Thomas Hong Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

• Managed the execution of strategic initiatives by working directly with Vice Presidents across the organization to complete the initiatives on-time and on-targets, resulting in savings of over US$10M annually.
• Led technology teams in analyzing entire system architecture to assess risks, and develop & execute strategy to complete successful migration of core products to new systems (i.e., human scoring, test management).
• Coordinated cross-functional teams to optimize the delivery of new and existing products, implementing solutions to streamline processes and systems.
• Successfully reduced operating cost by over US$1.5M through support in system migration and process re-engineering.
• Completed transition of critical processes and tasks in support of organizational restructuring.
• Implemented a Cost of Poor Quality (COPQ) process for data-driven decision-making.

Austin, Texas, United States

• Led the transition of the human scoring process from in-person to online, resulting in US$1M cost reduction.
• Completed a Design of Experiment (DOE) to optimize the current paper operation processes, resulting in a 60% reduction in overall processing cycle time.
• Developed and deployed a streamlined process to manage customer-facing issues, improving response times for resolution, and providing the leadership team with visibility to critical issues.
• Developed a Data Flow Diagram (DFD) for printing operation, facilitating the integration of a new enterprise system (EFI®).
• Conducted a Failure Mode and Effect Analysis (FMEA) with customers and partners on current process to identify potential failures for future delivery, and propose effective solutions.
• Developed and published reports on Key Performance Indicators (KPIs) for management on analysis of quality and process performance, from the bidding through contract execution.

Austin, Texas, United States

• Identified, analyzed, and implemented improvements for internal Root Cause Analysis (RCA) process.
• Developed Root Cause Analysis system, including workflow and reporting.
• Led Root Cause Analysis events for critical Customer-facing issues to mitigate and eliminate any future recurrence.
• Developed Root Cause Analysis modules for company-wide awareness training.

Austin, Texas Area

• Led process improvement activities throughout the organization to enhance Customer Satisfaction, Shareholder Value, and Employee Satisfaction.
• Utilized Value Stream Mapping to streamline processes and identify opportunities for improvement.
• Created documentation for Standard Operating Procedures (SOPs) to standardize processes and minimize variabilities.
• Led Root Cause Analysis events for internal issues to mitigate/eliminate any recurrence.

• Audited energy usage in manufacturing facilities and improve the current system to provide financial and energy savings
• Managed compilation of recommendations from team members as the lead author
• Maintained communication with the client
• Analyzed possible alternative that provides improvement in energy consumption