Thomas True Email & Phone Number

Charleston, South Carolina Area

Business leader for employees providing “Legendary Service” managing prestigious domestic and global engagements. Responsible for ensuring excellent client service delivery through operations, account and financial management.

Charleston, South Carolina Area

Project leader designing policies and program requirements for entrepreneurial companies entering the Global Mobility space. Specialties include Shipping & Transportation, Global Compensation, Property Management and Temporary Housing Solutions.

Charleston, South Carolina Area

Rejoined the organization to manage at risk accounts serviced at the corporate office. Accepted the responsibility for a visible portfolio managing international and domestic volume.Created new account plans resulting in enhanced referral contribution by 40%. Stabilized the relationships after the portfolio experience staff turnover, resulting in an increased satisfaction scores on each survey while maximizing revenue targets by 20%. Account Management lead for developing the new… Show more Rejoined the organization to manage at risk accounts serviced at the corporate office. Accepted the responsibility for a visible portfolio managing international and domestic volume.Created new account plans resulting in enhanced referral contribution by 40%. Stabilized the relationships after the portfolio experience staff turnover, resulting in an increased satisfaction scores on each survey while maximizing revenue targets by 20%. Account Management lead for developing the new service delivery model that was launched in 2015. Highlighted the advantages of the new program to the clients in the portfolio. Migrated each client to the preferred model in 60 days.Successfully avoided RFP’s for four client engagements with new extended contracts. The 30 client portfolio included hospitality, media and manufacturing corporations. Show less

San Clemente Ca

Responsible for creating a safe and secure environment for our athletes at each game.

Huntington Beach, California

Led Global Operations and Client Services for a 12M portfolio with 75 clients and 55 employees located in Huntington Beach, CA, Dallas and Houston, TX.Introduced new account management strategies establishing a new process that minimized loss. Reduced clients at risk for 2 years while managing $1.8M in revenue. The portfolio included technology, oil and gas firms.Implemented a new real estate program adding additional internal touch points to the customers and suppliers. This new… Show more Led Global Operations and Client Services for a 12M portfolio with 75 clients and 55 employees located in Huntington Beach, CA, Dallas and Houston, TX.Introduced new account management strategies establishing a new process that minimized loss. Reduced clients at risk for 2 years while managing $1.8M in revenue. The portfolio included technology, oil and gas firms.Implemented a new real estate program adding additional internal touch points to the customers and suppliers. This new program impacted customer satisfaction resulting in a 5% increase.Achieved a 97% employee retention rate from 2012-2014 at the Western Region Service Centers, an increase of 9% over the 2 previous years. Launched a 24/7 availability program and initiated a metric reporting for employees and managers. Established work life balance options for each office. Show less

Southern California

Enhanced the financial process by reducing the number of manual systems and incorporating new web based tracking and banking programs.

Rancho Santa Margarita, Ca

Managed Client Relations, Global Accounting, Payroll & Payment Processing, Reporting and IT Software Applications at the Operations Centers in Dallas, TX and Noida, India.Authored the first real estate training manual including 20 chapters, process maps, FAQ’s and a glossary of terms. A knowledge quiz followed the training for each chapter. Improved competency for new employees to initially assist customers in 30 days. Overhauled accounting operations, reducing headcount while recruiting… Show more Managed Client Relations, Global Accounting, Payroll & Payment Processing, Reporting and IT Software Applications at the Operations Centers in Dallas, TX and Noida, India.Authored the first real estate training manual including 20 chapters, process maps, FAQ’s and a glossary of terms. A knowledge quiz followed the training for each chapter. Improved competency for new employees to initially assist customers in 30 days. Overhauled accounting operations, reducing headcount while recruiting and retaining top performers. Documented the standard operation procedures for each client contract and provided training programs for the staff. The operations exceeded accuracy and processing metrics 99% of the time.Migrated 100% of company client programs to a new software platform. Each client program was documented and tested during the pre and post conversion. The new platform data was successfully utilized for year end processing and reporting. The clients included automobile, construction and technology companies. Show less

Mission Viejo, Ca

Leader for the 145 employee Western Region. Created a new global structure for employees and associated client portfolios, and served as the lead sponsor for 130 corporate clients with annual revenues exceeding $25M. The portfolio included communications, engineering, retail and utility firms.Developed an executive-tier consulting service for high-level clients, retaining $1.2M in business from a key client and generating lucrative new business. Established a customized service team, direct… Show more Leader for the 145 employee Western Region. Created a new global structure for employees and associated client portfolios, and served as the lead sponsor for 130 corporate clients with annual revenues exceeding $25M. The portfolio included communications, engineering, retail and utility firms.Developed an executive-tier consulting service for high-level clients, retaining $1.2M in business from a key client and generating lucrative new business. Established a customized service team, direct access to suppliers and 24-hour client availability. Saved the account with this model. Captured additional business with other clients, adding $200K to the bottom line.Orchestrated successful transition of international clients to Cartus, leading to >$6M in add-on business. Successfully transitioned international accounts to Cartus, implemented expatriate compensation programs while opening the door to obtain multi- million dollar domestic business. Show less

Melbourne, Australia (Formerly Cendant Mobility)

Responsible for the management of the regional office that serviced corporate clients and their employees representing $9M in annual revenue. Trained employees on Cartus’ strategic direction and financial goals while on boarding new clients with international compensation programs. Responsible for staff performance including hiring, training, retention and metrics. Shared industry practices globally with the APAC, EMEA and US regions.

Danbury, Ct (Formerly Cendant Mobility)

Operations owner for company’s clients with the largest revenue. Managed the international service teams with 40 employees with the direct responsibility for service delivery and execution of company and client initiatives.

Danbury, Ct

Developed and led a team of account and operations managers to maximize revenue opportunities, build new client relationships and exceed operational targets.

Danbury, Ct And (Swindon, England)

The portfolio included Pharmaceutical, Shipping, Technology and the US Government clients.

Green Belt Certification, Six Sigma

Education record

Education record

Activities and Societies: Captain of Swim Team