Thomas Reitemeyer Email & Phone Number

Glenside, PA, US

Sunnyvale, CA, US

Greatly expanded my project management role. Per my Director I have “been dealing with some of the most important things that our org is involved in”.-Led FY25 planning, including projects and budgets, for Global Support Ops. Worked closely with Staff and Manager TPM’s from other teams. Coordinated efforts with Support Ops management to create and finalize.

Sunnyvale, CA, US

I moved from a very technical role to a project management role. The reason was to get more involved and have a positive, global impact with how support was transitioned from engineering teams to support teams, improve operational support processes and standards, advance our internal and external facing knowledge base, and create a global training.

Sunnyvale, CA, US

This role is primarily focused on global end-user support operations and training, while occasionally handling incident and request escalations from Tier 1 and 2 teams.-Transitioned managing pseudo and room accounts in O365 from Tier 3 to Tier 2 support. Partnered with EMEA colleague to spearhead collection of information, documentation, creating runbook.

Sunnyvale, CA, US

Besides providing level 1 and 2 support for 800+ end users, event and video conference support, and lead tech/supervisor responsibilities, I often went beyond my official responsibilities as demonstrated below.-Conducted UAT and technical testing for newly onboarded systems. Provided feedback and suggestions for improvement where necessary. These included.

Sunnyvale, CA, US

Led a fantastic staff of 9 Systems Support Analysts and 2 VC engineers in our Chicago, New York, Omaha, and Toronto offices, supporting over 1800 users.Here is a representative list of my performance:-Managed a multi-million dollar budget, coming in under budget for the year. Created CapEx and OpEx budgets for following year which included staff, hardware.

US

WebMD provides online health information and tools to patients and doctors (via Medscape). I performed Level 1-3 support for end-users in multiple offices in Atlanta, Indianapolis, Montreal, New York City, Portland, and occasionally our overseas users.Some achievements and responsibilities were:-Adopted many of the functions of my Team Lead before gaining.

TransNet was a technology solutions company. My role was to provide Level II technical support for the top-ranked cosmetics company in the world. We supported over 800 users and executives, including the President/CEO of North America. Some of my accomplishments were:-Reducing initial response times from average of five hours to less than one hour and.

EE&C was a financial services firm with approximately 500 employees. They provided support to hospitals in New Jersey and New York. This is where I got my start in computers. I started in data entry and became a supervisor within 6 months. After that I quickly moved to data processing, Help Desk, programmer, assistant phone administrator, and assistant.