Thomas Salles Email & Phone Number

Ville De Paris, Île-De-France, France

As Vice President of Global Operations at Teads, I spearhead the management and coordination of a Project Operations team, overseeing 10 Global Operations Directors situated across 7 countries. In this influential role, my responsibilities include:Operational Leadership: Providing comprehensive operational support to Heads of Customer Success worldwide, ensuring seamless execution of strategic initiatives.Knowledge Management: Spearheading the curation and maintenance of internal and external knowledge repositories and training materials to facilitate continuous learning and development.Operational Excellence: Crafting operation guidelines, refining operational workflows, and serving as gatekeepers of best practices to enhance organizational efficiency.Financial Oversight: Implementing robust strategies to control and optimize offices and solutions margins, with a focus on cost optimization.Strategic Account Support: Offering dedicated support for all Strategic Accounts, overseeing strategic meetings, conducting test and learn initiatives on new solutions, and developing customized solutions for key clients.Collaborative Partnership: Acting as the pivotal point of contact between Operations and Business Leads to ensure a cohesive strategy and maintaining a constant communication bridge between business objectives and operational execution.Product Development: Collaborating closely with product teams to define specifications for new features/products, contributing to all product releases, and actively participating in beta tests for new solutions and offerings.Efficiency Optimization: Streamlining efforts within Product teams by prioritizing and coordinating activities to maximize overall efficiency.Troubleshooting Expertise: Collaborating seamlessly with product and support teams to provide timely and effective troubleshooting support, ensuring optimal functionality of solutions.

Paris, France

In my role as Operations Director for Continental Europe & MENA, I played a pivotal role in overseeing and enhancing operational efficiency across diverse markets, managing a dynamic team responsible for campaigns and customer success. Over the course of three years, I achieved significant milestones by:Team Leadership: Managed and coordinated the Account Management teams across Europe and the Middle East, fostering a collaborative and high-performance culture.Best Practice Implementation: Shared and controlled best practices within the Account Management teams, ensuring consistency in campaigns management and customer success strategies.Workflow Optimization: Collected internal feedback and systematically identified challenges to optimize internal workflows and tools, contributing to increased operational effectiveness.Collaborative Partnerships: Established and maintained close collaboration with local Managing Directors, Sales Directors, Product Managers, and Technical Support teams. This cross-functional collaboration ensured alignment between business objectives and operational execution.Strategic Insight: Provided valuable strategic insight to local management by offering guidance on best practices and contributing to the development of effective operational strategies.Regional Management: Effectively managed Heads of Account Management in Europe and the Middle East, ensuring cohesive and streamlined operations across geographically dispersed teams.Operational Excellence: Implemented measures to enhance overall operational excellence, resulting in improved campaign management, heightened customer success, and increased client satisfaction.

Région De Paris, France

Région De Paris, France

Région De Paris, France

Master Ii, Marketing & Communication

Dut, Techniques De Commercialisation

Baccalauréat Sciences