracking and Metrics, Audit Support, and Contingency Planning efforts. Provide weekly status to our department Director on all active projects. Assist with audits and special assignments as needed as well as quarterly reviews of monitored SOX controls. Key Contributions:Audit & Governance, work alongside external and internal auditors to provide data and insight.Contingency Planning, coordinate logical system access for ~20,000 users, across ~500 systems. Metrics & Report Creation / Presentation to senior level leadershipQuarterly Sarbanes–Oxley controls testingIdentify weak points in processes, and applications and assist in closing gaps to reduce non-compliant issues.

Professional - Technology Security in charge of Project Tracking and Metrics for the Mainframe Governance & Compliance teams. Provide weekly status to our department Director on all active projects. Assist with audits and special assignments as needed as well as quarterly reviews of monitored SOX controls. Monitor over 70 applications for compliance and issue remediation.Key Contributions:Audit & Governance, work alongside external and internal auditors to provide data and insight.Metrics & Report Creation / Presentation to senior level leadershipQuarterly Sarbanes–Oxley controls testingCreate and produce several weekly reports on the compliance status, with emphasis on accounts out of compliance >19 days.Personally oversee user lifecycle, and security control compliance for 150 applications with over 700,000 total user accounts.Reduced average age of non-compliant issues from 20 days to under 4.Identified weak points in processes, and provisioning and assisted in closing gaps to reduce non-compliant issues.Improvements were made while monitored applications and user accounts increased in volume. Over 8 million accounts under the compliance process with an .0005 Non-Compliance percentage.

Sr. Specialist in charge of Project Tracking and Metrics for the Mainframe Governance & Compliance team within CSO. I created and kept up to date several weekly trackers on both projects and internal initiatives as well as the helpdesk metrics for RACF. Provided weekly status to our department Director on all active projects. Worked with the Identity and Access Management team on Compliance issues, created metrics and process improvements. Assist with audits and special assignments as neededKey Contributions:Created process for tracking completion status of multiple projects and initiatives for the Mainframe Governance Team on a weekly basis.Coordinated and tested quarterly Sarbanes–Oxley controls. Ensuring compliance and storage requirements were being maintained.Migrated Mainframe helpdesk from Vantive ticketing to AOTS, while establishing metrics around the lifecycle of engagements. Reduced volume by 27%, and increased measurability with more defined work queues and organization. Metrics produced and provided to management weekly.Provided EOM reports to our Senior Level leadership on key projects, and major events during the month. Year over year and monthly comparisons also produced for Senior Level leadership.Assisted with the creation of a team knowledgebase utilizing the KnowIT tool. Helped with the taxonomy and creation of documents for the tool.Create and produce several weekly reports on the compliance status, with emphasis on accounts out of compliance >19 days.Through tracking and reporting non-compliant issues reduced ~65-90% across several monitored controls/reports.Reduced average age of non-compliant issues from 20 days to under 4.Identified weak points in processes, and provisioning and assisted in closing gaps to reduce non-compliant issues.Improvements were made while monitored applications and user accounts increased in volume. Over 8 million accounts under the compliance process with an .0005 Non-Compliance percentage.

Bothell Team Lead in charge of user accounts, and password resets. Oversee companywide efforts to ensure employees have access, and ability to access required applications. Design and implement security processes and procedures and perform benefit analysis on all recommended strategies. Collaborate with other teams inside Cingular Wireless in order to provide complete user support. Supervise daily activities of all local members of the IT security desk. Modify and implement cost saving, and volume reducing projects/policies.Key Contributions:Created and maintained team wide metrics to facilitate tracking of calls, and tickets.Reduced hold time from 15 minutes to less than 30 seconds.Increase agent utilization from ~75% to 96%.Reduced call abandonment from 30% to 2%.Reduced average handle time from ~6 minutes, to under 3:30 while simultaneously working on increasing first call resolution.Lowered churn in Bothell by spearheading moral improvements, and a shadowing program pairing senior agents with newer agents.Lead successful initiative to reduce call volume by 30% YOY. Accomplished by creating and managing relationships with our customers, and stakeholders. Net monetary result was a savings of ~$3.5MM.Above gain was accomplished while lowering headcount by 15%, in an environment averaging 45K calls per month, and increasing hours of operation.In December 2009 through March 2010, I oversaw and ran the migration of password resets for 90+ applications from CSO to the ITO Organization; As well as oversaw the migration of ITO provisioning for 69 applications to the CSO team.Key Contributions:Ran migration of all CSO reset functionality (90+) applications to ITO over a 3 months period.Trained ITO Leads/Manager on ASPR compliancy as well as all security processes and procedures.Provided real time support for all 100+ ITO users from 3/2/2010 to 3/15/2010.

Customer Service Rep on the Account Management Team, Password Reset Group. Took 40-80 calls per day, in a timely manner as monitored by metrics. Responsible for authenticating callers via MyPasswords, and other systems depending on type of user. Familiar with 150+ applications and the use of a knowledge base to assist with applications we did not support. Supported, and assisted fellow team mates; assisted them with calls, knowledge searches, and assisting with MyLogins questions.Key Contributions:Took calls from Cingular employees needing access or requiring a password reset for upwards of 150 applications.Worked special projects as assigned by the Team Lead, including Bulk, MyLogins.Monitored backlog daily to ensure re-assigned tickets were completed successfully. At first 50+ tickets were assigned to our queue, some months old. Within a week backlog was less than 15 daily and seldom over 4 day’s old unless re-opened.