I am a seasoned Applications IT Manager experienced in managing global IT operations and service delivery, with a strong emphasis in incident and service management, release management, computer system validation, and core business processes. I hold strong functional and systems knowledge of technologies supporting the Pharmaceutical Commercial Business sector, including CRM, Sales Force Automation, Data Warehouse & Business Intelligence tools, Master Data Management, Transparency & State Reporting, Targeting and Alignment just to name a few. I have a reputation for demonstrating outstanding project lead skills and being a problem solver with big picture vision, with notable success directing a broad range of IT projects/initiatives in direct support of business objectives, and have been recognized with several awards during my career.CAREER HIGHLIGHTS INCLUDE:► Extensive experience in managing various business applications working with 3rd party vendors and ensuring excellent delivery and service quality was achieved► Instituted a strong change control process that reduced the number of defects to less than 1%, and successfully implemented and supported the computer system validation of Veeva CRM system► Commercial project lead for – field hardware integration of newly acquired business acquisitions, Windows 7 rollout, Disaster Recovery planning, server and software upgrades, and iPad field rollout, all delivered on time and on budget► Known for being a self-starter and team player with an ability to converse with individuals and groups at all levels as well as multitask in fast paced environmentsSTRONG CORE COMPETENCIES IN:✔ IT and Business Operations✔ Global Release Management & SDLC✔ Computer System Validation✔ Service Management✔ Project Management✔ Business Partnering✔ Client & Vendor RelationshipI’m always interested in hearing from former colleagues, managers, or just interesting people, so feel free to contact me at sajant26@gmail.com.