Awarded Great customer skills certificate and best store in the southwest by the regional manager.• Managed and operated 3 Subway stores covering store manager holidays• Managing Recruitment of new staff members as well as their training and development plans• Performed employee performance reviews• Supported branch and regional managers during opening days of new Subway branches• POS and bank reconciliation (end of day cashing up) and ordering change• Ordering stock and managing stocktakes• Communicating with the area manager on all store matters, ex. Promotions and prepared the store for inspection visits and audits• Forecasted the daily sales targets according to area guidance

I joined the team to create, deliver and maintain a high standard of service in and around the premises as well as among team members. I ensured smooth service by training team members to be prompt, friendly and efficient at all times.I maintained and achieved a higher Gross Profit, set targets and goals for the business and team members. I forecasted staff wages, sales & events whilst working within the budget. I worked within deadlines & adhered to budgets, increased profits, maintained a cash flow and kept to health and safety regulations. I made sure the kitchen, bar and cellar complied with Environmental Health (EHO). I recruited and trained team members, keeping to company policies and rules.

Various roles in the hospitality industry between leaving college and starting at Wadworth. Further detail is available on request.