Thomas Le Email and Phone Number
Thomas Le work email
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Thomas Le personal email
Thomas Le is a Assoc Infrastructure Engineer @ Ping Identity at Ping Identity. He possess expertise in project management, solidworks, microsoft office, engineering, leadership and 9 more skills. Colleagues describe him as "Thomas is such a delightful person to have around. He is innovative, organized as well as helpful and is always open to ideas and suggestions. He contributed to the team and seams to get along with everyone. It was a pleasure to manage him for the time we worked together.", "I had the pleasure of hiring Thomas as a Service Desk Technician and oversaw his promotion to a level 3. He’d be an asset on any team and has a great attitude. He’s always seeking to improve his professional skills and took on any task I threw at him. From organizing our inventory to providing technical customer support to our end users. He’s a technician worth hiring!", and "Thomas is an absolute pleasure to work with! He has a positive, collaborative attitude and always brings innovative ideas to the table. Thomas is driven and passionate about personal growth and personal development as is evident in his pursuit of three tech certs in six months. On top of his technical expertise, Thomas consistently goes above and beyond to help others and provide incredible support."
Ping Identity
View- Website:
- pingidentity.com
- Employees:
- 2160
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Ping IdentityDenver, Co, Us
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Associate Infrastructure EngineerPing Identity Apr 2024 - PresentDenver, Co, Us
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Sr Desktop Support EngineerPing Identity Apr 2024 - Apr 2024Denver, Co, Us
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Desktop Support EngineerPing Identity Jun 2022 - Apr 2024Denver, Co, Us
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It Support SpecialistHotel Engine Mar 2022 - Jun 2022Denver, Colorado, UsMaintained accurate records of hardware and software assets and conducted audits to ensure proper assignment of licenses. Monitored hardware warranty status and coordinated repairs when needed. Collaborated with HR to streamline onboarding and offboarding processes, deploying hardware, setting up emails, and granting access to applications for new hires. Assisted with new hire quality assurance checks and ensured devices were managed by Jamf or Intune. Disabled access for terminated associates and facilitated asset retrieval. -
Service Desk Analyst IiiAngi Jun 2021 - Mar 2022Denver, Co, UsLed new hire and skill development training for the Service Desk team while reviewing and creating knowledge-based documents to ensure compliance with company guidelines. Collaborated with Desktop Support on resolving higher-level issues and assisted with onboarding tasks, including deploying and managing Windows and Apple desktops and laptops. Ensured proper enrollment of Apple devices in Jamf Pro and setup of Google Workspace accounts. Managed Microsoft SharePoint and performed domain reintegration for computers. Collaborated with management and internal users to enhance the end-user experience. Oversaw IT inventory management tasks, including hardware retrieval from terminated employees, diagnostics testing, and disposal of legacy hardware through coordination with third-party recyclers. -
Service Desk AnalystAngi Nov 2020 - Jun 2021Denver, Co, UsAs the primary point of contact, provided technical support to over 4000 associates on enterprise applications and equipment, maintaining a high SLA of 97% or higher. Resolved an average of 35 tickets daily, addressing issues such as web browser and home network troubleshooting. Collaborated with team members to efficiently triage tickets and ensure proper classification and routing. Assisted associates with setting up computer hardware, applications, multi-factor authentication (MFA), and VPN clients. Delivered end-user training on equipment, applications, and password best practices. Remotely pushed driver and firmware updates to users using Microsoft Configuration Manager.
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Technical Support AssociateT & L Sheet Metal, Inc. Jun 2018 - Jan 2020Provided comprehensive end-user support for hardware and software issues, ensuring optimal performance by updating operating systems, drivers, and firmware. Managed networking equipment including routers, switches, wireless access points, and printers, troubleshooting as needed. Collaborated with employees to equip them with essential tools and applications for success. Implemented and maintained Microsoft SharePoint and OneDrive, managing access for employees. Established automated data backup solutions to safeguard employee data. Ensured meeting room equipment functioned properly. Assisted engineers with converting 3D CAD design into a flat layout. Collaborated with third-party vendors to resolve manufacturing software issues, including Amada Software Solutions and SolidWorks.
Thomas Le Skills
Thomas Le Education Details
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Loyola University ChicagoInformation System -
College Of DupageAssociate In Science - Biology & Associate In Arts - Business Information Systems
Frequently Asked Questions about Thomas Le
What company does Thomas Le work for?
Thomas Le works for Ping Identity
What is Thomas Le's role at the current company?
Thomas Le's current role is Assoc Infrastructure Engineer @ Ping Identity.
What is Thomas Le's email address?
Thomas Le's email address is th****@****ist.com
What schools did Thomas Le attend?
Thomas Le attended Loyola University Chicago, College Of Dupage.
What are some of Thomas Le's interests?
Thomas Le has interest in Technology, Snowboarding, Traveling, Dancing, Basketball, Fitness, Biking, Running, Meeting New People, Health.
What skills is Thomas Le known for?
Thomas Le has skills like Project Management, Solidworks, Microsoft Office, Engineering, Leadership, Os X, Microsoft Windows, Powerpoint, Lean Manufacturing, Microsoft Suites, Quality Management, Manufacturing.
Who are Thomas Le's colleagues?
Thomas Le's colleagues are Kole Hey, Jason Veinot, Eric Anderson, Gregory Zaino, Jasdeep Sidhu, Steven W., Michael M..
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