Tom Tseki Email & Phone Number

Portland, Or, Us

Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations. Numerous firsts for humanity in fields such as fuel cells, electrification, space, software-defined vehicles, surgical robotics, and more all rely on Jama Connect® requirements management software to minimize the risk of defects, rework, cost overruns, and recalls. Using Jama Connect, engineering organizations can now intelligently manage the development process by leveraging Live Traceability™ across best-of-breed tools to measurably improve outcomes. Our rapidly growing customer base spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, consumer electronics, financial services, and insurance industries.

Tel Aviv, Il

Leading North America for a disruptive new category for customer and field service engagement. Enabling branded intelligent visual assistants that significantly improve self-service for consumers and field technicians and empowering agents with visual automation and visual RPA.Managed all sales, marketing & go-to-market activities across North America. Drove hyper-growth across both pipeline and ARR bookings.

Burlington, Ma, Us

Managed enterprise sales teams for Virtual Assistants & chatbots, voice analytics, and the Digital Engagement Platform. Achieved 154% to plan.

Waltham, Massachusetts, Us

Responsible for all aspects of SaaS business and the transformation from declining revenue to high-growth. Lead a team of 65 across all functions including operations, development, recruiting, training, sales, marketing, pre-sales, product management, and support. Manage a contact center of 2,500+ agents. Reporting to the COO.Accomplishments:- Increase SaaS revenue 500% in 2 years and grew the total business unit 35% per year vs. decline of 20% in the 2 years prior to my re-positioning of offerings. - Consolidated products to create a unified SaaS enterprise offering which propelled Lionbridge’s market position from laggard to market-leading enterprise offering. - Drove pipeline growth 6x in first 12 months.- Created partner and reseller programs and signed 14 including Salesforce, Genesys, LivePerson, LogMeIn, Moxie, Verint & ServiceNow.- Developed go-to-market strategy and launch into 3 new markets.- Drove thought leadership including numerous published articles and presentations at major industry events and trade shows.- Established new and re-engineered existing business processes and functions to improve CX while driving significant profitability growth.

Menlo Park, Ca, Us

Managed a team of 9 enterprise sales reps with direction of support staff of field marketing, inside sales, customer care, engineering, product management and product marketing. Managed eastern North America for hunting new accounts as well as maintaining over 100 existing customers. Genesys is the global leader in customer experience and contact center solutions. Reported to the Divisional GM.Accomplishments:- Hired 7 new team members in 2014 and still significantly outperformed established regions.- Developed the enterprise cloud sales pitch and positioning which led to Genesys’s largest cloud deal.- Achieved over 98% retention in region customer base while company average was 82%.- Increased YOY bookings by 200% ($1.2M to $3.6M) and increased pipeline 4 fold.- Achieved 102% of area revenue target (12% YOY growth) while other regions were <85%.

Herndon, Va, Us

Manage a global team and lead dedicated staff of field marketing, inside sales, customer care, product management and product marketing. Established the Global Accounts Team to manage Deltek’s largest global clients that generate over $50M per year in revenue. Responsible for retention, satisfaction, service and support, product, and upselling & cross-selling. Reported to the EVP & Division GM.Accomplishments:- Lead global expansion – new market assessment, market sizing, competitive landscape for opportunistic geographic expansion. Evaluated new partners, organized and lead strategic go-to-market plans.- Co-developed go-to market strategies and marketing plans for new verticals.- Tripled new license bookings ($3.4M) for Deltek’s 40 largest accounts. - Established positioning and product requirements necessary for new target markets.- Built relationships and signed new partners that fueled Deltek’s growth in Latin America. - Manage >$50M business. Built pipeline of over $14M. 100% customer retention. Tripled license bookings

Menlo Park, Ca, Us

Promoted from roles of Business Analyst, Solution Consultant, and Consulting Director to hunt and farm enterprise accounts. Reported to VP of Professional Services & VP of Sales.Accomplishments:- Established new territory for the company- Drove territory growth of 967% in 2 years (from $300k to $3.2M) while total company revenues dropped by 9% from $43.2M to $39.5M during the same period.- Analyze contact center technology, strategy, and staff and present findings and recommendations to guide contact center leaders on areas of opportunity within their contact centers (as Consulting Director).- Developed the reporting and analytics function and offering at SoundBite. - Worked on over 95 pre-sales opportunities with a close rate of over 60% that drive $20M per annum (As Solution Consultant).- Created offering value proposition, custom ROI models, optimization through predictive analytics.- Nominated to every annual President’s Club for overachieving quota and customer retention.

Menlo Park, Ca, Us

Assess and recommend strategic process improvements and solutions to contact centers across the globe.

Us

Managed worldwide corporate accounting functions for a $200 million medical device manufacturer.

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Manage accounting and finance / SEC activities for an $85 million international NASDAQ corporation.

Houston, Texas, Us

Financial responsibility of the OpenVMS product-line as well as new product business plans.

Mba, Statistics, Finance

Bachelor Of Science, Finance