Thomas Turano Email & Phone Number

Salt Lake City, Utah, US

Salt Lake City, Utah, US

• Work with sales team to identify and qualify opportunities by conducting client discovery calls, delivering onsite/virtual presentations and develop/maintain customer relations.
• Guide and influence prospective customers by strategizing all technical and curricular aspects of the sales cycle, including demonstrating Instructure products, support bid responses, prof-of-concept work and.
• Support the Midwest and Southeast sales teams in achieving over 100% quota each quarter.
• Deliver an exceptional, consultative evaluation experience and quality Customer Success handover.
• Coach, model and mentor Sales Representatives in the field and in professional development events.
• Contribute to the success of launching new products into the market.

Salt Lake City, Utah, US

• Product expert at using Instructure software to support effective teaching and learning.
• Engage customers during their transition to Instructure software, ensuring an outstanding return on their investment, aiding in contract renewals.
• Support internal colleagues in understanding the market, identifying at risk accounts, discovering roadblocks to adoption, and finding solutions to clients’ software adoption needs based on the Instructure Success Cycle.
• Plan and organize events, including Instructurecon’s pre-conference, bringing in over $125K revenue to the company in one day.

Salt Lake City, Utah, US

• Responsible for on-boarding, scheduling and overall managing of the contract training team.
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Motivate and inspire team members and lead by setting a good example.
• Facilitate problem solving and collaboration.
• Intervene when necessary to aid the group in resolving issues.
• Coordinate with internal and external customers as necessary.

Salt Lake City, Utah, US

• Plan, monitor and manage the timely delivery of internal/external projects and trainings from start to finish within budgeted costs.
• Manage technical day-to-day operational aspects of multiple training projects.
• Coach, mentor and motivate project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Coordinate with customers, other trainers and customer success managers (account managers) to understand client needs and map out a plan for successful training.
• Conduct needs/audience analysis, develops training objectives, and collaborates on instructional treatment to develop high quality custom training.

Salt Lake City, Utah, US

• Plan training webinars lasting from one to two hours
• Present virtual training sessions explaining the Canvas Learning Management System to new clients using WebEx
• Communicate with clients to understand training needs

New Orleans, LA, US

• Manage Academic Technology video resources.
• Provide training, both in one-on-one and group formats, for faculty concerning the uses of technology in their teaching and research on teaching.
• Design and develop academic applications and resources to supplement or enhance current Tulane course offerings.

Fort Myers, Florida, US

• Engage faculty and staff in collaboratively identifying training needs and appropriate training materials
• Plan and conduct instructor training programs, workshops, webinars and conferences dealing with instructional materials/equipment and teaching aids
• Design and develop self help and web based training materials
• Conduct training seminars and classes for faculty and staff on college wide learning management system, hardware, and other software applications
• Coordinate college-wide technology workshop schedules for faculty and staff
• Administrator of college-wide learning management system, Canvas

Fort Myers, Florida, US

• Coordinate professional development for online faculty and elearning staff
• Administrator of Learning Management System, Canvas
• Designs and facilitates product training sessions on campus and via webinar for Edison Online faculty
• Provides college-wide day-to-day technical support to students, faculty, and staff

US

• Ensuring performance and customer service
• Processing Internet orders for shipment
• Clerical functions in accounts receivable and payable
• Maintaining the merchandising department
• Processing inbound and outbound shipments
• Entering book orders and maintaining textbook and trade department.

Fort Myers, Florida, US

• Floor Director
• VIZ-rt Operator
• Camera Operator
• Airing video during newscasts
• Run teleprompter during newscasts
• Daily operations, Handling scripts, rundowns, briefing talent for on air

Bachelor Of Arts (B.A.)

Semester At Sea, Study Abroad Program