Thomas Hong Email & Phone Number

San Francisco Bay Area

Smart Tech Support is an Information Technology (IT) company based in San Francisco. We are IT specialists providing computer services and technical support for small businesses. We offer on-site and remote support in the San Francisco Bay Area.• Collaborated with business owners and executives to assess their unique business needs and budget requirements, recommending IT solutions.• Provided comprehensive technical support on-site or remote support.• Take control over entire IT… Show more Smart Tech Support is an Information Technology (IT) company based in San Francisco. We are IT specialists providing computer services and technical support for small businesses. We offer on-site and remote support in the San Francisco Bay Area.• Collaborated with business owners and executives to assess their unique business needs and budget requirements, recommending IT solutions.• Provided comprehensive technical support on-site or remote support.• Take control over entire IT environments including servers, networks, domains, web hosting, cloud storage, password management, licensing, and more. Expertly managed online accounts for platforms such as Microsoft 365, Google Suite, Dropbox, GoDaddy, overseeing domain name DNS records and website maintenance.• Successfully executed various projects, including the implementation of video conferencing systems, security cameras, and Wi-Fi access points. Facilitated relocations for clients, conducting site assessments, coordinating new ISP setups, configuring servers, routers, managed switches, rack mounts, patch panels, network cabling, and UPS installations. Show less

Responsible for 24x7 online operation of the internet website. Provided timely updates of press releases, job postings and product information. Ensure the accuracy and integrity of contents on the live website. Successful migration of new website with no down time. Administration of Netscape web server on Sun Solaris. Responsible for all stages of website creations, from initial design to development, deployment, and management functions. Collaborated with each department to develop department… Show more Responsible for 24x7 online operation of the internet website. Provided timely updates of press releases, job postings and product information. Ensure the accuracy and integrity of contents on the live website. Successful migration of new website with no down time. Administration of Netscape web server on Sun Solaris. Responsible for all stages of website creations, from initial design to development, deployment, and management functions. Collaborated with each department to develop department specific intranet websites. Created, tested, and implemented various web-based forms, dynamic contents and applications using ASP and MySQL. Created and implemented a web-based instant messaging application for the IT department. Web development software tools used includes Macromedia Dreamweaver MX, Dreamweaver UltraDev, Fireworks and Flash with hand coding done in HTML, CSS, ASP and other web technologies. Show less

Provided technical support for 150+ end-users using Windows-based computer systems. Individually custom built computer systems with hardware from various manufacturers like Intel, Adaptec, 3COM, etc. for startup company. Created and implemented unattended installation scripts of Windows NT and Office 97. Daily duties include software upgrades, routine system diagnostics, and performance tune-ups.

Provided desktop support services to 3,000 end-users across fifteen buildings on multi-site campus. Received reward for excellence in a successful company-wide "Y2K rollout" standardizing 2,700+ computer systems to IBM PCs with Windows NT 4.0. Performed remote management and support using IBM Netfinity remote management software. Daily use Remedy Action Request System for managed workflow of helpdesk support tickets.