As Vice President of Global Operations at Teads, I spearhead the management and coordination of a Project Operations team, overseeing 10 Global Operations Directors situated across 7 countries. In this influential role, my responsibilities include:Operational Leadership: Providing comprehensive operational support to Heads of Customer Success worldwide, ensuring seamless execution of strategic initiatives.Knowledge Management: Spearheading the curation and maintenance of internal and external knowledge repositories and training materials to facilitate continuous learning and development.Operational Excellence: Crafting operation guidelines, refining operational workflows, and serving as gatekeepers of best practices to enhance organizational efficiency.Financial Oversight: Implementing robust strategies to control and optimize offices and solutions margins, with a focus on cost optimization.Strategic Account Support: Offering dedicated support for all Strategic Accounts, overseeing strategic meetings, conducting test and learn initiatives on new solutions, and developing customized solutions for key clients.Collaborative Partnership: Acting as the pivotal point of contact between Operations and Business Leads to ensure a cohesive strategy and maintaining a constant communication bridge between business objectives and operational execution.Product Development: Collaborating closely with product teams to define specifications for new features/products, contributing to all product releases, and actively participating in beta tests for new solutions and offerings.Efficiency Optimization: Streamlining efforts within Product teams by prioritizing and coordinating activities to maximize overall efficiency.Troubleshooting Expertise: Collaborating seamlessly with product and support teams to provide timely and effective troubleshooting support, ensuring optimal functionality of solutions.

In my role as Operations Director for Continental Europe & MENA, I played a pivotal role in overseeing and enhancing operational efficiency across diverse markets, managing a dynamic team responsible for campaigns and customer success. Over the course of three years, I achieved significant milestones by:Team Leadership: Managed and coordinated the Account Management teams across Europe and the Middle East, fostering a collaborative and high-performance culture.Best Practice Implementation: Shared and controlled best practices within the Account Management teams, ensuring consistency in campaigns management and customer success strategies.Workflow Optimization: Collected internal feedback and systematically identified challenges to optimize internal workflows and tools, contributing to increased operational effectiveness.Collaborative Partnerships: Established and maintained close collaboration with local Managing Directors, Sales Directors, Product Managers, and Technical Support teams. This cross-functional collaboration ensured alignment between business objectives and operational execution.Strategic Insight: Provided valuable strategic insight to local management by offering guidance on best practices and contributing to the development of effective operational strategies.Regional Management: Effectively managed Heads of Account Management in Europe and the Middle East, ensuring cohesive and streamlined operations across geographically dispersed teams.Operational Excellence: Implemented measures to enhance overall operational excellence, resulting in improved campaign management, heightened customer success, and increased client satisfaction.