Thomas M. Email & Phone Number

Top 5 Cerner Client Instructor, responsible for delivering onsite and virtual Cerner Millennium Build and Maintenance courses for System Analysts, Directors, C-Suite, Physicians, and other support staff on CORE system concepts.• Millennium Database/ Health Information Management Build & Maintenance Proficiencies:  Database Architecture (Oracle RDBMS) Cerner Command Language (CCL/ SQL)  Organization Design & Build Interfaces (HL7 Messaging) Order Catalog Event Set Hierarchy (Results) Security (Domain & User) User Build Chart Coding Release of Information Deficiency Management

California

• Managed all aspects of RevenueCycle End User training at numerous hospital sites, serving as a Subject Matter Expert from leading project kick off meetings, materials development, trainer supervision, and continued support. • Revenue Cycle competencies in Registration, Scheduling, Ambulatory, Reporting, Patient Accounting, and HIM.• 2015 Cerner HR Influencer Award winner.

Springfield, Illinois Area

• Analyzed, developed, planned, scheduled and lead training programs for business applications, office software, and required IT technical skills.• Conducted training sessions and proficient in all user roles in both Allscripts EHR and PM system.• Managed Touchworks Scan user training and access.• Utilized SSMT (Starter Set Migration Tool) to build EHR user profiles.• Coordinated with KCIN clients to provide on-going training for New Hires and remedial sessions.• Developed positive working relations with practice managers and project managers of both HSHS and non- HSHS clientele. • Go Live Support for both EHR and PM system at client sites throughout Illinois and Wisconsin. • Maintained Build Workbooks on HSHS-AMBIT Sharepoint site documenting all changes in the EHR system.• Voluntarily assumed responsibility for all Service Now Helpdesk tickets involving non- provider user additions to the EHR and PM system and completing them within SLA time period. Monitored Service Now ticket queue outside of normal business hours while being 100% allocated to Regional Implementation Team.• Completed Certified Allscripts PM v10 Train-the-Trainer classroom education.• Completed Galen Healthcare Enterprise EHR v11 Train-the-Trainer classroom education on KCIN PCORE concepts and Allscripts Certified Workflows.• Reviewed and updated Allscripts user manuals and job aides for both PM and EHR, including updating screen shots and workflow.Interim Project Manager January 2012- June 2012 Hospital Sisters Health System (HSHS)Springfield, IL • Project Manager for KCIN Western Wisconsin Division (WWD), Eau Claire, WI• Project Manager for KCIN Southern Illinois Division (SID), Belleville, IL • Managed practice management implementations, coordinating clinics with workflow, training, go-live support.• Facilitated client training and maintained liaison relationship with Allscripts preferred vendors Payerpath, ibill and Alpha II.

Hawaiian Islands

116 acute bed facility supporting the 2nd busiest ER in the state, offering a full complement of outpatient surgical and ancillary services. Recognized in the July 27, 2010 U.S. News and World Report’s 2010 Best Hospitals edition.• Managed all assigned patient accounts (In/ Outpatient) from admission to discharge. Responsible for verifying all inpatient admissions for insurance coverage, and following notification process of each company to obtain an authorization.• Routinely gathered unique patient information related to medical procedures and financial scope, to help aid patients do a cost analysis, and make suggestions to ensure optimum medical/ financial outcomes• Identified and resolved complex billing inquiries that require the coordination of typically 3 or more stakeholders, to reach an acceptable resolution for all parties.• Reconciled monthly outside vendor charges (i.e. Fresenius Medical Care), and maintained an ongoing relationship with vendors to correct any discrepancies, and efficiently produce accurate month-end invoices by accounts payable established deadlines. Analyzed monthly results and suggested process improvements to improve accuracy and reduce required maintenance activities.• Utilized 2 different accounting software programs to receipt Epic payments (patients, insurance companies), and Hawaii Pacific Health (doctors, vendors), and balance batching daily deposits.• Trained and proficient on Epic ADT hospital software (Inpatient and Outpatient Admission- Discharge-Transfer Application).• Assisted indigent patients with the application process for financial aid, and/ or applying for state Medicaid. Expedited outcomes through vigorous follow up with patients, and Medicaid patient advocates to help ensure timely decisions

Orlando, Florida Area

Managed all office operational work of an ambulatory surgical center (ASC) with 5 operating rooms, and 17 physician partners. Center specialized in Otolaryngology, Gastroenterology, and general/ plastic surgery (fully licensed by state of Florida, Federal Medicare, and Joint Commission on the Accreditation of Healthcare Organizations certified)

Bachelors Of Science In Business Administration, Accounting

Masters Of Science In Management, Health Care Administration