Thomas Rivas

Thomas Rivas Email and Phone Number

Credit Manager @ Rain For Rent
Bakersfield, CA, US
Thomas Rivas's Location
Bakersfield, California, United States, United States
Thomas Rivas's Contact Details

Thomas Rivas work email

Thomas Rivas personal email

About Thomas Rivas

As a seasoned professional with a background in leadership, team development, and business operations, I am adept at driving results through employee engagement, building meaningful relationships, and propelling key organizational operations. My proven track record of success in building profitable teams and developing and executing strategic HR operations aligning with organizational goals and objectives. I am an expert in identifying and resolving discrepancies, implementing efficient solutions, and fostering an agile and efficient work environment. With my strong leadership skills, I am capable of motivating and guiding teams to achieve their best performance.

Thomas Rivas's Current Company Details
Rain For Rent

Rain For Rent

View
Credit Manager
Bakersfield, CA, US
Website:
rainforrent.com
Employees:
1344
Thomas Rivas Work Experience Details
  • Rain For Rent
    Credit Manager
    Rain For Rent
    Bakersfield, Ca, Us
  • Clinica Sierra Vista
    Contact Center Manager
    Clinica Sierra Vista May 2022 - Jun 2023
    Bakersfield, California, United States
    Lead and manage the daily operations of the contact center, including forecasting, staff planning, scheduling, quality performance monitoring, and ongoing performance improvement processesDevelop and implement strategies for optimizing the use of contact center systems, technologies, processes, and staffOversee the deployment of new contact center technologies and processesTrack, analyze, and report on performance goals for the contact centerRecruit, train, supervise, and develop contact center staff to ensure they are equipped to meet and exceed performance targets.
  • Account Resolution Group, Llc
    Director Of Operations
    Account Resolution Group, Llc Dec 2018 - Nov 2021
    Bakersfield, California Area
    ▪Used my understanding of technology, software applications, and phone and computer systems to deliver results for my client.▪Maintained and improved call center operations by monitoring system performance and identifying and resolving problems.▪Met financial targets by estimating performance requirements and preparing annual budgets.
  • Account Resolution Group, Llc
    Senior Manager
    Account Resolution Group, Llc Oct 2017 - Nov 2018
    Bakersfield, California
    ▪Continuously used data and analysis to identify opportunities to improve Collections effectiveness.▪Implemented and developed Dialing Campaigns in GC dialing system that raised company wide production▪Met and exceeded Company performance targets while maintaining a compliant collections environment that provided world class customer service.
  • Account Resolution Group, Llc
    Call Center Operations Manager
    Account Resolution Group, Llc May 2012 - Sep 2017
    Bakersfield, California Area
    ▪Helped call agents with challenging customer service issues.▪Monitors team performance and provide tools if necessary.▪Recruited, selected, hired, and trained new call center personnel and prepares them to respond to customer questions and complaints.
  • Account Control Technology, Inc.
    Collections Specialist
    Account Control Technology, Inc. 2008 - 2012
    Bakersfield, California Area
    Utilized talents and expertise to locate customers with aged accounts on United States Department of Education Student Loan Collection contract. Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.

Thomas Rivas Skills

Customer Service Call Centers Team Building Accounts Receivable Accounting Credit Finance Student Loans Loans

Thomas Rivas Education Details

Frequently Asked Questions about Thomas Rivas

What company does Thomas Rivas work for?

Thomas Rivas works for Rain For Rent

What is Thomas Rivas's role at the current company?

Thomas Rivas's current role is Credit Manager.

What is Thomas Rivas's email address?

Thomas Rivas's email address is ri****@****hoo.com

What schools did Thomas Rivas attend?

Thomas Rivas attended Bakersfield College.

What skills is Thomas Rivas known for?

Thomas Rivas has skills like Customer Service, Call Centers, Team Building, Accounts Receivable, Accounting, Credit, Finance, Student Loans, Loans.

Who are Thomas Rivas's colleagues?

Thomas Rivas's colleagues are Tom Farmer, Steve Smith Rain For Rent, Ryan Critti, Keith Patterson, Jeff Cline, Gavrila Indah, Austin Schell.

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