Thomas Stave, Csm Email & Phone Number

Denver, CO, US

New York, NY, US

• Spearheaded media operations transformation, exceeding global account revenue and margin targets by 5%+, maintaining an average 7.5 client TRR score, while supporting an extensive agency review
• Partnered with data and technology to unify all global data points, achieving 98% adherence to standard naming conventions and 97% tool compliance, enabling data-driven decisions that exceeded KPIs related to Amazon’s.
• Served as a Rufus executive sponsor, driving nearly 100% compliance with the Interact platform (Interpublic's integrated marketing platform) in the US, optimizing media and providing feedback to ensure the most.
• Oversaw the build, launch, and subsequent prompt training of Rufus Bot, an AI chat assistant built using AWS Bedrock infrastructure and powered by Anthropic’s Claude 2 Large Language Model, which has over 36,000.
• Implemented a standardized 9-step global media planning, buying, and payment process, resulting in 100% SLA adherence

Tokyo, JP

• Established and now lead the strategy, team, and multi-year plan for automation and global sourcing for the first US Media Service Line, Business Transformation Operations team, in close collaboration with our CEO.
• Delivered $3M in annual savings by rapidly scaling shared service groups by 2x under an accelerated transformation initiative
• Reduced time-to-market by ~50% and manual effort by ~3,000 hours/year by building an automated workflow using low-code programming and RPA; optimized the resource management process, secured data integrity, and.
• Created a new process for all functions within the US Media Service Line to reduce financial liability for media write-offs

Tokyo, JP

• Redesigned a single shared service group and gained company-wide stakeholder buy-in for implementation, resulting in 250% growth and delivery against targets ahead of plan
• Managed a $2M annual budget and $5M annual revenue; created a standardized shared services commercial model to ensure client/ agency transparency and consistent process company-wide
• Standardized and partially automated the end-to-end media P2P process- drove adoption by 300 media employees and 60 account teams, resolving complex audit compliance risks
• Marshalled agency-wide programs including offshoring, automation, resourcing & special projects while mentoring new operations team members to develop the best-in-class operations team under the COO's leadership

Tokyo, JP

• Partnered with the Automation COE to reshore previously offshored tasks through centralized, standardized processes run by intelligent automation solutions such as IPA, narrow/deep AI, natural language processing.
• Generated ~$6.1M in annual cost avoidance with the creation and execution of the offshore operations strategy for 7 agencies, totaling 170+ FTEs located in Chennai, India
• Established a CSR partnership with AutonomyWorks and subcontracted ad operations FTEs to associates with autism
• Collaborated with global teams to develop and track KPIs related to offshoring, including throughput, error rate, SLA compliance, and turnaround time

Tokyo, JP

• Achieved a 99% on-time delivery rate across four concurrent projects totaling over $2M in budget and over 400 deliverables
• Delivered $2M in cost savings and $3.2M in increased client revenue quarter-over-quarter by creating a time tracking solution
• Managed complex, multi-channel, programs for clients across various industries, including financial services, and retail
• Collaborated with client services, business dev, and product teams to evaluate client needs, defined scope and commercials, and create proposals to upsell existing and prospective clients

• Joined as the 2nd employee; developed and oversaw the full sales process and account management operations
• Increased transactional revenue by 300% YoY and reduced customer attrition by 20% YoY
• Functioned as “jack-of-all-trades” leading everything from business strategy, hiring, marketing, product management, and PR
• Established independent contractor relationships which decreased the number of hours spent on data entry by 40 hours/week
• Collaborated with the development team on crucial changes for the app UI and UX including navigation, updating, tracking, bug reporting, and product placement based on client feedback
• Coordinated and budgeted for the 2015 National Restaurant Association and 2015 CMAA trade shows, which achieved 400 new sales leads, positive ROI and a direct impact on the Uncorkd bottom line

Chicago, IL, US

• Managed a book of over 425 merchants.
• Implemented the Groupon platform into daily operations of small and midsize businesses.
• Performed quantitative and qualitative analyses of ROI with business owners based on customer overspend, cost, margins, marketing efforts and geographical coverage.
• Managed the ongoing relationship between owners and Groupon to hold a 90% re-feature rate exceeding sales targets.
• Consulted with approximately 20 entrepreneurs per month with a focus on business needs, generating $90,000 in NEW gross profit for Groupon; 140% to Q1 2014 goal.
• Sales liaison for an automated deal approval tool cutting approval time by 20%: working directly with developers, city analyst, global operations to ensure efficiency and profitability prior to departmental.

Cincinnati, Ohio, US

• Managed B2B relationship between Fifth Third Bank and it's affiliates with accounts in excess of $4.4B.
• Collaborated with trust officers to resolve complex trade settlement inquires, monitoring upwards of $800M daily.
• Analyzed the settlement of multiple security instruments including domestic/foreign equities, fixed incomes, FXs, tri-party repos, mutual funds, etc. utilizing DTC, BONY, Bloomberg, Am Trust and Matrix.
• Researched failed trades to report unaccounted funds for daily balancing assisting custody accountants in cash settlement.
• Placed approximately $1M in mutual fund trades per week instructed by the trust officers associated with my clients.
• Instruct SPO charges for factor updates in MBS transactions.

Boston, MA, US

• Financial Representative (Series 7 & Series 63 acquired 05/10)
• Exceeded new client & active trading referrals by 25% month over month in a fast-paced team-oriented environment.
• Maintained compliance with all FINRA/SEC rules and regulations with zero reportable errors.
• Led a team of employees in a volunteer program restoring the library of a local, low-income middle school.

Boston, MA, US

• DC/DB Customer Support Services
• Interacted with clients via inbound calls to guide customers in the correct direction based upon their unique financial situation.
• Performed all 401k/Pension transactions up to 100K ensuring accurate and efficient execution. (Transactions included exchanges, rebalances, contribution updates, maintenance, loans and withdrawals.)

• Crew Leader
• Supervised a team of employees through daily activities while ensuring accuracy across all managerial functions including bank deposits, daily accounting/employee record, and employee/customer relations.
• Developed techniques improving the overall efficiency of opening/closing by 25% lowering end-of-day labor cost.