Audit Engagement Portfolio: Technology – Network Topology, Firewall and Perimeter Security, Virtual Machines, Software-Defined Networking, Continuous Integration and Continuous Deployment (CI/CD) Pipeline, Software Development Life Cycle (SDLC), Application Platforms, Database Management, Server Infrastructure, Application Programming Interfaces (APIs), Cloud Computing, Open Source Technologies, Microservices Architecture, Endpoint SecurityBusiness Operations - Consumer and Business Product Offerings, Retail Channel Management, Sales Operations, Billing Processes, Vendor Relationship Management, Supply Chain Optimization, Warehouse and Distribution Logistics, Fiber Deployment Strategies, Field and Dispatch OperationsFinancial/Corporate - Sarbanes-Oxley (SOX) Controls, External Financial Reporting, Compensation Analysis, Proxy Disclosures, Lease Accounting Practices, Accounts Payable Management, Executive Expenses, Philanthropic Initiatives, Environmental, Health, and Safety (EH&S) Compliance, Data Privacy and Protection• Lead a dynamic team of 15-20 professionals, including 4-5 Associate Directors, fostering teamwork, communication, and support. • Oversee end-to-end audit engagement management for an annual portfolio of 15+ projects, ensuring compliance and timely delivery. • Engage with business management teams, building strong relationships and fostering collaborative partnerships for cross-functional cooperation. • Drive organizational improvements, standardizing audit methodologies, refining processes, and enhancing team skill sets for increased efficiency. • Manage recruitment initiatives, maintaining optimal staffing levels, and offering performance coaching and professional development to boost team success.

• Oversaw all stages of audit engagements across diverse operational and technical domains, encompassing SOX controls. • Accountable for meticulous project management, encompassing budget, schedule, and work quality. • Cultivated client relationships, adeptly addressing sensitive situations and liaising with business unit leaders. • Authored executive-level audit reports independently and communicated findings to top-tier leadership. • Managed a team of 3-4 staff auditors, delivering training and mentorship. • Participated in the recruitment and interview process for prospective staff auditor candidates.

• Conducted extensive audits in IT, networking, and emerging business sectors, thoroughly examining systems and processes. • Performed in-depth data analysis to identify process gaps and assess risk impact, driving improvements and mitigating vulnerabilities. • Facilitated training on auditing aspects such as workpaper creation, report writing, and IT General Controls (ITGCs), enhancing team members' skills and proficiency.

• Offered CFO support for the Field Technician Dispatch business unit, handling month-end closure and variance analyses for a $3.5 billion annual expenditure. • Developed and examined cost models and budget forecasts to aid in operational decision-making. • Spearheaded project management for a dispatch automation business case, generating annual savings of $50 million. • Directed special initiatives concerning data repository improvements and employee engagement survey analysis.

• Oversaw audit engagements, including SOX controls, ensuring compliance and thorough coverage. • Managed projects with a focus on budget, timeline, and work quality. • Built strong client relationships, handling sensitive situations and collaborating with business leaders. • Independently authored executive-level audit reports and shared findings with senior management. • Led a team of 3-4 auditors, offering training, mentorship, and support for professional growth. • Participated in hiring staff auditors, conducting interviews, and assessing candidate fit.

• Conducted extensive operational and technical audits, assessing various business processes and systems. • Prepared detailed work papers and audit observations for accurate documentation and clear communication of findings. • Mentored less experienced auditors, providing guidance and expertise in audit techniques and methodologies. • Led training sessions on audit best practices, promoting professional growth and skill development within the team.

• Assisted in the comprehensive ordering, provisioning, and billing processes for a cutting-edge IPTV product, contributing to the successful launch of releases 1 through 12. • Oversaw the management of business requirements for the IPTV billing platform, ensuring seamless integration and functionality. • Acted as a vital business liaison between product marketing and IT departments, facilitating end-to-end system testing to guarantee optimal performance. • Devised and executed a robust revenue assurance process for IPTV content provider charges and subscriber billing, safeguarding financial accuracy and transparency. • Developed an Access database to streamline inter-company billing for IPTV employee discounts, enhancing efficiency and organization within the billing process.

• Developed and executed an interim billing system using QuickBooks for VPN and business internet services, ensuring seamless operation. • Collaboratively managed a billing platform migration project with Amdocs, facilitating a smooth transition. • Oversaw accounting functions for SBC Internet subsidiaries, including month-end closing and account reconciliation, maintaining financial accuracy. • Participated in the recruitment process, conducting interviews and hiring qualified accounting staff to strengthen the team.

• Conducted detailed individual case basis pricing for transport solutions catered to both global and national accounts, ensuring tailored and competitive offerings. • Spearheaded initiatives to prepare competitive bids for offer bundling across multiple SBC subsidiaries, maximizing value for clients and fostering business growth. • Diligently analyzed and granted approval for capital funding escalation requests related to network construction and engineering projects, optimizing resource allocation and maintaining project viability.

• Planned and executed internal audits, encompassing a wide range of financial, operational, and compliance reviews, to ensure adherence to established policies and best practices. • Assisted in the validation process for parity reporting related to SBC's entry into the long-distance telephone business, facilitating a smooth market expansion. • Conducted a rigorous due diligence review for a cable venture divestiture, which ultimately led to the successful recovery of $5 million worth of assets, demonstrating financial prudence and effective asset management.