Thomas Hong Email & Phone Number

San Francisco Bay Area

• Smart Tech Support is an Information Technology (IT) company based in San Francisco. We are IT specialists providing computer services and technical support for small businesses. We offer on-site and remote support in.
• Collaborated with business owners and executives to assess their unique business needs and budget requirements, recommending IT solutions.
• Provided comprehensive technical support on-site or remote support.
• Take control over entire IT… Show more Smart Tech Support is an Information Technology (IT) company based in San Francisco. We are IT specialists providing computer services and technical support for small businesses..
• Take control over entire IT environments including servers, networks, domains, web hosting, cloud storage, password management, licensing, and more. Expertly managed online accounts for platforms such as Microsoft 365.
• Successfully executed various projects, including the implementation of video conferencing systems, security cameras, and Wi-Fi access points. Facilitated relocations for clients, conducting site assessments.

Responsible for 24x7 online operation of the internet website. Provided timely updates of press releases, job postings and product information. Ensure the accuracy and integrity of contents on the live website. Successful migration of new website with no down time. Administration of Netscape web server on Sun Solaris. Responsible for all stages of website.

Provided technical support for 150+ end-users using Windows-based computer systems. Individually custom built computer systems with hardware from various manufacturers like Intel, Adaptec, 3COM, etc. for startup company. Created and implemented unattended installation scripts of Windows NT and Office 97. Daily duties include software upgrades, routine.

Provided desktop support services to 3,000 end-users across fifteen buildings on multi-site campus. Received reward for excellence in a successful company-wide "Y2K rollout" standardizing 2,700+ computer systems to IBM PCs with Windows NT 4.0. Performed remote management and support using IBM Netfinity remote management software. Daily use Remedy Action.